Re: How to add new values in the Status reason for the Asset?

Hi Experts, Please provide your valuable input on the same. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

I would completely agree with David here, new environment clean build and move over just your customisations that are still required (rather than any bug fixes for old versions or functionality that is replaced with v9.1). Of course that sounds like the costly option but decommission the old

Re: Code for pushing People changes to existing tickets etc... Is this needed?

Hi Have you looked into the Data Wizard Console? You can change a persons name using this application. Regards, Jarl 2016-01-21 9:46 GMT+01:00 David Charters : > ** > > All, > > > > So in the last six months I ran into a little house keeping bug in the > People

Re: Code for pushing People changes to existing tickets etc... Is this needed?

I concur, the Data Wizard should be used for these updates. However, there are still issues in 8.x where certain forms are missed. We ended up writing an AI job to simulate the functions and update the missing forms. Kind Regards, Carl Wilson On 21 Jan 2016 19:59, "Jarl Grøneng"

Code for pushing People changes to existing tickets etc... Is this needed?

All, So in the last six months I ran into a little house keeping bug in the People form (Now CTM:People). Let's say someone gets married and there last name changes or after years of Remedy being its own source of truth you started using something like Active Directory to populate/update

Re: Code for pushing People changes to existing tickets etc... Is this needed?

Yes, that makes sense but this was a web services push from a custom in house AD system. I don’t think we could have pushed this through the console and bypassed all of the system workflow, for example what would it do with closed tickets, and Incident would see it as an update to the Assignee

Re: Code for pushing People changes to existing tickets etc... Is this needed?

Hi, As BMC now include the UDM Data load sheets, updates "should" be directed through these (as they contain validation code, etc). That said, I have not checked that they would do all of what you would want to update. Kind Regards, Carl Wilson On 21 Jan 2016 20:13, "David Charters"

Re: Upgrade from 7.6 to 9

Hi, If you copy on the database level all customizations will be intact. However, if you do an upgrade you might get things overwritten if your customizations are still in base mode. You should use a new name for your new server, and then rename it when going to production. RRR|Chive can sync

Re: How to migrate any Service Now project to Remedy?

Hi Abhi, We have been asked this question more and more in the last 6 months as people's requirements and business challenges change. Using legacy tools it is possible but very time consuming to manually move raw ServiceNow data to ITSM The greatest challenge around this type of migration is

Integration with Classifications Management Tool

Has anyone integrated the ITSM Suite with the Classifications Management Tool? Looking at integrating the two, but didn't want to reinvent the wheel if it was already done. If you prefer to respond directly to me you can do so at panc...@finityit.com Brian Pancia DISCLAIMER: The information

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

I think that there is additional value to using this method as it is a chance to evaluate every single existing customization to determine whether or not it needs to be copied to the new server. In some cases there may be new OOB functionality that is similar enough that specific customizations

Re: Reg: Group form permission issue

Check the Group List value in the 'User' form, it should contain the Administrator group. Regards, Chetan Shinde On Thu, Jan 21, 2016 at 2:18 PM, Pandi C wrote: > ** > Hello_ > > Administrator User not able to access the remedy Group form. We have > removed and updated

Re: Upgrade from 7.6 to 9

Set up a clean (new) db as part of the installation of ARS 9. All the defs and data will be copied through tools using the ARS api (dev studio for defs, rrrchive for data). The new and old server names should NOT be the same. Typically, the official production server name should be a DNS

Re: Group form permission issue

Having Fixed licence only On 22 Jan 2016 1:16 a.m., "Lotz, David" wrote: > ** > > The user has a Fixed license? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pandi C > *Sent:* Thursday, January 21, 2016 2:19 PM >

Re: Reg: Group form permission issue

** Yes, Administrator group is showing in Group List value. On 22 Jan 2016 2:18 a.m., "Chetan Shinde" wrote: > ** > Check the Group List value in the 'User' form, it should contain the > Administrator group. > > Regards, > Chetan Shinde > > On Thu, Jan 21, 2016 at 2:18

Re: Reg: Group form permission issue

Sounds like a difference between the User form and the User Cache (Cache Corruption). I have seen some strange things lately with Remedy and the User Cache (on 8.x) where they only way to get Users access back was to run a re-cache on the server (command line) as a restart did not sort the

Re: Reg: Group form permission issue

Thank you for the update. Issue was resolved once flushed the mid tier cache. On 22 Jan 2016 8:28 a.m., "Carl Wilson" wrote: > ** > > Sounds like a difference between the User form and the User Cache (Cache > Corruption). > > I have seen some strange things lately with

Reg: Group form permission issue

Hello_ Administrator User not able to access the remedy Group form. We have removed and updated Administrator permission again on the user people record, even though getting attached below error message when trying to open Group form url. ARERR[9264] You have no access permission to the form

Re: Group form permission issue

The user has a Fixed license? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C Sent: Thursday, January 21, 2016 2:19 PM To: arslist@ARSLIST.ORG Subject: Reg: Group form permission issue ** Hello_ Administrator User not able to access the