Re: SHR:SHRCAI_SocialBride errors

[William Rentfrow]

That pointed me in what I believe is the right direction! It appears either our 
ports are not open or the SocialEventManager is not running.  Either way 
traffic for node.js on port 9001 = not happening!

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Thursday, May 26, 2016 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: SHR:SHRCAI_SocialBride errors

The following community post is the best that I have seen on the documentation 
between Remedy ITSM and MongoDB:

https://communities.bmc.com/community/bmcdn/myit/blog/2016/02/26/the-pulse-mongodb-social

What version of Smart IT are you using? We're on Smart IT 1.2 for Smart IT.  We 
are on Sun Solaris for our AR servers and remember having some errors similar 
to the ones you are seeing (don't believe they are the exact same).  Do you 
have a multiple MongoDB replica set in prod compared to dev or are you using 
any different security settings within MongoDB prod compared to dev?  I 
remember having to change the social config file for our db_hosts to IP 
addresses instead of host names when we implemented the MongoDB authentication 
policy to correct some errors. 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.7598 / Virus Database: 4568/12290 - Release Date: 05/24/16

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Change from Normal to Emergency Error

[Brittain, Mark]

I think that’s it. Thanks Kunal.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Thursday, May 26, 2016 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change from Normal to Emergency Error

**

Dear Mark,

Thank you for sharing the used case.

The behavior you noticed in 7.6.04 release of Change Management is a known 
Defect SW00438538

You can reach out to BMC Customer support to get the hotfix. Also you may want 
to check the knowledge article 000110366 and test the hotfix attached.

BMC Knowledge Article: 
https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366

I hope this helps.

Regards,

Kunal Das

On Thu, May 26, 2016 at 7:29 PM, Brittain, Mark 
> wrote:
**
Hi All,

Running into a strange situation if a user attempts to update the Class/Change 
Timing from Normal to Emergency on an existing Change. ON save (modify) the 
Class gets set back to Normal and the user gets the following message 
ARWARN45538 This change request has been updated since it was opened and will 
be refreshed. Now if a user creates a Change with the Class as Emergency, that 
works fine. I have run the logs and been through all the workflow but can’t 
seem to find why this occurs.

Any ideas/suggestions would be greatly appreciated.
ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. Systems Engineer - ITSM
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Change from Normal to Emergency Error

[kunal das]

Dear Mark,

Thank you for sharing the used case.

The behavior you noticed in 7.6.04 release of Change Management is a known
Defect *SW00438538*

You can reach out to BMC Customer support to get the hotfix. Also you may
want to check the knowledge article *000110366 *and test the hotfix
attached.

BMC Knowledge Article:
*https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366
*

I hope this helps.

Regards,

Kunal Das

On Thu, May 26, 2016 at 7:29 PM, Brittain, Mark 
wrote:

> **
>
> Hi All,
>
>
>
> Running into a strange situation if a user attempts to update the
> Class/Change Timing from Normal to Emergency on an existing Change. ON save
> (modify) the Class gets set back to Normal and the user gets the following
> message ARWARN45538 This change request has been updated since it was
> opened and will be refreshed. Now if a user creates a Change with the Class
> as Emergency, that works fine. I have run the logs and been through all the
> workflow but can’t seem to find why this occurs.
>
>
>
> Any ideas/suggestions would be greatly appreciated.
>
> ARS 7.6.04 SP5
>
> ITSM 7.6.04 SP2
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. Systems Engineer - ITSM
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [Non-DoD Source] Re: Change from Normal to Emergency Error

[Hennigan, Sandra H CTR DSS DSS HQ (US)]

Check the Company and/or Global Process Flow Configuration and Approval Process 
Configuration. There may be data restrictions/requirements that will need to be 
changed when the Class/Change Timing are changed.

Thank you,

Sandra


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 26, 2016 10:39 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Re: Change from Normal to Emergency Error

All active links contained in this email were disabled. Please verify the 
identity of the sender, and confirm the authenticity of all links contained 
within the message prior to copying and pasting the address to a Web browser. 






**

Hi Tauf,

 

That was a really good idea. Dropped back to Draft from Scheduled, then tried 
to go Emergency and got the same warning message.

 

Mark

 

From: Action Request System discussion list(ARSList) 
[Caution-mailto:arslist@ARSLIST.ORG]On Behalf Of Tauf Chowdhury
Sent: Thursday, May 26, 2016 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change from Normal to Emergency Error

 

**

Mark,

Which status is the change in? I know that the approval workflow may go nuts if 
you start changing dependent fields past the draft status. 



Sent from my iPhone


On May 26, 2016, at 9:59 AM, Brittain, Mark  > wrote:

** 

Hi All,

 

Running into a strange situation if a user attempts to update the 
Class/Change Timing from Normal to Emergency on an existing Change. ON save 
(modify) the Class gets set back to Normal and the user gets the following 
message ARWARN45538 This change request has been updated since it was opened 
and will be refreshed. Now if a user creates a Change with the Class as 
Emergency, that works fine. I have run the logs and been through all the 
workflow but can’t seem to find why this occurs.

 

Any ideas/suggestions would be greatly appreciated.

ARS 7.6.04 SP5

ITSM 7.6.04 SP2

 

Thanks

Mark

 

Mark Brittain

Sr. Systems Engineer - ITSM

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. – A Time Warner Cable Company

mbritt...@navisite.com < Caution-mailto:mbritt...@navisite.com > 

Office: 315.634.9337

Mobile: 315.882.5360



 

 






This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Change from Normal to Emergency Error

[Brittain, Mark]

Hi Tauf,

That was a really good idea. Dropped back to Draft from Scheduled, then tried 
to go Emergency and got the same warning message.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, May 26, 2016 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change from Normal to Emergency Error

**
Mark,
Which status is the change in? I know that the approval workflow may go nuts if 
you start changing dependent fields past the draft status.


Sent from my iPhone

On May 26, 2016, at 9:59 AM, Brittain, Mark 
> wrote:
**
Hi All,

Running into a strange situation if a user attempts to update the Class/Change 
Timing from Normal to Emergency on an existing Change. ON save (modify) the 
Class gets set back to Normal and the user gets the following message 
ARWARN45538 This change request has been updated since it was opened and will 
be refreshed. Now if a user creates a Change with the Class as Emergency, that 
works fine. I have run the logs and been through all the workflow but can’t 
seem to find why this occurs.

Any ideas/suggestions would be greatly appreciated.
ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. Systems Engineer - ITSM
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Change from Normal to Emergency Error

[Tauf Chowdhury]

Mark,
Which status is the change in? I know that the approval workflow may go nuts if 
you start changing dependent fields past the draft status. 


Sent from my iPhone

> On May 26, 2016, at 9:59 AM, Brittain, Mark  wrote:
> 
> **
> Hi All,
>  
> Running into a strange situation if a user attempts to update the 
> Class/Change Timing from Normal to Emergency on an existing Change. ON save 
> (modify) the Class gets set back to Normal and the user gets the following 
> message ARWARN45538 This change request has been updated since it was opened 
> and will be refreshed. Now if a user creates a Change with the Class as 
> Emergency, that works fine. I have run the logs and been through all the 
> workflow but can’t seem to find why this occurs.
>  
> Any ideas/suggestions would be greatly appreciated.
> ARS 7.6.04 SP5
> ITSM 7.6.04 SP2
>  
> Thanks
> Mark
>  
> Mark Brittain
> Sr. Systems Engineer - ITSM
> ITILv3 Foundation, Continual Service Improvement
> NaviSite, Inc. – A Time Warner Cable Company
> mbritt...@navisite.com
> Office: 315.634.9337
> Mobile: 315.882.5360
> 
>  
> 
> 
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely for 
> the use of the individual or entity to which it is addressed. If you are not 
> the intended recipient of this E-mail, you are hereby notified that any 
> dissemination, distribution, copying, or action taken in relation to the 
> contents of and attachments to this E-mail is strictly prohibited and may be 
> unlawful. If you have received this E-mail in error, please notify the sender 
> immediately and permanently delete the original and any copy of this E-mail 
> and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Change from Normal to Emergency Error

[Brittain, Mark]

Hi All,

Running into a strange situation if a user attempts to update the Class/Change 
Timing from Normal to Emergency on an existing Change. ON save (modify) the 
Class gets set back to Normal and the user gets the following message 
ARWARN45538 This change request has been updated since it was opened and will 
be refreshed. Now if a user creates a Change with the Class as Emergency, that 
works fine. I have run the logs and been through all the workflow but can't 
seem to find why this occurs.

Any ideas/suggestions would be greatly appreciated.
ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. Systems Engineer - ITSM
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: How to locate a macro? - Remedy 9

[Support]

Hello LJ,

ARSmarts can read macro's embedded in Active Links.  You can then 
obviously copy-paste them in a Notepad or any interface of your choice.


In fact, but don't spread the word ;-), you can even do that with the 
unlicensed version of ARSmarts if you have less than 10 AL with 
macro's.  You find them in 5 seconds, and then read them 1 by 1.


See you,

Kaïs.
www.arsmarts.com

On 18/05/2016 16:00, Grooms, Frederick W wrote:

LJ,
I think that was in the v5 (or 5.5) Admin tool.  I don’t even think it was in 
the v6.3 Admin tool.

What is funny is I just looked and even a base AR System install for v 8.01 has 
5 Active Links with Macros (All are named Pre5.)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, May 18, 2016 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to locate a macro? - Remedy 9

**
Kaur,
I seem to remember a button in the AL that allowed you to 'save' the macro to 
filebut

Macros in Active Links have only ever worked in the user tool, which hasn't had 
a release since 7.6.04, and those macros have never worked on Mid-Tier, which 
is the only client produced and supported since 8.0so, when you say it's 
not workingare you still using the 7.6.04 user tool against your 9.x 
server?then it should still workotherwise, it won'tand as far as 
technology is concerned...you should replace that macro functionality with 
native Remedy code instead of a Macro to make it work in Mid-Tier.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, May 18, 2016 7:54 AM
To: arslist@ARSLIST.ORG
Subject: How to locate a macro? - Remedy 9

Hello All,

We have an active link with SET field actions – ‘Run Macro’. How can I locate 
this macro? Only the macro name is there, not full path.
This macro is working on 7.6 prod but not on 9.0.01 test environment. Is it 
located somewhere on the app server?

Only thing I know is, it deletes the selected record.

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"