RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML

Hi Kevin, LJ, The 9.1.04 AR installer doesn’t reset Operating Mode from 1 to 0 in case you also have CMDB and AI in your stack. It expects AR+CMDB+AI all 3 to be part of the platform and once all of them are upgraded on a given server, AI 9.1.04 installer resets back the operating mode. This

Re: 9.1.04 Upgrade freezes without error

Yes, it's the Server and various CMDB and other components that live and reside on the OS that require /etc/profileas you said Mid-Tier simply resides inside of the Tomcat containernot the OS directly :) On Mon, Dec 18, 2017 at 2:32 PM, Thomas Miskiewicz wrote: > LJ

Re: 9.1.04 Upgrade freezes without error

LJ at the same time I could just use the .war version and be happy, i.e. it looks like the Mid Tier can live without /etc/profile... > On 18. Dec 2017, at 22:27, LJ LongWing wrote: > > Thomas, > The installer updates the /etc/profile with some references to BMC scripts

Re: 9.1.04 Upgrade freezes without error

To be specific: As mentioned in the compatibility document, Java 9 (or higher) is not supported for any version of Remedy AR System across any platform/operating system at this time. We’re planning to test Java 9 and give a support statement at a later time. Peter From: ARSList

RE: 9.1.04 Upgrade freezes without error

Hello Kevin, pl stay with JDK 1.8 or 8.0 [the way it is referred generally] Compatibility matrix is available at https://docs.bmc.com/docs/itsm91/files/608490635/781014284/2/1513161242343/BMC_Remedy_AR_System_9_1_00_Compatibility_Matrix_Dec_2017.pdf From: ARSList

RE: 9.1.04 Upgrade freezes without error

Kevin, can you run the logzipper and send the logs [to check inline with your comment around "just quits"]? From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M Candelaria Sent: 18 December 2017 05:50 To: ARSList Subject: Re: 9.1.04 Upgrade freezes

Re: RESOLVED: Transfer attachment from one AR Server to another AR Server through Java API

Any time you use an entry object, no matter the action you perform, the API is going to use all of the values you have in that entry and set them to the values you have defined. In your case you apparently were pulling back the attachment field, then in a separate action, setting it, then setting

Re: 9.1.04 Upgrade freezes without error

So far the only issues I am having is email engine would stay in waiting state. Fixed that and it can send mail but the remedy engine isn't processing system notifications at all. Also non admin users can not see any assignees in any support group. From:

RE: 9.1.04 Upgrade freezes without error

Last call that went out is SSI call. You said nothing seems to be happening on the server, if that is true best would be to take a thread dump of java process and checking if any locks are seen on database tables. If you see that since the time you posted this, the installation has completed,

RESOLVED: Transfer attachment from one AR Server to another AR Server through Java API

Hi, Thanks to LJ Longwing. Your suggestion resolved it. The attachment no longer vanishes after a setEntry by using a different Entry object for setting value. Thanks, Radhika Narayanan From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, December 18, 2017

Re: 9.1.04 Upgrade freezes without error

We used 1.8 u121 - I don’t think it’s a Java Problem. > On 18. Dec 2017, at 16:35, LJ LongWing wrote: > > Any version of 1.8 above update 45 I think it wasthe compatibility matrix > states the actual versionbut you will want to stay in 1.8. > > On Mon, Dec 18,

Re: 9.1.04 Upgrade freezes without error

Any version of 1.8 above update 45 I think it wasthe compatibility matrix states the actual versionbut you will want to stay in 1.8. On Mon, Dec 18, 2017 at 8:24 AM, Kevin M Candelaria wrote: > Any Java version recommended for 9.1.04? > > I am using 8u45 > > > >

Re: 9.1.04 Upgrade freezes without error

Any Java version recommended for 9.1.04? I am using 8u45 From: ARSList on behalf of Kevin M Candelaria Sent: Sunday, December 17, 2017 7:20 PM To: ARSList Subject: Re: 9.1.04 Upgrade freezes without error

ARMonitor should automatically start custom java plugin .jar

Hi List, I need my custom java plugin to automatically start along with AR Server 9.1.03. Hence, I added the .jar file to armonitor.cfg and added Server-Plugin-Alias entries to ar.cfg. When the AR Server service is started, I can see the java.exe in the Task Manager. However, it doesn't seem

Re: Transfer attachment from one AR Server to another AR Server through Java API

Radhika, I suspect that your Entry object 'userEntry' contains a blank Attachment field, and is as such, re-blanking ittry this Stat=userEntry.get(Integer.valueOf(7)).getIntValue(); Entry statusEntry = new Entry(); if(Stat == 0){ statusEntry.put(Integer.valueOf("7"), new Value("Config

RE: Transfer attachment from one AR Server to another AR Server through Java API

Hi, Thanks Eric Roys and LJ Longwing. Now while I’m able to copy the attachment from ITSM 9.1.03 server to ITSM 8.1.02 server, it lasts for less than a second. I’ve 2 Java API programs. The first one , running on source server, copies the attachment from 9.1 server to 8.1 server. After this, I