Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

[Satya Gandhi]

Hi Thomas,

A dbVersion value of 54 indicates that the database has been upgraded

I also see that there is alternating information about the ARServer  being
secondary serher AT least when it is validating FTS ports

If the database was a copy from another environment which was part of a
server group,  then perform the flowing steps


Remove the old arerror log and armonitor log  files  and restart the
arsystem services. If the reserves starts successfully the  perform the
following steps

Delete records from table servgrp_board and servgrp_resources

Change db version value to  what is currently on prevdbversion column and
remove the value from prevdbversion

On the AR config file, set multiple ar servers to false and server group
member to false. Also ensure that there are no references for secondary
server for any plugins or any features. Comment those lines out, if you
find any

Remove any files from the temp directory to have  clean set of install log
files

Ensure that the arsystem server licenses are valid and you are able to
create new records in any for that already have more than  2000 entries

 Also set the min and max values for private queues,  fast and list threads
to the current and recommended maximum value for your infrastructure

Now run the installer and let us know how it goes

Thanks
Satya Gandhi

On 6 Oct 2017 6:29 pm, "Thomas Miskiewicz" <tmisk...@gmail.com> wrote:

> **
> Hi,
>
> the dbVersion is 54.
>
> Server is not part of the server group, still the stupid installer says:
> server is NOT server group member, server IS server group member, server is
> NOT server group member … why?
>
> (Oct 06 2017 02:29:12.122 PM +0200),CONFIG,com.bmc.install.task.
> InstallationPropertiesHelper,
>   LOG EVENT {Description=[SET PROPERTY BMC_AR_SERVER_GROUP_MEMBER],
> Detail=[F]}
>
> [className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Num-Preload-Schema-Segments, , 25, searchKEYandREPLACEvalue]],
> [className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf, Num-Preload-Threads, , 10,
> searchKEYandREPLACEvalue]], [className=com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.task.
> ARServerUpdateConfigurationEntry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Application-Enable, F, T, setCFGentry]], [className=com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.task.
> ARServerUpdateConfigurationEntry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Large-Result-Logging-Threshold, , 100, setCFGentry]],
> [className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf, Max-Log-History, , 8,
> setCFGentry]], [className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf, Max-Log-File-Size, ,
> 134217728, setCFGentry, [level=Database Only Server Group
> Configuration,commands=[[className=com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.task.
> ARServerUpdateConfigurationEntry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Server-Group-Member, , F, searchKEYandREPLACEvalue, [level=AR Server
> Group Configuration,commands=[[className=com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.task.
> ARServerUpdateConfigurationEntry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Server-Group-Member, , T, searchKEYandREPLACEvalue, [level=Configure
> JMX,commands=[[className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf, Jmx-port, , 61500,
> searchKEYandREPLACEvalue, [level=Configure JMS,commands=[[className=com.
> bmc.install.product.arsuitekit.platforms.arsystemservers.task.
> ARServerUpdateConfigurationEntry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf,
> Default-messaging-port, , 61617, searchKEYandREPLACEvalue, [level=AR
> Server Atrium SSO Configurati
>
>
>
> (Oct 06 2017 02:47:07.676 PM +0200),INFO,com.bmc.smbu.
> install.common.rule.engine.StageGroup,
>   LOG EVENT {Description=[Skipping execution of
> stage],Detail=[[level=Database Only Server Group Configuration,commands=[[
> className=com.bmc.install.product.arsuitekit.platforms.
> arsystemservers.task.ARServerUpdateConfigurationEnt
> ry,arguments=[/ESP/usr/ar/ARSE1/conf/ar.conf, Server-Group-Member, , F,
> searchKEYandREPLACEvalue]}
> (Oct 06 2017 02:47:07.676 PM +0200),INFO,com.bmc.smbu.
> install.common.rule.engine.Stage,
>   LOG EVENT {Description=[Executing stage [level=AR Server G

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

[Satya Gandhi]

Hi,

Check the record in control table from a db utility

Select * from control

The value in dbVersion column  should be 54 and if that's not the case, the
database has not been upgraded to 9.1.03.

If the AR Server binaries has been upgraded but not the database, t
It should given an error Bout column useShaH (or something similar). This
column is created only when the database has also been upgraded

Was the server part of  server group? If yes, can you please check if the
server was considered a secondary server and hence updates only the
binaries and not the database. This can be found on the
systeminstalledconfiguration.xml file

If you are running the server on Windows, check the productregistry.xml to
find the install and upgrade entries for product BMC Remedy action request
system server

I cannot open the log files as I am on my mobile right now. Are there any
glaring errors on arsystem install logs?

Regards
Satya Gandhi

On 6 Oct 2017 18:06, "Grooms, Frederick W" <frederick.w.gro...@xo.com>
wrote:

> Is there anything in the arDebug.log or arError.log?
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
> Sent: Friday, October 06, 2017 11:24 AM
> To: arslist@ARSLIST.ORG
> Subject: Second try --> Upgrade 8.1.00 to 9.1.03 Failed
>
> Hello Listers,
>
> at the moment I do ARS upgrades from 7.6.4, 8.1.00 and higher to 9.1.03
> for various customers. OS: Linux and Solaris.
>
> Not a single system that just worked! I'm really not sure how to move to
> production under this circumstances...
>
> What's even worse: the BMC support in India has zero clue and just keeping
> us busy with their ideas and requests. In all the month not a single hint
> with substance! BTW, talked to some partners and customers which I do not
> work for - same issues! But BMC support always pretends they never heard of
> any issues.
>
> The logs of my recent installation:https://s3.eu-central-1.amazonaws.com/
> miskiewicz/arslist/INC112333.tar.gz Maybe one of you has an idea what is
> going on.
>
> Basically the job went like this:
>
> 1. Clean and working 8.1.00 installation.
> 2. Installer 9.1.03 runs.
> 3. Installer 9.1.03 cannot start the server it installed and gives up.
> 4. Result: A messed up ARS 9.1.03 installation that doesn't start, but is
> trying to do a gazzilion of inserts into various tables and is violating
> the unique index at the same time.
>
> I restored and started from scratch. Same result. Not sure what to do. The
> only comfort is BMC doesn't know either. I feel less stupid.
>
>
> Thomas
>
> 
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>

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Re: CMDB extension for Telecom Network

[Satya Gandhi]

A look at the screen shots on the Quob Park Os3 Framework looks eerily
similar to Quindell OS3 solution

Satya

On 19 July 2016 at 10:19, Rüdiger Tams  wrote:

> **
>
> I think Quindell is now Quob Park...
>
> Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06
> geschrieben:
>
>
> **
> What about Quindell OS3 Frameworks ?
>
> On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:
>
> **
>
> I do not know about an extension of CMDB 9.x for telecommunication CIs
> from BMC... maybe with the ADDM product?
>
> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM.
>
> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
>
> regards
>
> Rüdiger
>
> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
>
>
> **
> Hi Everyone,
>
> Could you please let me know if there is any cmdb extension available for
> telecom networks like node, circuit, links etc. for 9.1 version.
>
> --
> *Thanks & regards*
> *“Harsh Chaudhary”*
> *"Impatience never commanded success**"*
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Analytics reinstall

[Satya Gandhi]

Bruce,

You can get the def files from the installer and import just them.

Also please check if the db procedures are created innthe arsystem
database. Just a verification step as you said that the form did not get
created and might have failed the db objects copy

Regards
Satya
On 23 Feb 2014 23:08, Bruce bruke...@gmail.com wrote:

 **
 Hey listers,

 We are deploying BO 3.1 SP5, tomcat 7 in a virtualized environment.

 I just need to confirm this should not be an issue

 The form ANA:Fiscal_Calendar required for the BMC Analytics did not
 install.  We need to run the BMC Analytics installer again, however, will
 this wipeout our existing BMC Universe?  We only need the forms and
 workflow installed but I want to make sure to NOT destroy our current
 Universe(s).

 This is to connect to a newly ITSM 8.1 upgrade, but the form is missing.

 Thanks for any help in advance.

 Bruce
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Problem in ITSM 7.1 - friday

[Satya Gandhi]

 we are facing problem when i am opeing the Problem Investigation form

I would expect to see a problem when i ooen the PBM Inveastgation form and
not an incident :-)

On 18 May 2012 08:45, vidyasagar kommu kommuvidyasa...@gmail.com wrote:

 Hi All,

 I am using the ITSM 7.1 version with Problem management module.

 we are facing problem when i am opeing the Problem Investigation form
 in a search mode when i click the search getting below error.
 I have attached error message screen shot(ERROR:BMC Remedy User
 Application has encountered a problem and needs to close .we are
 sorrorryfor the inconvenience) when i click to don't send my
 applcation is close from the user tool.
 Could you please guide me how to fix this issue.


 Thanks
 Sagar


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Re: Outbound and inbound email boxes.

[Satya Gandhi]

Hi Mike,

If you are using inbound email messages for each of your ITSM application
module, you can make sure that the 'Reply-To' field is passed to the AR
System Email messages form. This will ensure though the display email id
might be your default emailaddress for your outbox configuration, if the
customer hits the reply button on the email, it will be sent to the
'Reply-To' address

regards
Satya

On Mon, Feb 27, 2012 at 1:33 PM, Michael Burton 
michael_bur...@hotmail.co.uk wrote:

 **
 Hi,

 Can somebody confirm that we can only have one outbound mailbox configured
 on our system? To clarify, we have a number of incoming mailboxes set up on
 our system, but the only outbound one is AREmail_Out, i.e. the default.

 The functional limitation is that when a user emails in and a ticket is
 created, the email response they get comes from the default AREmail_Out. As
 this mailbox is not set up for inbound email, if a user replies to the
 response, the ticket doesn't get updated and the email has to be manually
 assessed and the ticket updated by an operative.

 Ideally I'd like an outbound mailbox box associated for each inbound
 mailbox if that is possible, but I don't think it is (easily?)

 Cheers

 -
 Mike
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
Regards

Satya

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or support representative for BMC Software, Inc.

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Re: Limiting AIE data exchange

[Satya Gandhi]

Hi,

AIE till v7.6.04 has the 2GB limit on data that can be transferred on a
exchange. IF you feel the number of records to be transferred exceeds this
2GB size limit  split it across multiple exchanges and use queries.

Satya

On Tue, Nov 29, 2011 at 2:36 PM, jaya munjal jaya_mun...@yahoo.com wrote:

 **
  Thanks Ashutosh, I'll try.
 I have been hit by another road block using AIE is that its not
 transfering more than 40K records, whereas I need to transfer around 7 Lakh
 records.

 I get an error in the log file as

 ERRWaitForThreadsToComplete: Threads Completed: 48 TimerCnt Reached
 [Tue Nov 29 2011 06:17:46.3590] - TID: 004 STATE CreateEntry:
 7, GetVendorData:856 Requests total:   3332, added:   3332,
 updated:  0, deleted: 0, errors: 0, warnings: 0
 [Tue Nov 29 2011 06:17:46.3590] - TID: 004 STATE  Waiting for next
 chunk
 [Tue Nov 29 2011 06:17:46.9710] - TID: 001 STS   
 WaitForThreadsToComplete: Threads Completed: 49
 [Tue Nov 29 2011 06:18:09.9390] - TID: 013 STATE  Waiting for next
 chunk
 [Tue Nov 29 2011 06:18:09.9490] - TID: 001 ERRProcessBulkExchange
 - Could not obtain Vendor asset list.
 [Tue Nov 29 2011 06:18:09.9490] - TID: 001 ERRUnable to create key
 lists. No exchange will take place.

  *From:* Tripathi, Ashutosh ashutosh.tripa...@logica.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, November 29, 2011 7:42 PM
 *Subject:* Re: Limiting AIE data exchange

 **
  Hi Jaya,

 I also faced issue in limiting data using the queries but I was trying to
 import in Remedy from external data source.

 It was simply failing for some query (I do not remember), then I tweaked
 the query and made it simpler, to my surprise it worked that way.

 What I would suggest here is first you check only with Status = Enabled
 and see if AIE is able to find differentiate between Enabled and Disabled
 Site.

 Next you try with only other part of query that is $SubmitDate$ =
 $TIMESTAMP$-8460. This way you will be able to identify which Query AIE
 does not understand.

 In my case AIE was able to differentiate both queries independently but
 not when using together.

 If this is case with you also probably you need to differentiate records
 at Remedy form only using an escalation (an option).

 Thanks,

 *Ashutosh Tripathi *| Remedy Application Management Services*
 *DLF IT Park, 5th Block, 4th Floor, Manapakkam, Chennai- 600089 | India
 VOIP: 36164 | M: +91 98 84 72 08 90
 *mailto:ashutosh.tripa...@logica.com name.surn...@logica.com* |
 http://www.logica.com/
 http://www.logica.com/Logica Pvt Ltd, registered in India (registered
 number U30007KA1998PTC023830)
 Registered Office: 124-125, Divyasree Technopolis, Yemlur P.O.,Off Airport
 Road, Bangalore 560037, India

  *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *jaya munjal
 *Sent:* Monday, November 28, 2011 2:06 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Limiting AIE data exchange

 **
  looks there is some bug with AIE 7.6.03 version that its not considering
 the qualifaction for AIE data exchange. I have opened any issue with BMC
 but they have as usual collects logs and screenshot but have not been able
 to confirm if its a syntax issue or a product issue.

  Anyone else who has any experince of limiting data exchange in AIE using
 the data query on AR form

  Regards
  Jaya

  *From:* Misi Mladoniczky m...@rrr.se
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, November 28, 2011 2:01 PM
 *Subject:* Re: Limiting AIE data exchange

 Hi,

 Strange that they changed this convention...

 In other places, such as in a filter/actl set-/push-fields search, you can
 also select fields. You can choose both the $-fields and '-fields. The
 $-fields is just fixed data, and the '-fields represents columns in the
 database.

 For example ('Submitter' = $USER$) would translate to something like
 ('Submitter' = miz) if I am logged in.

 And ($Submitter$ = $USER$) will be something completely different, (miz
 = miz) if my name is in the current records Submitter-field.

 The latter will match everything in the database...

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hi Misi
 
  This doesnt work either :-(, on the AIE data exchange there is an option
  to select AR form fields and the Syntax there comes as $field$
 
  Regards
  jaya
 
  From: Misi Mladoniczky m...@rrr.se
  To: arslist@ARSLIST.ORG
  Sent: Monday, November 28, 2011 12:43 PM
  Subject: Re: Limiting AIE data exchange
 
  Hi,
 
  If you use $-signs, you are typically referencing your current
  transaction, not columns in the database.
 
  I think your query should read:
  'Status'=Enabled AND 'SubmitDate' = 

Re: Limiting AIE data exchange

[Satya Gandhi]

Hi,

What versions are you systems on?

Check the BMC Atrium Integration Engine User's 7.6.03  Guide under
Performance considerations (page 21)

-- 
Regards

Satya

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or support representative for BMC Software, Inc.



On Tue, Nov 29, 2011 at 4:12 PM, jaya munjal jaya_mun...@yahoo.com wrote:

 **
  Hi Satya

 Is this documented somewhere as I checked with BMC support and they
 mentioned there is no limit on the data tranfer in a single exchange

 Regards
 Jaya

  *From:* Satya Gandhi satya.gan...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, November 29, 2011 9:01 PM

 *Subject:* Re: Limiting AIE data exchange

 **
  Hi,

 AIE till v7.6.04 has the 2GB limit on data that can be transferred on a
 exchange. IF you feel the number of records to be transferred exceeds this
 2GB size limit  split it across multiple exchanges and use queries.

 Satya

  On Tue, Nov 29, 2011 at 2:36 PM, jaya munjal jaya_mun...@yahoo.comwrote:

 **
   Thanks Ashutosh, I'll try.
 I have been hit by another road block using AIE is that its not
 transfering more than 40K records, whereas I need to transfer around 7 Lakh
 records.

 I get an error in the log file as

 ERRWaitForThreadsToComplete: Threads Completed: 48 TimerCnt Reached
 [Tue Nov 29 2011 06:17:46.3590] - TID: 004 STATE CreateEntry:
 7, GetVendorData:856 Requests total:   3332, added:   3332,
 updated:  0, deleted: 0, errors: 0, warnings: 0
 [Tue Nov 29 2011 06:17:46.3590] - TID: 004 STATE  Waiting for next
 chunk
 [Tue Nov 29 2011 06:17:46.9710] - TID: 001 STS   
 WaitForThreadsToComplete: Threads Completed: 49
 [Tue Nov 29 2011 06:18:09.9390] - TID: 013 STATE  Waiting for next
 chunk
 [Tue Nov 29 2011 06:18:09.9490] - TID: 001 ERRProcessBulkExchange
 - Could not obtain Vendor asset list.
 [Tue Nov 29 2011 06:18:09.9490] - TID: 001 ERRUnable to create key
 lists. No exchange will take place.

   *From:* Tripathi, Ashutosh ashutosh.tripa...@logica.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, November 29, 2011 7:42 PM
 *Subject:* Re: Limiting AIE data exchange

 **
   Hi Jaya,

 I also faced issue in limiting data using the queries but I was trying to
 import in Remedy from external data source.

 It was simply failing for some query (I do not remember), then I tweaked
 the query and made it simpler, to my surprise it worked that way.

 What I would suggest here is first you check only with Status = Enabled
 and see if AIE is able to find differentiate between Enabled and Disabled
 Site.

 Next you try with only other part of query that is $SubmitDate$ =
 $TIMESTAMP$-8460. This way you will be able to identify which Query AIE
 does not understand.

 In my case AIE was able to differentiate both queries independently but
 not when using together.

 If this is case with you also probably you need to differentiate records
 at Remedy form only using an escalation (an option).

 Thanks,

 *Ashutosh Tripathi *| Remedy Application Management Services*
 *DLF IT Park, 5th Block, 4th Floor, Manapakkam, Chennai- 600089 | India
 VOIP: 36164 | M: +91 98 84 72 08 90
 *mailto:ashutosh.tripa...@logica.com name.surn...@logica.com* |
 http://www.logica.com/
 http://www.logica.com/Logica Pvt Ltd, registered in India (registered
 number U30007KA1998PTC023830)
 Registered Office: 124-125, Divyasree Technopolis, Yemlur P.O.,Off Airport
 Road, Bangalore 560037, India

  *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *jaya munjal
 *Sent:* Monday, November 28, 2011 2:06 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Limiting AIE data exchange

 **
   looks there is some bug with AIE 7.6.03 version that its not
 considering the qualifaction for AIE data exchange. I have opened any issue
 with BMC but they have as usual collects logs and screenshot but have not
 been able to confirm if its a syntax issue or a product issue.

  Anyone else who has any experince of limiting data exchange in AIE using
 the data query on AR form

  Regards
  Jaya

   *From:* Misi Mladoniczky m...@rrr.se
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, November 28, 2011 2:01 PM
 *Subject:* Re: Limiting AIE data exchange

 Hi,

 Strange that they changed this convention...

 In other places, such as in a filter/actl set-/push-fields search, you can
 also select fields. You can choose both the $-fields and '-fields. The
 $-fields is just fixed data, and the '-fields represents columns in the
 database.

 For example ('Submitter' = $USER$) would translate to something like
 ('Submitter' = miz) if I am logged in.

 And ($Submitter$ = $USER$) will be something completely different, (miz
 = miz) if my name is in the current records Submitter-field.

 The latter will match everything in the database

Re: WEBI reports in BMC Analytics

[Satya Gandhi]

Hi Tee,

The best way would be to use the month() function in a variable editor,
calculate the month from a date/time field. Then use this on a bar graph and
you can find it sorted by month (as in the calendar)

regards
Satya

On Thu, Oct 27, 2011 at 2:24 PM, Mr. Tee mrtee...@gmail.com wrote:

 Hi ARS-LIST,

 In the WEBI reports from BMC Analytics the month names are sorted in
 alphabetic order A-Z - when for instance showing the months in a
 histogram graphical drawing.

 This is a bit inappropriate due to the month name = August is shown
 before January - which result in a random order (best would be January
 until December).

 Does any of you know how to change the sorting for months on WEBI
 reports so this will show rational?

 I am a little worried that this it might need to be changed on
 universal level in BMC Analytics - so it will then work the same on
 all reports - also the ones that need to be sorted in alphabetic A-Z
 order...

 Thanks in advance.

 Kind regards
 Mr. Tee


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-- 
Regards

Satya

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or support representative for BMC Software, Inc.

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Re: Huge Number of Groups in Group form... is it a good idea???

[Satya Gandhi]

Hi,

Do the needful -  the issue with doing the needful is that, what is required
or the 'needful' is left unspecified or vaguely specified at the best

Satya
On 10 Aug 2011 20:27, Axton axton.gr...@gmail.com wrote:

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Re: BMC Analytics - UpTimeChar field from SLM:Measurement

[Satya Gandhi]

Hi Tee,

this object is not available in the OOTB universe.

Create a new integer object on the ITSM universe as below:

HPD_SLM_Measurement.UpElapsedTIme / 60 where
HPD_SLM_Measurmeent.GoalCategoryChar = 'Incident Resolution Time' AND
HPD_SLM_Measurement.SVTTitle LIKE '%100%' AND HPD_SLM_Measurement.
MeasurementStatus != 8

GoalCategoryChar to ensure that you are looking at the right SLM
Measurement,
SVTTitle - To ensure that you are looking at the right SLAs since some of
the orgnisations have a 95% SLA Targets defined
MeasurementStatus !=8, since you dont want to be looking at detached SLAs


HTH

regards
Satya



On Thu, May 26, 2011 at 11:23 AM, Mr. Tee mrtee...@gmail.com wrote:

 Hi ARSLIST

 I have been asked to find some information on where to find the field
 UpTimeChar from the ITSM form called SLM:Measurement in the BMC
 Analytics application?

 Do you know where to find this field in the BMC Analytics application?

 Thanks in advance.

 :) Mr. Tee


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Satya

The opinions, statements, and/or suggested courses of action expressed in
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spokesperson, liaison or support representative for BMC Software, Inc.

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Re: Cursor Sharing

[Satya Gandhi]

Arshad,

you can find  a white paper on Oracle Cursor Sharing for BMC Remedy Products
' in http://www.bmc.com/supportu/documents/78/31/67831/67831.pdf. You will
need access to BMC Customer support site

Satya




On Fri, Dec 3, 2010 at 5:01 PM, Axton axton.gr...@gmail.com wrote:

 ** http://www.dba-oracle.com/t_cursor_sharing.htm

  http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote
 up years ago on the subject:

 http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables

 http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables
 Axton

 On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote:

 Hi Dave,

 Thanks for response.

 My current application is in performance dip, Can any shed some light on
 cursor sharing? Is this really improves performance?

 Thanks  Regards

 Arshad Mahammad






 Shellman, David
 dave.shell...@ty
 COELECTRONICS.COM http://coelectronics.com/
  To
  arslist@ARSLIST.ORG
 Sent by: Action   cc
 Request System
 discussion list   Subject
 (ARSList)Re: test mail
 arsl...@arslist.
 ORG


 3 December 2010
 10:58 AM EST


 Please respond to
 arsl...@arslist.o
RG






 The email was successful.  You testing anything else like a response from
 me?

 Dave

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Arshad M
 Sent: Friday, December 03, 2010 10:47 AM
 To: arslist@ARSLIST.ORG
 Subject: test mail

 Hello All,

 This is a test mail.


 Thanks  Regards

 Arshad Mahammad



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Satya

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Re: BMC installers

[Satya Gandhi]

Hello Frex,

When you run the installer it creates a xml file, i hope with the file name
Application/ModuleInstalledConfig.xml and on a re-run picks up the values
from this XML file

Regards

Satya

On Wed, Mar 3, 2010 at 9:46 AM, Frex Popo frexp...@yahoo.fr wrote:

 **


Dear Listers,

 Does anyone knows where the BMC installers pick up the instalation
 parameteres/values from. If you re-run the installer, all the prompts have
 values from a previous run. Is this kept in some installation file?

 Kind Regards
 frex


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Satya

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Re: AIE 7.5

[Satya Gandhi]

Hi Brian,

You should check where the armonitor.conf file exists and also check that
the AR SERVER ID parameter on the arsystem script refers to the correct
path.  The AR Server ID should be the same as the physical host name of the
AR Server. This parameter is used to build the  path for the ARMonitor
ARMON_DIR and ARMON_CONF

You would need to check if the path that is referred to exists on your AR
Server

Also check if  the armonitor.conf file should has got the correct reference
to the AR Server Name and path for the arserverd


Satya




On Fri, Jul 24, 2009 at 1:45 PM, Brian Gillock arslist2...@gmail.comwrote:

 Hello and happy Friday, Listers.  Has anyone attempted to install AIE 7.5
 on a server separate from the ARS server?  I'm trying to do an install and
 receive an error that the installer Failed to fetch AR Server Monitor path
 information.  Has anyone of you encountered this?  If so, do you have a
 fix/workaround?

 Thanks!
 Brian


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Satya

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Re: very interesting issue

[Satya Gandhi]

If the database was shared in a AR server group, a look at the records on
the table servergrp_ would reveal the servers that were part of the AR
Server Group.

You might even want to check with your DBA if the backup script inncludes
the control file of the database. This control file provides vital
information about the database

Satya

On Fri, Jul 24, 2009 at 5:00 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 The only suggestion I can give you is to look for something distinct
 between the environments.  In our case on Oracle we have different dbLinks
 (which are different on dev/test/...)

 Another way might be to look for different data in one of the tables (i.e.
 I use a different login on each environment so that would be different on
 dev/test/...)

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of manoj jain
 Sent: Friday, July 24, 2009 10:41 AM
 To: arslist@ARSLIST.ORG
 Subject: very interesting issue

 Hi  Remedians,

 I need to restore the database from a backup copy. I have 20 backup copies
 with just date and no name.
 I need to login into each database and need to identify if this is the
 right database.
 These 20 db can belong to prod or qa or dev.

 So is there any  wayto identify  right   backup?

 ThanksRegards,
 Manoj Jain



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Satya

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Re: Assignment Engine

[Satya Gandhi]

Hi Saravanan,

I have seen this with a customer earlier and Assignment engine process kept
failing and Windows Event Viewer could not give us a reason why this was
happenning.

We got a newer version of caievents.dll from support and it worked


Satya

On Thu, May 7, 2009 at 12:49 PM, Saravanan Palaniappan 
saravan...@virtusa.com wrote:

 ** Hi Everyone,
 I am just monitoring the Arerror log and found that there are lot of error
 messages with respect to the assignment engine . The sample error message is
 listed below.

 Thu May  7 12:42:04 2009  AssignEng : AR System Application server
 terminated --
  fatal error encountered (ARAPPNOTE 4501).

 What might be the cause. Please Assist?


 Regards
 Saravanan.

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Satya

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Multiple AR Servers in Mid-Tier Config

[Satya Gandhi]

Hi Listers,

I have multiple AR servers in a group and I need all these AR Servers along
with the server group name be updated in the MidTier AR Server settings.

When I add all three servers + the server group and I login to access the
applications, on the Home Page, I see all applications links appearing 4
times, once for each server.

How do i avoid this? I was told this has been discussed in the ARS List
earlier and I cant access the list from my work network.

We are running ARS 7.1 p6. Can someone point me in the right direction?

Regards

Satya

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Re: Multiple AR Servers in Mid-Tier Config

[Satya Gandhi]

We are now set up a load balanced Mid-Tier and AR Server environment with
the Mid-Tier configured with the AR Server Group Name.

But there are admins who want to log onto the admin server in the server
group directly and when they check the CI Viewer, it comes up; with the
message that the server is not included in the list of servers. If I want to
get rid of this error message, the only option is to include the admin
server detail in the Mid-Tier config.

Satya

On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.org wrote:

 **

 Just out of curiosity, why do you need all three servers added to the
 mid-tier configuration?  Normally, if you have the server group behind a
 load balancer, you only need to have the mid-tier point to the load balancer
 and let it redirect traffic to the 3 backend servers.



 Lyle



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Satya Gandhi
 *Sent:* Tuesday, April 07, 2009 5:04 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Multiple AR Servers in Mid-Tier Config



 **

 Hi Listers,



 I have multiple AR servers in a group and I need all these AR Servers along
 with the server group name be updated in the MidTier AR Server settings.



 When I add all three servers + the server group and I login to access the
 applications, on the Home Page, I see all applications links appearing 4
 times, once for each server.



 How do i avoid this? I was told this has been discussed in the ARS List
 earlier and I cant access the list from my work network.



 We are running ARS 7.1 p6. Can someone point me in the right direction?



 Regards



 Satya

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Satya

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Re: Multiple AR Servers in Mid-Tier Config

[Satya Gandhi]

Lyle,

I have tried it with my customer and they still want to be able to log onto
a specific server.

The Administrators log on using the AR User tool and the CI Viewer uses the
mid-tier URL to refresh the CI relationships and since the default web-path
is updated in the Server Information and the AR Database is shared, I cannot
use a separate mid-tier instance for this. I still have to have the web-path
defaulted to the load balanced mid-tier and have the Admin server configured
in the mid-tier ar server configuration page.

I would be trying the suggestions I had recieved tomorrow

Satya

On Tue, Apr 7, 2009 at 8:57 PM, Lyle Taylor tayl...@ldschurch.org wrote:

 **

 OK, I see.  If I were you, I’d be inclined push back.  If I need to log
 into a specific server in the server group, I use the User tool.  For other
 normal work, I use the normal mid-tier that everyone else uses which is just
 configured for the server group alias.  If the only specific server they
 want to log into is the admin server, another option might be to stand up a
 separate mid-tier instance that is configured to only hit the admin server,
 then only publish that URL to people who should be allowed to use it.  That
 way, you don’t need to introduce customizations due to people wanting to
 connect to a specific server.



 Lyle



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Satya Gandhi
 *Sent:* Tuesday, April 07, 2009 11:54 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Multiple AR Servers in Mid-Tier Config



 **

 We are now set up a load balanced Mid-Tier and AR Server environment with
 the Mid-Tier configured with the AR Server Group Name.



 But there are admins who want to log onto the admin server in the server
 group directly and when they check the CI Viewer, it comes up; with the
 message that the server is not included in the list of servers. If I want to
 get rid of this error message, the only option is to include the admin
 server detail in the Mid-Tier config.



 Satya

 On Tue, Apr 7, 2009 at 5:48 PM, Lyle Taylor tayl...@ldschurch.org wrote:

 **

 Just out of curiosity, why do you need all three servers added to the
 mid-tier configuration?  Normally, if you have the server group behind a
 load balancer, you only need to have the mid-tier point to the load balancer
 and let it redirect traffic to the 3 backend servers.



 Lyle



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Satya Gandhi
 *Sent:* Tuesday, April 07, 2009 5:04 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Multiple AR Servers in Mid-Tier Config



 **

 Hi Listers,



 I have multiple AR servers in a group and I need all these AR Servers along
 with the server group name be updated in the MidTier AR Server settings.



 When I add all three servers + the server group and I login to access the
 applications, on the Home Page, I see all applications links appearing 4
 times, once for each server.



 How do i avoid this? I was told this has been discussed in the ARS List
 earlier and I cant access the list from my work network.



 We are running ARS 7.1 p6. Can someone point me in the right direction?



 Regards



 Satya

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 Regards

 Satya

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BMC Analytics - BO XIR3 - Unable to modify CMS ipaddress

[Satya Gandhi]

Hi All,

This is a query on the Business Objects server. I have installed the
application server BO XI R3 on a Sun SPARC server to be used with BMC
Analytics (this part is not installed yet.)

This solaris server is set up with multiple ip addresses and NIC. During the
install, the default hostname was selected for the CMS and I did not have an
option to modify this.

Now I have change this to a different ipaddress /nic so that i can satisfy
the security/firewall requirements.

How do i change this now? Where all should i change the hostname to the
ipaddress? Is there an utility available within BO that would help me do
this without having the difficulty of going to multiple config files and
changing the references for the host name

-- 
Regards

Satya

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DATE field in AR System

[Satya Gandhi]

Hi Listers,

All of us know that DATETIME fields in Remedy are stored in the backend as
integers; the value being the number of seconds from 1 Jan 1970.

 How is the DATE field stored in the database? It is stored as integer; but
I am not able to decrypt the value.

For example - a DATE value of 26 Nov 2008 when set to a integer field
produces a value of '2454797'.

When i set the same integer value to a DATETIME field i get the value as
29.01.1970 09:53:17 wherein assume that the value that should be 26-Nov-2008
00:00:00

Would someone know how do i convert the integer value for DATE field to a
normal date display?

We are running a ARS 7.1 p003 on MS SQL 2005.

-- 
Thanks  Regards

Satya Gandhi

Consultant - Remedy

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Re: AIE mapping problem

[Satya Gandhi]

Hi,

AIE is a powerfool tool with its own glitches.

If you want the column in the view to be displayed, you will have to run the
oracle or sql rule helper and load the views again and create the menu. You
can get more information on the AIE documents on how to run the rule
helpers. This is the way it should be done to reflect new fields on the AIE
mapping console. This creates the column into the form EIE:Vendor Field
Names.

When you have created the new field in form CTM:People, you would have
normally expected it to reflect the newly created fields; which AIE
unfortunately does not do it. You will have to create a new data mapping;
call it a dummy mapping and use the form on which you have created the new
field and add a dummy database view. When you create it and look at the
mapping console, under the form fields you can see the new field listed. and
now close this, delete this mapping and go back to your old/existing
mapping. You can see the new field listed there. Tshis is because the form
EIE:FieldNames has to be loaded with the new field that was created. and
this is the only way i can see how you can get to reflect the newly created
fields

Let me know if it worked for as it does for me

Regards
Satya

On Fri, Oct 17, 2008 at 8:14 PM, Muhlethaler, Laurie 
[EMAIL PROTECTED] wrote:

 **

 Listers ~ I have an existing AIE mapping to pull people data from an
 external database view.  I've since added a new field to both the CTM:People
 form and the database view but when I go to the existing mapping to map the
 new field, it doesn't show up in the AR Form Fields section OR the External
 Data Store Attributes.  I've restarted services to no avail.  Any ideas?



 Windows Server 2003

 SQL Server 2005

 * *

 AR Server / MT:  *7.1.00 Patch 002*

 Service Desk:  *7.0.03 Patch 006*

 AIE:  *2.1.00 Patch 002*





 *Laurie Muhlethaler*

 First Republic Bank

 Remedy Developer / Administrator

 415.364.4436


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Consultant - Remedy

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Issues with AIE in getting the updated records from source database

[Satya Gandhi]

Hi List,

I am on ARS 7.1.0 p003, AIE 7.1.0 p003 and CMDB 2.1.0 p3 on a SQL 2005
Database Server

AIE pulls data from SMS 2003 Service Pack 2 and updates the data into CMDB.
The initial Load went on fine without any issues. Picked up only the Server
data from SMS as per the configuration.

When i run the exchange after this initial load, it picks up all the data in
source as per the data query (only server data) and creates any new records
or updates all the records in CMDB; wherein it should update only those
records that have been modified in the source after the last update from SMS
to CMDB was done.

In the CI class mappings; I set the following options :

Update record only if checksum for mapped field has changed - YEs
Calculate and store checksum in 'tmpSMSCheckForUpdate'

Retrieve Source records - Only new or updated since last transfer
Last modified timestamp in source - 'TIMESTAMP' field from SMS.

This is the default setting that is recommended for updating existing CMDB
records which have been modified in the source. But when i run this exchange
and the DB Trace on; the query picks up all the records and not just the
modified records from last data load.

Is this the way it should be done or am i doing something wrong here? Is
this something you have encountered? What is the way around this?

Am also looking at an alternate solution where after the initial load of
data, I can update the External Data Query to filter the data and give me
only the updated records.


-- 
Thanks
Satya

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Re: SMS2CMDB with CMDB 2.1

[Satya Gandhi]

As David said, the installer for SMS2CMDB does not import data into all the
relevant forms and always errors out. Please use the manual provided with
the installers for the three fold installation:


   - You would have to start with importing the def files provided and then
   import the data manually.
   - And then run the CMDBDRIVER utility and the can be installed as it is
   stated in the install guide
   - SMSSYNC can be installed as it is stated in the install guide

Once the above steps are completed, you are ready to use the SMS2CMDB
Exchanges and Mappings from the AIE console; after configuring them to talk
to your SQL database.

Satya Gandhi
Sr. Consultant
EMEA Consulting Services - BMC

On 8/22/08, David Charters [EMAIL PROTECTED] wrote:

 **

 No, AIE is 7.1 Patch 3


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Janie
 *Sent:* Wednesday, August 20, 2008 10:23 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: SMS2CMDB with CMDB 2.1



 Maybe it's too early for me yet, but I thought the latest version of ITSM
 (Asset) was 703 Patch 8…  isn't 7.1 the ARS version?



 Thanks,



 Janie
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *David Charters
 *Sent:* Wednesday, August 20, 2008 6:15 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: SMS2CMDB with CMDB 2.1



 I have used it. I had issues getting the ariportcmd to work right (I kept
 getting mapping errors, I believe this was associated to the fact that I
 have 2 arservers on one physical machine) so I manually imported each arx
 file which did not take long.

 The only other gotcha I saw was that there seemed to be some case
 sensitivity in AIE when it came to the logins.

 I would however upgrade to Asset 7.1 if at all possible. We were told by
 BMC support that there would be some long term issues with upgrading if we
 elected to upgrade at a later date. So we upgraded to all the latest and
 greatest before we did AIE and SMS to CMDB.


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Janie
 *Sent:* Tuesday, August 19, 2008 10:55 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* SMS2CMDB with CMDB 2.1



 Hi all,



 Wanted to get any feedback from anyone who has installed SMS2CMDB 1.6.2 on
 ARS 7.1, AIE, CMDB 2.1, and ITSM (Asset) 703



 To begin with, this would be the stock integration.



 Mainly I am wondering if the ARS versions mentioned above will work for the
 Integration?



 Any feedback, tips, warnings are appreciated.



 Thanks,



 Janie


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Data Type Mismatch Error on Importing data from CSV file to CMDB Classes

[Satya Gandhi]

Dear Listers,





I am trying to import data from a csv file into the Computer system class in
CMDB 2.1.0 p002. In doing this when I run the data exchange, I get the
following errors. The csv file was created from a remedy application report
feature.



When I check the field type in the Computer System class and in the csv
file, they all are character fields.



When I run the exchange, AIE wrote the following error messages while trying
to import the data into CMDB. Even Date fields in the CSV are stored as
Character fields.



Any idea  why I get this error message and how should I overcome this
problem?



AR Server  7.1.0 p002

MS SQL 7

Windows 2003

CMDB 2.1.0 p002

AIE 7.1.0 p003



Regards



Satya



[Wed Jul 30 2008 10:01:58.1390] - TID: 001 STSScheduled Only mode

[Wed Jul 30 2008 10:01:58.1860] - TID: 001 STSStartDataHandlers:
Connection established to both AR/CMDB and vendor application.

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Serial Number ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Inventory CI Name ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Asset Tag ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Live Date ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Delivery Date ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Server Role ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Installation Date ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Field Mapping
Error for Heat Rating ***

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR-- Data type
undefined



[Wed Jul 30 2008 10:01:58.8110] - TID: 001 ERR*** Error: Validation
of rules failed. No data exchange will start until the problem is fixed.

[Wed Jul 30 2008 10:01:58.8110] - TID: 001 STSStopDataHandlers:
Disconnected from both AR/CMDB and Vendor application.




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Satya Gandhi

Consultant - Remedy

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5.1.2 download

[Satya Gandhi]

Dear Listers,

Where can i download 5.1.2 server and other components? I checked on the
product availability and cant find any reference for 512

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Consultant - Remedy

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Re: Message (Your message dated Tue, 19 Feb 2008 08:48:14...)

[Satya Gandhi]

Listers,

I got a mail from ARSLIST that I have sent a friend request to the ARS LIST
 a lot of people on my contacts list.

But this was not sent by me and i was suprised at this?

Can the list admin block this mail from spreading?

Sorry for the inconvenience

Satya

On 2/19/08, ARSlist LISTSERV Server (14.4) [EMAIL PROTECTED]
wrote:

 Your message dated Tue, 19 Feb 2008 08:48:14 -0600 with subject Satya
 sent
 you a friend request on Yaari...  has been successfully distributed to
 the
 arslist list (3142 recipients).




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Attachments problem

[Satya Gandhi]

Dear Listers,

We are trying to attach an excel file which has some macros written in it.

When i try to attach this file to an attachment field, it throws an error
BAD ATTACHMENT SIZE.

The file size is 1043 KM and am able to add a simple excel sheet with size
more than this.

Can someone help with this?

-- 
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Satya Gandhi

Consultant - Remedy

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Error while upgrading to ARS v7.0.1

[Satya Gandhi]

Dear Listers,

Am trying to upgrade (non root installation)  one of my AR Servers from 6.3to
v7.01 and in stage 1 i face this issue. I have set all oracle env variables.


Upgrade filed while updating oldfieldlengths

Am on Solaris 10 with oracle 9.20  10g client.

Am not able to trace anything here and i had given even DBA privilege to the
oracle user aradmin

Can someone help?

-- 
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Satya Gandhi

Consultant - Remedy

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Re: Error While installing AR Server on Solaris

[Satya Gandhi]

Thanks. This is solved,

i had to edit the installer to point to a higher version of Solaris and it
worked perfectly

Satya


On 9/27/07, Misi Mladoniczky [EMAIL PROTECTED] wrote:

 Hi Satya Gandhi,

 Apparently the install script does something wrong, which in itself is not
 uncommon...

 Try to edit the script so that it does not exit.

Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 * RRR|Translator - Manage and automate your language translations.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Dear Listers,
 
  I got the following error when i tried installing the AR System 6.0..03in
  Solaris 5.10. I have used the same tar file earlier and installed in
 other
  machines.
 
  Can someone help me with this?
 
  ==
 
  NOTE: Because of problems cleaning some existing log files,
 
this install will use the following main log file:
 
 /usr/tmp/ar_install.16083
 
All files related to this install will end with .16083.
 
  Press Return to Continue ===
 
  Operating System must be Solaris 2.6 or later (Get this error though we
  are
  using solaris 10)
 
  AR System installation terminated at .
 
  Check /usr/tmp/ar_install.16083 and /usr/tmp/arErrorLog.16083
 
  to identify the problem. If necessary, call Technical Support
 
  to resolve the problem.
 
  Once the problem has been resolved, restart the installation by
 
  issuing the following command
 
  ./ar_install
 
  ./ar_install: 666: not found
 
  ./ar_install: 666: not found
  
 
  --
  Thanks  Regards
 
  Satya Gandhi
 
  Consultant - Remedy
 
 
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Satya Gandhi

Consultant - Remedy

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Error While installing AR Server on Solaris

[Satya Gandhi]

Dear Listers,

I got the following error when i tried installing the AR System 6.0..03 in
Solaris 5.10. I have used the same tar file earlier and installed in other
machines.

Can someone help me with this?

==

NOTE: Because of problems cleaning some existing log files,

  this install will use the following main log file:

   /usr/tmp/ar_install.16083

  All files related to this install will end with .16083.

Press Return to Continue ===

Operating System must be Solaris 2.6 or later (Get this error though we are
using solaris 10)

AR System installation terminated at .

Check /usr/tmp/ar_install.16083 and /usr/tmp/arErrorLog.16083

to identify the problem. If necessary, call Technical Support

to resolve the problem.

Once the problem has been resolved, restart the installation by

issuing the following command

./ar_install

./ar_install: 666: not found

./ar_install: 666: not found


-- 
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Satya Gandhi

Consultant - Remedy

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Re: Issue with Delete record through webservice

[Satya Gandhi]

Misi,

We recently upgrade to v7.0.1 from v6.1 and after the upgrade this is the
first time we are testing this feature and got this error.

It used to work perfectly in v6.1.

Any idea?

Satya


On 9/26/07, Misi Mladoniczky [EMAIL PROTECTED] wrote:

 Hi Satya Gandhi,

 Depending on your app, it may be possible to set the delete-flag/field
 through Web Services, and then use an Escalation to delete the record.

 That would cause a slight delay before the escalation runs and actually
 deletes the record though...

 I have some times created a Delete-form where I push a record id and form
 name. An escalation then runs on the delete form and deletes the required
 record as dictated.

Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 * RRR|Translator - Manage and automate your language translations.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Dear Listers,
 
  I have a regular form which holds some records.
 
  A webservice is exposed on this form which is consumed by a .Net
  webservice
  from a external application.
 
  This .Net webservice sets a flag to YES on a particular record based on
  the
  input given  by the webservice (Request ID on the form = Request ID
 coming
  from the.Net webservice).
 
  A On Modify filter is written which checks if the FLAG = YES; then
 delete
  the particular record using the Run Process Application-Delete-Entry.
 
  When the webservices sets the FLAG as YES; the on modify filter is
  triggered
  and the entry is deleted and it throws me an error Entry does not exist
  in
  the database.
 
  When i look at the logs; the filter processes the
 Applicaiton-Delete-Entry
  and deletes these records and after which a select statement is issued
  from
  the T table on the condition C1 = $Request ID$. This is the culprit
 here.
 
  We have tried using filter phase overriding 
  Application-Query-Delete-Entry
  also with no use.
 
  Still the same error persists.
 
  We recently upgraded to v7.0.1 p4 and we have tried the same on a server
  running v6.00.03 p1497 with no use.
 
  Can someone throw some light on this?
 
  --
  Thanks  Regards
 
  Satya Gandhi
 
  Consultant - Remedy
 
 
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Satya Gandhi

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Issue with Delete record through webservice

[Satya Gandhi]

Dear Listers,

I have a regular form which holds some records.

A webservice is exposed on this form which is consumed by a .Net webservice
from a external application.

This .Net webservice sets a flag to YES on a particular record based on the
input given  by the webservice (Request ID on the form = Request ID coming
from the.Net webservice).

A On Modify filter is written which checks if the FLAG = YES; then delete
the particular record using the Run Process Application-Delete-Entry.

When the webservices sets the FLAG as YES; the on modify filter is triggered
and the entry is deleted and it throws me an error Entry does not exist in
the database.

When i look at the logs; the filter processes the Applicaiton-Delete-Entry
and deletes these records and after which a select statement is issued from
the T table on the condition C1 = $Request ID$. This is the culprit here.

We have tried using filter phase overriding  Application-Query-Delete-Entry
also with no use.

Still the same error persists.

We recently upgraded to v7.0.1 p4 and we have tried the same on a server
running v6.00.03 p1497 with no use.

Can someone throw some light on this?

-- 
Thanks  Regards

Satya Gandhi

Consultant - Remedy

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Else Actions in Escalations

[Satya Gandhi]

Dear Listers,

I have an escalation that fires every hour and checks for a particular
condition  on Form A.


The If Actions definted in the escalations are fired appropriately.

I have a couple of actions definied in the Else Actions tab and if the
Escalation Run If Condition fails the else ations are not fired.

Is this a known behaviour of escalations?

I can always right a second escalation whose run if condition will be
different from the one on the original escalation and define the actions on
the IF Actions tab itself. But I dont want to increase the number of
escalations as there are numeours other escalations running on this server.
Is there anyother way I can achieve this?

-- 
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Satya Gandhi

Consultant - Remedy

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User Tool 6.x Crashes on one action

[Satya Gandhi]

Dear Listers,

In one on of our applications, we open a display only form that has a table
field. There are multiple records that are displayed in this field and all
these records needs to be processed on click of a PROCESS ALL button.

Once the process is complete a successful message is displayed and  when i
click on the CLOSE button the user tool crashes.

But if i perform the same action using a v7.x user tool; the operation is
completed successfully.

There are no actions that are performed after the successful message is
displayed and when i check the log files (client / server) I could see no
reason why the user tool should crash.

Could someone help me with this?


Solaris 9
Oracle 9.2.0
AR System 6.00.03
User Tool 6.00.03

-- 
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Satya Gandhi

Consultant - Remedy

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Remedy v7.0.1 with MS SQL 2005

[Satya Gandhi]

Dear Listers,

We are planning for a upgrade and our current set up is running on Remedy
v6.00.03 with MS SQL 2000 to Remedy v7.0.1 with MS SQL 2005.

Has anyone done this earlier and is there any known issues that I would have
to take care of?

Was this a seamless integration? Are there are considerations to be taken
care of as a pre-requisite?

-- 
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Satya Gandhi

Consultant - Remedy

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Re: citrix and remedy

[Satya Gandhi]

Chris,

You can deploy your remedy tools / server on a citrix farm.

You need to have a citrix server that will reside in the same network as
your application server and all Remedy tools will be installed on this
citrix server. Access this server desktop via the citrix client and all
process will be sent between the client / server on the same network and it
reduces your network latency issues (citrix being a thin client)

Satya


On 7/9/07, Rakshit Bhandary [EMAIL PROTECTED] wrote:


** Hi Chris,

In my previous workplace, i have seen Remedy user tool being made
available through Citrix. The main reason for this seems to be that it
negates the need for Remedy user tool to be installed at each desk.

Rakshit.


On 7/7/07, Chris Doble [EMAIL PROTECTED] wrote:

 ** Folks,

 Has anybody utilized Citrix for global service desks? If so, what was
 the reason for that configuration?

 Thank You,

 Chris Doble
 Mobile: 949-533-5346
 __20060125___This posting was submitted with HTML in
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--
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Satya Gandhi

Consultant - Remedy

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Remedy Testing Automation

[Satya Gandhi]

Dear Listers,

We are looking at automating the testing for our Remedy applications.

Please suggest some valid tools

--
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Satya Gandhi

Consultant - Remedy

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Required - Lead Remedy Developer @ US

[Satya Gandhi]

Dear Listers,

We have permanent positions for *Lead Remedy developers* at the following
locations :


  - *Chicago, IL*
  - *Waltham, MA*

*Desired profile* :
Knowledge of ARSystem 6.x/7.x
Remedy ITSM (Help Desk, Change, Asset) Strong Remedy ITSM workflow and
customization experience
Experience in enterprise implementations using dev/test/prod environments
Experience in  Remedy ITSM Implementations (Helpdesk/Change/Asset/SLA)
ITIL process knowledge (Incident Mgmt, Problem Mgmt, Change Mgmt,
Configuration Mgmt)
Ability to coordinate tasks with other team members and manage work against
a project plan
Ability to handle clients
Ability to determine work effort and prioritize tasks accordingly
Ability to work in a team.

Please respond back to me @ [EMAIL PROTECTED] with your profile.

--
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Satya Gandhi

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Create fields dynamically and push the values to Diary field

[Satya Gandhi]

**
Dear Listers,

I have a questionnaire form and have 15 types of customers and all of them access this application from the Mid-Tier. 

All these customers are grouped under a banner. When this questionnaire is opened a set of questions have to be displayed for these customer types and they vary a lot. 

The no of questions can vary ranging from 10 to 64 for a particular type and only a few of the questions are common. 

How do i handle this now ? Is there a way i can create fields dynamically at run time and populate these fields with the questions stored in a regular form along with the customer type. If yes, how do i do it?


Or is there any better way

AR System 6.00.01
Mid-Tier 6.00.01
Unix 5.9
Oracle 9.2.0-- Thanks  RegardsSatya GandhiConsultant - Remedy 
__20060125___This posting was submitted with HTML in it___

Malloc failure on Import

[Satya Gandhi]

**
Dear Listers, 
We installed ARS 6.3 (unpatched) and when we were able to successfully import 1300 forms into the server. When we actually try to import active links (150 at one time from a 150 MB ACTL .def file), we get this error :


Malloc Failed on Server (300)

Further to this, we applied p16 for the server and still face the same error. 

We are running the following set up : 

ARS 6.3 p 16
Solaris : 9
4 CPU
16GB RAM
500 GB harddisk
shmsys:shminfo_shmmax=4294967295

Please advice what needs to be done. 
-- Thanks  RegardsSatya GandhiConsultant - Remedy 
__20060125___This posting was submitted with HTML in it___

Server Thread Monitoring

[Satya Gandhi]

**
Dear Listers,

Am running ARS 6.0.1 on Solaris 9/32-Bit with oracle 8i.

This AR server has multiple interfaces and also talks to various external databases through DB Links. 

Is there anyway i can have a real time monitoring of the threads configured and come up with details like the no of active threads, idle and dead threads?
-- Thanks  RegardsSatya GandhiConsultant - Remedy 
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