SRM 7.6.04 Work Order Approval Process

Hi ARS listers, My client has a business need to have an Approval Process on the Work Order form. I see that there's a Work Order Status = Waiting Approval as well as a hidden Approvers tab on the forn. But there's no approval process defined. For the approval process to work, does it only

CMDBERR 120149

Hi All, Anybody encountered this error message before? This is not in the BMC's Error Messages doc. Mon Apr 04 12:24:57 2011 CMDB Svr Engine : Message not in catalog -- message number = 120149 (CMDBERR 120149) Size: 3848, Type: new, Source File: .\OSCacheChangeInfo.cpp, Line Number: 723 Any

ARERR 382 for HPD:Help Desk

Hello Listers, We're encountering the following error in our PROD environment: ARERR 382: ARCreateEntry - The value(s) for this entry violate a unique index that has been defined for this formschema: HPD:Help Desk, entry: INC, 2 unique index(es), field(s): 100161 179 I checked

DSO: CI Relationship error The relationship endpoint instance does not exist.

Hi Listers, We're attempting to DSO asset records (CIs) from source server to target server. We have created a custom datasetid before running the reconcialiation job. The CI record transfers OK but the relationship does not transfer at all. Below is the error we're getting for the relationship.

Re: Asset form creation error

Hi Listers, I'm getting the same error as below: Failed to create reserved system field: DSOUniqueId on Form: AST:BMC_ConfigBaseElement on server Has anyone got ideas on how to resolve this? Thanks, Tina -- View this message in context:

CMBD 7.6 Installation - Third Party Requirements

Hi Listers, We are upgrading from CMBD 2.1 to CMDB 7.6, with ITSM 7.0.03, client is currently using IBM Websphere (Midtier). I'd like to get clarification about the third party requirements outlined in the BMC Documentation: Tomcat 5.5 or 6.0 Microsoft IIS with ServletExec 5.0 (Client is

DSO with Different Data Type

Hi Listers, Can anyone confirm if using DSO (Custom Mapping), you can push fields to different data type (source: date type field and destination: date/time type field) without any issues? Thanks, Tina -- View this message in context:

ARERR 9924 - The same Log Key cannot be applied to more than one field in a schema

Hi Listers, Has anyone encountered this before? I received this error when trying to import a custom join form. Join forms are AST:CMDB Associations AND AST:SearchFromBase_Relationship I'm using ARS 7.1, ITSM 7.0.02p6, CMDB 2.1 p4 The Error Messages doc only mentioned this: The same Log Key

Modify All Functionality in Asset Management

Hi All, Here's the scenario I have at work and would like to solicit your feedback/inputs... OOB: Only 'Asset Admin' users have the create modify permissions on the CI Client Scenario: Made customizations so that 'Asset User' can also create modify a particular CI that they currently have a

Re: confirm save request dialog box kept appearing

I am experiencing the same issue of Confirm Save Request dialog box appearing in a search result even without modifying/changing anything in the row/entry. I searched the list and found an older post but no resolution was posted. Anyone encountered this lately? Any input is greatly appreciated.

Re: confirm save request dialog box kept appearing

flag. Check Active Links that fire on Display, Window Loaded, or Window Open. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Saturday, September 05, 2009 3:02 PM To: arslist@ARSLIST.ORG Subject: Re

Re: SQL and IF Statements in AIE

Hi Frank, I have this statement: STMT| IF $Region$ = NORTH AMERICA THEN VALUE = $State_Name$ ELSE VALUE = $Region_Name$ ENDIF But I'm having trouble verifying this exchange. I got this error: Verify DataExchange: 'Facilities Integration' Error on tab: '' (ARNOTE 1) I know it refers to the

Flashboard Load Time

Hi Listers, Can you give me a feedback on how long does it usually take for a Flashboard (Incident Management) to Load? My client says it takes her 2.5 minutes to do the initial load, after that is 5 seconds. Some other users report a faster load time. Any factors affecting this

Re: Flashboard Load Time

utility and see more details on each of the calls that are being made from FB and see if that can point you to something. HTH, -- Shyam tina flores csoukn...@columnit.com wrote in message news:25067139.p...@talk.nabble.com... Hi Listers, Can you give me a feedback on how long does it usually

Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed on server CreateMultipleFields()

Hello Listers, I'm trying to add an an attribue to the BMC_BaseElement class but it is giving me this error: 300 Malloc failed on server CreateMultipleFields() I tried to remove the Change Pending entry in the OBJSTR:Class and OBJSTR:Pending forms and tried to add again but I keep getting the

Re: Filter Guide Loop within a Loop

inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter

Re: Filter Guide Loop within a Loop

logs do you see it pushing the different values, or do you see it pushing the same value multiple times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 8:23 PM To: arslist

Filter Guide Loop within a Loop

Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide

Re: Filter Guide Loop within a Loop

) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide Loop within a Loop Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox

Control fields that shows up on OOB Reporting (Tools Reporting)

Hi, I have custom fields (Support Phone Numbers) on a table that are only accesible to a specific Support Group. Unless you are a member of that permission group, the fields don't show up on the table. However, when I use the BMC Remedy OOB Reporting (This is access via Remedy User Tools

Re: Control fields that shows up on OOB Reporting (Tools Reporting)

Of tina flores Sent: Tuesday, June 23, 2009 12:36 PM To: arslist@ARSLIST.ORG Subject: Control fields that shows up on OOB Reporting (Tools Reporting) Hi, I have custom fields (Support Phone Numbers) on a table that are only accesible to a specific Support Group. Unless you are a member

How to expand BMC banner in the form header?

Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner with the BMC REMEDY IT SERVICE MANAGEMENT - xx and the area where you can find the Help and bmcsoftware). I tried to go Form Manage Views Form Properties Appearance

Re: How to expand BMC banner in the form header?

) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Monday, June 08, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: How to expand BMC banner in the form header? Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner

Re: How to expand BMC banner in the form header?

:-) Hope this helps... Doug Blair On Jun 8, 2009, at 9:55 AM, tina flores wrote: Hi, I added new fields on a OOB form and needed to extend the BMC Banner found on top of the form (This is the blue banner with the BMC REMEDY IT SERVICE MANAGEMENT - xx and the area where you can find

Re: Installing Secondary Server in Server Group

Hi, Thank you for pointing out the KB Article. I've followed all the directions mentioned in the KB but I couldn't get the AIE to start in Server #2. I run this command in the directory AIE\service\bin where the Integration Engine execute is located: eie.exe -x AR Server name -p port number -n

Re: Installing Secondary Server in Server Group

Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the

Re: Installing Secondary Server in Server Group

Hello, I am in the same predicament as you are now. I'm setting up a server group with a shared DB. Everything is working well, but I'm a little bit lost on what to do with the other applications. Like for example, when I tried to install approval, installer detected that there's already the

Re: Installing Secondary Server in Server Group

are on UNIX just copy the files over and you should be good. I'm not quite sure about Windows, but I think I remember coming across a whitepaper for this exact same thing. Sorry but I do not have it with me right now. Joe From: tina flores csoukn...@columnit.com

Re: Installing Secondary Server in Server Group

Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, April 07, 2009 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Secondary Server in Server Group Hi Joe, I'm doing the install in Windows environment. The ARS 7.1 Configuring Guide

ARS 7.1 SQL 2005 Server install error

I'm installing ARS 7.1 (Server) on SQL 2005 on Windows Environment. Installation is completed with error: Unable to start the AR System service. The AR System Server could not be started. You can start it manually using the Services in the Control Panel. Checking the DB logs, it says:

Flashboard License Clarification

Hi All, Can anyone clarify the use of the five free flashboard that comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it says: “If you try to view more than five flashboards with an unlicensed BMC Remedy Flashboards product, you will receive an error message to let you

Re: ARERR 9200 when attempting to access a flashboard

I'm faced with exactly the same issue with ARERR 9200 showing when trying to access/view a flashboard. Has anyone found a resolution to this error? David, if you find a fix to this issue, can you share this to the group? Thanks in advance. Tina David Seidman-3 wrote: Hi Listers, BMC

Re: ITSM install: ASI import fails

Hello Raido, This you resolved this issue? I am installing IM 7.0.02 and I encountered an error with the asi_deplapp.def. It failed to import this particular definition files and here's the details from the log file: [Tue Nov 04 12:26:09.478] ImportFileNode- AR Status (14 items) [ERROR][Tue Nov

Notification URL Link

Hi, How do you go to a specific request in RequestAPDetailSignature Form via Midtier URL link? When I go the specific RequestAPDetailSignature #, I have this URL: http://localhost:8080/arsys/forms/base70/SRM%3ARequestApDetailSignature/Default+Admin+View/?cacheid=dec0463a I would like to be able

Re: Failed to process request error when viewing crystal reports via midtier (using BO XI R3)

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Wednesday, April 30, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Failed to process request error when viewing crystal reports via midtier (using BO XI R3) Hello, Has anyone

Failed to process request error when viewing crystal reports via midtier (using BO XI R3)

Hello, Has anyone seen this error before? Failed to process the request!! All the servers with CMS servername, cluster @servername:6400 and kind fileserver are down or disabled com.crystaldecisions.sdk.exception.SDKException$OCAFramework: All the servers with CMS flsservername, cluster

Re: Failed to process request error when viewing crystal reports via midtier (using BO XI R3)

://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Wednesday, April 30, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Failed to process request error when viewing crystal reports via midtier

Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error

list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of tina flores Sent: Thursday, April 24, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server

Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error

701-306-6157 From: Action Request System discussion list(ARSList) on behalf of tina flores Sent: Thu 4/24/2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process

Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error

Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server