In the User Tool, click Tools, Options. Select Tab Behaviours. Then select
the appropriate On New value (Keep previous fields)...
Ben Chernys
www.softwaretoolhouse.com
- --- Original Message --- -
From: Al_Remedy [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Hi all!,
I'm working with ITSM 7, Patch 7.
Do someone know how to leave the values after submitting a Request in
HPD:Helpdesk form. I mean, when I submit a ticket, (default) all the values
return to blank values in order to submit a new Request, but I want to leave
the previous values in modify
Firstly, thanks Ben,
but I've tried that last week, the problem is that when you set this value,
the mode continues being New, not Modify, that means, the application
thinks that you'll submit a new Request with the same values.
Thanks.
Alberto
2008/5/21 Ben Chernys [EMAIL PROTECTED]:
In the
Ahhh so. I mis-read your email.
This is configurable in ITSM 7. I'm off to lunch now. If I do not see another
pointing out where, I will respond on my return...
Cheers
Ben
- --- Original Message --- -
From: Al_Remedy [EMAIL PROTECTED]
To:
Thanks a lot.
I'll be waiting!.
2008/5/21 Ben Chernys [EMAIL PROTECTED]:
Ahhh so. I mis-read your email.
This is configurable in ITSM 7. I'm off to lunch now. If I do not see
another pointing out where, I will respond on my return...
Cheers
Ben
- --- Original Message ---
:[EMAIL PROTECTED] On Behalf Of Al_Remedy
Sent: Wednesday, May 21, 2008 4:09 AM
To: arslist@ARSLIST.ORG
Subject: Improve not clear fields after submitting a Request.
** Hi all!,
I'm working with ITSM 7, Patch 7.
Do someone know how to leave the values after submitting a Request in
HPD:Helpdesk form
Reopen in
Current in the 'After New Save' field.
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Al_Remedy
*Sent:* Wednesday, May 21, 2008 4:09 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Improve not clear fields after submitting a Request
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