Classification: UNCLASSIFIED
Caveats: NONE
Hi all,
I upgraded our ARS 6.3, HPD 5.6, SQL Server 2000 -- ARS 7.1 p5, HPD 5.6, SQL
Server 2000. I've only upgraded the Remedy system baseline and left
everything as is. The upgrade went through successfully, however, I am having
a problem that I
If you are talking about the Assigned to Individual field on the Help
Desk form, this menu is referencing SHR:Assignments, my guess is the
permissions on the Request id (1) of the SHR:Assignments got wacked.
Check the permissions there first, I bet public got removed and is only
referencing
In the admin tool open the User tool and give the Request ID field public
permissions, that should solve your issue.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB
ARNG
Sent: Thursday,
Classification: UNCLASSIFIED
Caveats: NONE
Thanks to those that responded. The way it's set up here, in addition to the
Request ID, I had to open up in the User form the Group List field with
Public permissions in order for the Assignee to see the other Individuals in
a group.
Thien
That's a common problem when upgrading the remedy server...they reinstall
the default forms with default permissions...and it always breaks this type
of functionality.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
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