Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data
Regarding where to put the historical Remedy data... I once took an
organization from Remedy ITSM to newly developed homegrown Remedy application.
Similarly they needed to keep their ITSM Change Requests (Work Info, Audit,
Tasks, etc.) for
ehalf Of Sanford, Claire
Sent: August-15-19 1:21 PM
To: ARSList mailto:arslist@arslist.org> >
Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data
Yes, we moved to another solution. I enjoy learning the new stuff, but I miss
the comfort of what I knew like the back of my hand.
We have people come b
;>
>>
>>
>> Sorry, not a lot of help, but good luck in finding something which suits
>> your particular situation.
>>
>>
>>
>> *Ian*
>>
>> --
>>
>> *Ian Trimnell*, Systems Programmer, Information Technology
>>
maintained) vs building the web services to extract / consume the
records.
From: ARSList On Behalf Of Jason Miller
Sent: Friday, August 16, 2019 9:56 AM
To: ARSList
Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data
Regarding attachments, LJ built a tool for that :)
http://remedylegacy.com
>> Sorry, not a lot of help, but good luck in finding something which suits
>> your particular situation.
>>
>>
>>
>> *Ian*
>>
>> --
>>
>> *Ian Trimnell*, Systems Programmer, Information Technology
>>
>> The Open Universit
>
> *Ian*
>
> --
>
> *Ian Trimnell*, Systems Programmer, Information Technology
>
> The Open University, Milton Keynes, UK
>
> Phone: 01908 653741 web: http://www.open.ac.uk
>
>
>
> *From: *ARSList on behalf of "Sanford,
> Claire"
&g
://www.open.ac.uk<http://www.open.ac.uk/>
From: ARSList on behalf of "Sanford, Claire"
Reply to: ARSList
Date: Thursday, 15 August 2019 at 20:23
To: ARSList
Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data
Yes, we moved to another solution. I enjoy learning the new stuff,
: Thursday, August 15, 2019 2:04 PM
To: ARSList
Subject: [EXTERNAL] Re: Old Remedy 6.3 data
Carina,
If I'm not mistaken, they aren't using Remedy anymore (moved to another
solution)so Remedy for them is just in mothballs wanting/needing as little
time/effort as possible.
On T
ou maybe still migrate/DDM the data
> and put them into archive? I don’t know If they’d be viewable with
> whatever level of ITSM you’re currently running.
>
>
>
> *From:* ARSList *On Behalf Of *LJ LongWing
> *Sent:* Thursday, August 15, 2019 1:36 PM
> *To:* ARSList
> *Sub
/DDM the data and put
them into archive? I don’t know If they’d be viewable with whatever level of
ITSM you’re currently running.
From: ARSList On Behalf Of LJ LongWing
Sent: Thursday, August 15, 2019 1:36 PM
To: ARSList
Subject: Re: Old Remedy 6.3 data
Your option I think is to simply stop
Your option I think is to simply stop using Remedy at that point and just
access the data at the DB levelif you want to use the Remedy
Application, you need the Remedy application though.
On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:
> Hey Old F
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