RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Ken Pritchard via ARSList
Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data Regarding where to put the historical Remedy data... I once took an organization from Remedy ITSM to newly developed homegrown Remedy application. Similarly they needed to keep their ITSM Change Requests (Work Info, Audit, Tasks, etc

RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Ben Chernys
Of Sanford, Claire Sent: August-15-19 1:21 PM To: ARSList mailto:arslist@arslist.org> > Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data Yes, we moved to another solution. I enjoy learning the new stuff, but I miss the comfort of what I knew like the back of my hand. We have people come bac

Re: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Jason Miller
gt;> Sorry, not a lot of help, but good luck in finding something which suits >> your particular situation. >> >> >> >> *Ian* >> >> -- >> >> *Ian Trimnell*, Systems Programmer, Information Technology >> >> The Open Unive

RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Ken Pritchard via ARSList
maintained) vs building the web services to extract / consume the records. From: ARSList On Behalf Of Jason Miller Sent: Friday, August 16, 2019 9:56 AM To: ARSList Subject: Re: [EXTERNAL] Re: Old Remedy 6.3 data Regarding attachments, LJ built a tool for that :) http://remedylegacy.com

Re: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Jason Miller
not a lot of help, but good luck in finding something which suits >> your particular situation. >> >> >> >> *Ian* >> >> -- >> >> *Ian Trimnell*, Systems Programmer, Information Technology >> >> The Open University, Milton K

Re: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Kelly Logan
> > -- > > *Ian Trimnell*, Systems Programmer, Information Technology > > The Open University, Milton Keynes, UK > > Phone: 01908 653741 web: http://www.open.ac.uk > > > > *From: *ARSList on behalf of "Sanford, > Claire" > *Reply to: *

Re: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-15 Thread Ian.Trimnell
://www.open.ac.uk<http://www.open.ac.uk/> From: ARSList on behalf of "Sanford, Claire" Reply to: ARSList Date: Thursday, 15 August 2019 at 20:23 To: ARSList Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data Yes, we moved to another solution. I enjoy learning the new s

RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-15 Thread Sanford, Claire
: Thursday, August 15, 2019 2:04 PM To: ARSList Subject: [EXTERNAL] Re: Old Remedy 6.3 data Carina, If I'm not mistaken, they aren't using Remedy anymore (moved to another solution)so Remedy for them is just in mothballs wanting/needing as little time/effort as possible. On Thu, Aug 15

Re: Old Remedy 6.3 data

2019-08-15 Thread LJ LongWing
ybe still migrate/DDM the data > and put them into archive? I don’t know If they’d be viewable with > whatever level of ITSM you’re currently running. > > > > *From:* ARSList *On Behalf Of *LJ LongWing > *Sent:* Thursday, August 15, 2019 1:36 PM > *To:* ARSList > *Subject:* Re:

RE: Old Remedy 6.3 data

2019-08-15 Thread Burns, Carina
/DDM the data and put them into archive? I don’t know If they’d be viewable with whatever level of ITSM you’re currently running. From: ARSList On Behalf Of LJ LongWing Sent: Thursday, August 15, 2019 1:36 PM To: ARSList Subject: Re: Old Remedy 6.3 data Your option I think is to simply stop

Re: Old Remedy 6.3 data

2019-08-15 Thread LJ LongWing
Your option I think is to simply stop using Remedy at that point and just access the data at the DB levelif you want to use the Remedy Application, you need the Remedy application though. On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > Hey Old

Old Remedy 6.3 data

2019-08-15 Thread Sanford, Claire
Hey Old Friends! We have an old Remedy server that is strictly an archive. We have people ask for ticket info a few times a year or so. We have been told that we have to upgrade the server. Since the old server is 32bit and the new one is 64bit, they are telling me I have to reinstall the