Good afternoon, I have a server still using Asterisk 1.4.44, it has not
been done migrating to a more updated.
My problem is in AgentCallBackLogin. When many people (more than 100) try
to run it at the same time, the application simply hangs or is extremely
slow. It takes anywhere from four
Good morning ...
I'm using Asterisk 1.4.40 AgentCallbackLogin in a Call
Center. What is happening isthat when the Call Center has more than
15 simultaneous calls the login application isextremely slow to fall
into the low priority, ie, the agent can log in, but takes about 1minute
to drop in
With the 1.4 series I see that AgentCallbackLogin is deprecated and that
to get the functionality it is suggested that it be implemented via
dialplan.
I've read through and followed the examples near as I can tell. Agent
login/logout works fine with the agents being added to their respective
oumar ndiaye wrote:
Thanks all for your responses.
I am not sure I know every thing AgentCallBackLogin is capable. I
don't know either if I have to have all the functions offered by
AgentCallBackLogin. All I need is a way to allow call takers to login
and before they can take calls. How
Anthony Francis wrote:
oumar ndiaye wrote:
Thanks all for your responses.
I am not sure I know every thing AgentCallBackLogin is capable. I
don't know either if I have to have all the functions offered by
AgentCallBackLogin. All I need is a way to allow call takers to login
and
Anthony Francis wrote:
Anthony Francis wrote:
oumar ndiaye wrote:
Thanks all for your responses.
I am not sure I know every thing AgentCallBackLogin is capable. I
don't know either if I have to have all the functions offered by
AgentCallBackLogin. All I need is a way to
Hi,
My queue used to work fine until I upgraded to 1.6. I am getting the
message:
No application 'AgentCallBackLogin' for extension (default, 31001, 1)
After some rearch I learnt that AgentCallBackLogin is removed in 1.6.
Any one has a configuration that works in place of AgentCallBackLogin in
Check out this alternative:
http://hostseries.com/agentcallbacklogin-alternative/
Regards,
Robert Broyles
oumar ndiaye wrote:
Hi,
My queue used to work fine until I upgraded to 1.6. I am getting the
message:
No application 'AgentCallBackLogin' for extension (default, 31001, 1)
After
The deprecation of Agent Callback login was announced in 1.4.
Robert Broyles wrote:
Check out this alternative:
http://hostseries.com/agentcallbacklogin-alternative/
Regards,
Robert Broyles
oumar ndiaye wrote:
Hi,
My queue used to work fine until I upgraded to 1.6. I am getting
3:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] AgentCallBackLogin no longer works after
installing asterisk 1.6
The deprecation of Agent Callback login was announced in 1.4.
Robert Broyles wrote:
Check out this alternative:
http
Danny Nicholas schrieb:
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AgentCallbackL
ogin
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin
Philipp Kempgen
--
AMOOCON 2009, May 4-5, Rostock / Germany - http://www.amoocon.de
Asterisk:
Robert Broyles wrote:
Check out this alternative:
http://hostseries.com/agentcallbacklogin-alternative/
Regards,
Robert Broyles
I like what he came up ,with however it doesn't replace the agent
callback login systems use of being able to make an agent press a key to
accept a call,
Why don't you use followme if you want to do that?
In fact, you can have followme, plus the local agents as mentioned in
the previous alternative that I mentioned.
--
Regards,
Robert Broyles
Anthony Francis wrote:
Robert Broyles wrote:
Check out this alternative:
Anthony Francis schrieb:
Robert Broyles wrote:
Check out this alternative:
http://hostseries.com/agentcallbacklogin-alternative/
---cut---
[agents]
exten = 1050,1,Set(AGENT_SIP=${DB(agent_sip/1050)})
exten = 1050,n,Dial(SIP/${AGENT_SIP})
---cut---
I like what he came up ,with however it
Philipp Kempgen schrieb:
Anthony Francis schrieb:
Robert Broyles wrote:
Check out this alternative:
http://hostseries.com/agentcallbacklogin-alternative/
---cut---
[agents]
exten = 1050,1,Set(AGENT_SIP=${DB(agent_sip/1050)})
exten = 1050,n,Dial(SIP/${AGENT_SIP})
---cut---
I like what
Hmm, this is all very interesting.
Looks like using a Macro and the 'M' Dial() option is the way to go for
now if you need the answer confirmation.
http://www.voip-info.org/wiki-Asterisk+cmd+Dial
Look at example #2, and adapt it for your needs.
--
Regards,
Robert Broyles
Philipp Kempgen
...except that Macros are now deprecated and will most likely be removed
in 1.8.
Robert Broyles wrote:
Hmm, this is all very interesting.
Looks like using a Macro and the 'M' Dial() option is the way to go for
now if you need the answer confirmation.
Rob Hillis schrieb:
...except that Macros are now deprecated and will most likely be removed
in 1.8.
Robert Broyles wrote:
Looks like using a Macro and the 'M' Dial() option is the way to go for
now if you need the answer confirmation.
Use U() and Gosubs then!
Philipp Kempgen
--
Thanks all for your responses.
I am not sure I know every thing AgentCallBackLogin is capable. I don't know
either if I have to have all the functions offered by AgentCallBackLogin.
All I need is a way to allow call takers to login and before they can take
calls. How is this done today in 1.6.
You guys... grr...
I'm still on 1.4 svn ... not ready to even think about 1.6 OR 1.8(when
it's released) for production right now. :-)
--
Regards,
Robert Broyles
Rob Hillis wrote:
...except that Macros are now deprecated and will most likely be removed
in 1.8.
Robert Broyles wrote:
Hmm,
Just out of curiosity, where do you get this AddQueueMember syntax from?
Here:
http://www.digium.com/elqNow/elqRedir.htm?ref=http://downloads.oreilly.com/books/9780596510480.pdf
page: 367
___
-- Bandwidth and Colocation Provided by
Just out of curiosity, where do you get this AddQueueMember syntax
from?
Here:
http://www.digium.com/elqNow/elqRedir.htm?ref=http://downloads.oreilly.c
om
/books/9780596510480.pdf
page: 367
Oh so the VOIP Wiki is out of date!
Now, where should we go to for reliable Asterisk info then?
On Wed, Sep 3, 2008 at 11:09 AM, Lee, John (Sydney)
[EMAIL PROTECTED] wrote:
Just out of curiosity, where do you get this AddQueueMember syntax
from?
Here:
http://www.digium.com/elqNow/elqRedir.htm?ref=http://downloads.oreilly.c
om
/books/9780596510480.pdf
page: 367
Oh so the VOIP Wiki
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten = _1XX,1,Dial(Agent/${EXTEN:1})
call to 113 and asterisk should call to Agent =
On Tue, Sep 2, 2008 at 6:07 PM, Krzysztof Zimnicki [EMAIL PROTECTED] wrote:
Hi
i have problem with AddQueueMember logic.
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
and now i want to call to this Agent:
exten =
I need login Agent(Member) in asterisk.
use this option:
for example:
AddQueueMember(queuetest,SIP/ekiga,10,,Agent/13)
Just out of curiosity, where do you get this AddQueueMember syntax from?
http://www.voip-info.org/wiki/view/Asterisk+cmd+AddQueueMember
Description:
-users] AgentCallBackLogin vs AddQueueMember
Alan Ferrency wrote:
However, this is not what we need. This adds a phone channel to the
queue, and does not track which person is using that phone. This means
that all queue activity is associated with a SIP channel in the logs,
which
[EMAIL PROTECTED]
To: Alan Ferrency [EMAIL PROTECTED]
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Wednesday, April 11, 2007 11:45 PM
Subject: Re: [asterisk-users] AgentCallBackLogin vs AddQueueMember
Alan Ferrency wrote:
However
Message -
From: Kevin P. Fleming [EMAIL PROTECTED]
To: Alan Ferrency [EMAIL PROTECTED]
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Wednesday, April 11, 2007 11:45 PM
Subject: Re: [asterisk-users] AgentCallBackLogin vs AddQueueMember
Alan
I installed Asterisk 1.4.4. yesterday and was not able to make the queue work,
It does not allow me the AgentCallbackLogin.
It just does not confirm that the agent has logged in, it ask for the password
once you provide the password, it directly hangs up. I i check on the CLI it
shows that no
On Wed, 11 Apr 2007, Kevin P. Fleming wrote:
Alan Ferrency wrote:
This means that all queue activity is associated with a SIP channel
in the logs, which is not acceptable.
This is why we added the 'membername' argument to the
AddQueueMember application, so that queue logs can reflect a
I apologize for not responding sooner, I obviously don't read this
mailing list regularly.
Alan Ferrency wrote:
In our investigation of the AddQueueMember vs.
AgentCallbackLogin situation, the major loss with using the
published AddQueueMember replacement is that it assumes each agent
Alan Ferrency wrote:
However, this is not what we need. This adds a phone channel to the
queue, and does not track which person is using that phone. This means
that all queue activity is associated with a SIP channel in the logs,
which is not acceptable.
Right. This is why we added the
Hi List!
Im using (or trying to) use AgentCallBackLogin() to have * find roaming
users, here is a diagram.
Server A (Hq)
Server B(Branch Site) Server C (Branch Site)
All my que users are on Server A, I have Server B/C dial a extension to call
Alan Ferrency wrote:
In our investigation of the AddQueueMember vs.
AgentCallbackLogin situation, the major loss with using the
published AddQueueMember replacement is that it assumes each agent
is always using the same phone.
This is not true; it is certainly possible to call
Hello,
In our investigation of the AddQueueMember vs.
AgentCallbackLogin situation, the major loss with using the
published AddQueueMember replacement is that it assumes each agent
is always using the same phone.
We were not implementing agents this way at all. In fact the _only_
thing we really
On 2/13/07, gc [EMAIL PROTECTED] wrote:
I am developing an ACD front end using Asterisk 1.2.14. I heard that
AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace
AgentCallBackLogin? I mean to login an agent in multiple
So you have to hard code each queue name in the dialplan for an agent to login.
What about hundreds of agents login 30-40 different queues? If this is the
only way to do it, I will not use AddQueueMember at all. I do not know the
reason for deprecating AgentCallBackLogin. But I do think
- Original Message -
From: James FitzGibbon
To: Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Wednesday, February 14, 2007 10:34 AM
Subject: Re: [asterisk-users] AgentCallBackLogin vs AddQueueMember
On 2/13/07, gc [EMAIL PROTECTED] wrote:
I am
So you have to hard code the each queue name in the dialplan for an agent to
login. What about hundreds of agents login 30-40 different queues? If this is
the only way to do it, I will not use AddQueueMember at all. I do not know
the reason for deprecating AgentCallBackLogin. But I do think
On 2/14/07, gc [EMAIL PROTECTED] wrote:
So you have to hard code each queue name in the dialplan for an agent to
login. What about hundreds of agents login 30-40 different queues? If this
is the only way to do it, I will not use AddQueueMember at all. I do not
know the reason for deprecating
I am developing an ACD front end using Asterisk 1.2.14. I heard that
AgentCallBackLogin will be deprecated in future version of *.
Is this true? If it is, how can I use AddQueueMember to replace
AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have
multiple queues and
Hello all,
I've seen that the application AgentCallbackLogin()has been set to deprecated
in version 1.4. So I've done some tests based on the tutorial
queues-with-callback-members.txt coming with version 1.4.
What's not clear for me is what is happening to agents.conf, it seems that it's
no
On Wed, 20 Dec 2006 14:39:42 +0100
Markus Bönke [EMAIL PROTECTED] wrote:
Hello all,
The other thing is, that show agents
doesn't show me which agents are logged in and if I use show queue
I can see local channels attached to a queue but no agents. For my
point of view there is some
: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
Hello all,
I've seen that the application AgentCallbackLogin()has been
set to deprecated in version 1.4. So I've done some tests
based on the tutorial queues-with-callback-members.txt
coming with version 1.4.
What's
-Original Message-
From: Gavin Hamill [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 20, 2006 7:10 AM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
On Wed, 20 Dec 2006 14:39:42 +0100
Markus Bönke [EMAIL PROTECTED
I have been speaking privately to a number of CC integrators and resellers
about the AgentCallbackLogin() deprecation issue, and I'd dare say nobody
is enthusiastic about it. With all its problems, AgentCallBackLogin is the
workhorse of most of today's Asterisk CCs, and my impression is
. This decision has taken Asterisk out of the realm of
providing reasonable call center solutions. VIVA ZAPATA!!! Let's start
a revolution!
Message: 24
Date: Wed, 20 Dec 2006 22:22:26 +0100
From: Lenz [EMAIL PROTECTED]
Subject: Re: [asterisk-users] AgentCallbackLogin() deprecated in 1.4
To: Asterisk
I would not say that * has been taken out of the realm of reasonable CC
solutions, luckily there are still a lot of ways to configure * to meet
the most diverse needs, but it's surely a fact that a very convenient and
used approach being deprecated will be an annoyance for CC designers and
Sooo what replaces it? Convoluted dialplans? AEL stuff? Agentcallbacklogin was
simple and easy. Hardly anything in Asterisk is simple or easy. Maybe that's
why it was removed. :)
On Wednesday 20 December 2006 2:21 pm, Lenz wrote:
I would not say that * has been taken out of the realm of
You can use Local channels, plus some custom queue_log logging, unless you
want fancy agent/extension association; in that case you'll have to have
your fun with the dialplan :)
l.
On Wed, 20 Dec 2006 23:51:31 +0100, Carla Schroder [EMAIL PROTECTED]
wrote:
Sooo what replaces it?
Ick. Don't WANT to do all that. no. Anyway, according to this it should
still work in 1.4:
http://www.mail-archive.com/asterisk-users%40lists.digium.com/msg166873.html
Yes, AgentCallbackLogin is deprecated, but it will not be removed until after
1.4.
On Wednesday 20 December 2006 3:25 pm,
Maybe if we make enough noise it can be replaced with something better,
rather than just thrown away.
Agentcallabacklogin is great - easy to setup, and provides some useful
functionality.
PaulH
On Wed, 2006-12-20 at 19:09 -0800, Carla Schroder wrote:
Ick. Don't WANT to do all that. no.
On Tue, 28 Nov 2006 17:57:04 -0600
Octavio Ruiz (Ta^3) [EMAIL PROTECTED] wrote:
Is there an isolated example somewhere of how to use existing
dialplan logic and dynamic queue membership to simulate the current
behaviour?
On Tue, 28 Nov 2006 17:57:04 -0600
Octavio Ruiz (Ta^3) [EMAIL PROTECTED] wrote:
Why? Seems that reinventing the well was the agentcallbacklogin
implementation, when it could be happend in dialplan logic.
Hm, now that I have examined this in more depth, I still seem to be
missing one vital
Yes, AgentCallbackLogin is deprecated, but it will not be removed until after
1.4.
- Original Message -
From: Miguel Paolino [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Sent: Monday, November 27, 2006 7:19:44 AM GMT-0600 US/Central
Subject: [asterisk-users
On Tue, 28 Nov 2006 10:27:27 -0600 (CST)
Jason Parker [EMAIL PROTECTED] wrote:
Yes, AgentCallbackLogin is deprecated, but it will not be removed
until after 1.4.
Is there an isolated example somewhere of how to use existing dialplan
logic and dynamic queue membership to simulate the current
Yes, AgentCallbackLogin is deprecated, but it will not be removed
until after 1.4.
Is there an isolated example somewhere of how to use existing dialplan
logic and dynamic queue membership to simulate the current behaviour?
I would like to know if AgentCallbackLogin will be discontinued anytime
shortly in Asterisk 1.4.x . I've read a page in voip-info that said so [1],
but it was not an official announcement. I have to be sure, because I'm in
the process of setting up a medium-to-big callcenter with Asterisk and
hi,I try The asterisk1.4 beta2, it said Callback mode (AgentCallbackLogin) is now deprecated, and let us use dialplan logic.I checked the docs/queues-with-callback-members.txt
file, this example is complex, i can't understand it.I want use dialplan logic for AgentCallbackLogin only. Anybody have
Hi All
The option cdrupdate=yes is supposed to update the CDR records to
reflect the agent that is logged in and not the static extension that is
making / receiving calls. This is not working at the moment? Incoming
calls get updated in the CDR correctly, however outgoing calls from the
Can someone tell me why this is not valid...
[start]
exten = 1000,1,Answer
exten = 1000,2,Wait,1
exten = 1000,3,AgentcallbackLogin(1000||[EMAIL PROTECTED])
exten = 2000,1,Macro(DialProxy,115551212)
exten = 3000,1,Queue(testq45)
while this is:
[start]
exten = 1000,1,Answer
exten =
Hi all,
I´m begginner with asterisk and i need to setup one Support Call Center.
First of all,
I want to authenticate my users in call center with AgentCallBackLogin
or something similar and the tranfer the Logged Agent to main queue.
I play with some setups from
this asks only for a password
exten = 123,1,AgentCallbackLogin(${CALLERIDNUM},${EXTEN})
hope it helps...
Guido
-Ursprüngliche Nachricht-
Von: Gleidson Antonio Henriques [mailto:[EMAIL PROTECTED]
Gesendet: Samstag, 8. April 2006 18:38
An: Asterisk-Digium
Betreff: [asterisk-users
Hello :-)
I just read, that the agentcallbacklogin will be marked as depreciated in
v1.4 and we should use dynamic members.
What do you think of this?
Is it possible to use the dynamic members instead with all the features?
1. Maybe somebody can give me a hint, how to set up the following with
You need to create
another callbacklogin extension using # as the extension to log into. Logging
into extension # logs the agent id out.
Jordan Novak
Communications Technician
___
--Bandwidth and Colocation provided by Easynews.com --
Is there a way to have AgentCallbackLogin make an announcement before
requiring the callee to press #?
I can not find anything in the documentation or other sites (voip-
info etc). And at the moment the way i have it setup
AgentCallbackLogin calls the agent and waits till # is pressed, it
-users@lists.digium.com
Subject: [Asterisk-Users] AgentCallbackLogin pre-# announcement?
Is there a way to have AgentCallbackLogin make an announcement before
requiring the callee to press #?
I can not find anything in the documentation or other sites (voip-
info etc). And at the moment the way i
Hi,
On of my agents made a mistake while logging in to
the Queue system, and entered another agent's extension.
Asterisk allowed that, and the first agent was then
able to receive two calls from the queue, on that was actually for him, and the
other one that was on behalf of the agent that
On 12/22/05, Dov Bigio [EMAIL PROTECTED] wrote:
Hi,
On of my agents made a mistake while logging in to the Queue system, and
entered another agent's extension.
Asterisk allowed that, and the first agent was then able to receive two
calls from the queue, on that was actually for him, and the
Hi,
I have a small callcenter with 3 agents who login using
AgentCallbackLogin. They normally receive calls, but needs to call
outside also. When they call outside, though they are busy the show
agents shows them as available, and calls gets routed to them. How can
I make them busy when they
Hi,
I have a small callcenter with 3 agents who login using
AgentCallbackLogin. They normally receive calls, but needs to call
outside also. When they call outside, though they are busy the show
agents shows them as available, and calls gets routed to them. How
can
I make them busy when
For your outbound calling problem, if you're operating with CVS-HEAD you can PauseQueueMember and then UnpauseQueueMember as part of the dial-plan for your outbound calls for those agents.
On 9/17/05, Rajkumar S [EMAIL PROTECTED] wrote:
Hi,I have a small callcenter with 3 agents who login
BJ Weschke wrote:
For your outbound calling problem, if you're operating with CVS-HEAD
you can PauseQueueMember and then UnpauseQueueMember as part of the
dial-plan for your outbound calls for those agents.
Thanks, I think this will do the trick. For short breaks, I can wrap
this around an
There is a variable that is set, but it has issues and a complete fix
was put in CVS HEAD. See http://bugs.digium.com/view.php?id=4616
If you don't kick people for not answering you should be fine by using
the variable
KRTorio wrote: ${AGENTBYCALLERID_${CALLERID}} . Keep in mind that if
I'm using ver. 1.0.7
here are a couple of lines from my extensions.conf file:
exten = x,1,AgentCallbackLogin(${CALLERIDNUM}|[EMAIL PROTECTED])
exten = x,2,Hangup
I'm looking for a way to capture the Agent ID after login, to keep
track which agent
is associated in a certain call.
Hi
Finally decided on an ugly workaround for my logout with password problem -
storing the agent
passwords as variables.
If anyone has any better ideas or suggestions please let me know...
--
in this setup agent number is 2000, agents are 2XXX and SIP phones are 1XXX
main bits of
Thanks for the info alan unfortunately I am trying to
logout an agent that has a password. Example did give
me ideas on how to do some other stuff though.
I agree completely it is kind of silly to require a
password to logout.
Anyone know if:
there is a way to execute something like the below
Anyone know if
- it is possible to limit 1 agent per extension where
the last agent to log in overrides any previous agents
or
- a Command/application to clear all agents logged in
on extension
Does this look like it would require a custom mod to
do it?
J
-Commercial Discussion
Subject: RE: [Asterisk-Users] AgentCallbackLogin
Can it be a problem with AgentCallbackLogin?
-- Executing AgentCallbackLogin(Zap/4-1,
1010|[EMAIL PROTECTED]) in new stack
-- Setting global variable 'AGENTBYCALLERID_XX' to '1010'
-- Playing 'agent-loginok
Hi,
Does anybody know if it is possible to DO NOT let AgentCallbackLogin
hangup at the end of Agent logged in, Goodbay, but to go on with the
next exten in the dialplan?
Gr. Steven
___
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
:12
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] AgentCallbackLogin
Hi,
Does anybody know if it is possible to DO NOT let AgentCallbackLogin
hangup at the end of Agent logged in, Goodbay, but to go on with the
next exten in the dialplan?
Gr. Steven
Can it be a problem with AgentCallbackLogin?
-- Executing AgentCallbackLogin(Zap/4-1, 1010|[EMAIL PROTECTED])
in new stack
-- Setting global variable 'AGENTBYCALLERID_XX' to '1010'
-- Playing 'agent-loginok' (language 'en')
-- Callback Agent '1010' logged in on
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Bockman
Sent: zaterdag 4 juni 2005 18:55
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] AgentCallbackLogin
Can it be a problem with AgentCallbackLogin?
-- Executing
We're using CVS-HEAD-04/21/05-11:34:04 and seem to be having problems with
Remote Agents receiving calls. When someone's in the queue, they get
dialed, but the AckCall '#' isn't being accepted and the call is simply
stuck in the queue while the remote agents are constantly dialed until
someone
W licie z pi, 12-11-2004, godz. 23:55, Shawn Dillon pisze:
I have the AgentCallBackLogin working well when the support technician
logs into the queue manually. If there a way to get certain extensions
to automatically log into the queue? That way I do not have to worry
about help desk staff
I have the AgentCallBackLogin working well when the support technician logs into the queue manually. If there a way to get certain extensions to automatically log into the queue? That way I do not have to worry about help desk staff forgetting to log into the support queue and never
In queues.conf, try:
member = Local/extension@extension-context
So, for instance, something like:
member = Local/[EMAIL PROTECTED]
Cheers,
Chad
On Nov 15, 2004, at 7:59 AM, Shawn Dillon wrote:
I have the AgentCallBackLogin working well when the support
technician
logs into the queue manually.
Hello,
I have come across some weird behaviour in the queue_log file when using
AgentCallBackLogin, things like:
1100214870|1100214864.141|NONE|Agent/101|AGENTCALLBACKLOGIN|[EMAIL PROTECTED]
...
1100215527|1100215501.194|NONE|Agent/101|AGENTCALLBACKLOGOFF|[EMAIL
PROTECTED]|657|Autologoff
...
I have the AgentCallBackLogin working well when the support
technician logs into the queue manually. If there a way to get certain
extensions to automatically log into the queue? That way I do not have to worry
about help desk staff forgetting to log into the support queue and never
I posted this last night but I am going to reword it. I currently use
AgentcallBacklogin to call my cell phone. This used to work and im
unsure of when it stopped working.
What happens is when the call goes to my cell phone this is what I
see at the console:
-- IAX2/txlink/7 answered
Hi,
Were looking at options for logging agents into the system
programmatically via Perl/PHP and I was wondering if anyone else is doing
this and if so, how. We're using AgentCallbackLogin now but would like to
set up a web interface instead. I've been looking at Asterisk::Manager
and didn't
Hi,
Were looking at options for logging agents into the system programmatically
via Perl/PHP and I was wondering if anyone else is doing this and if so,
how. We're using AgentCallbackLogin now but would like to set up a web
interface instead. I've been looking at Asterisk::Manager and didn't
Hi,
I have setup agent 1000 in agents.conf, and the queue cytelcs in
queues.conf, and my extensions.conf file looks like
exten = 28,1,AgentCallbackLogin
exten = 9665,1,AddQueueMember(cytelcs|SIP/2815691212)
exten = 9665,2,Playback(agent-loginok)
exten = 9665,3,Hangup
I am able to log into the
[mailto:[EMAIL PROTECTED]
Sent: 22 June 2004 18:54
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] AgentCallbackLogin - invalid extension
Hi,
I have setup agent 1000 in agents.conf, and the queue cytelcs in
queues.conf, and my extensions.conf file looks like
exten = 28,1,AgentCallbackLogin
exten
Message-
From: Harold Workman [mailto:[EMAIL PROTECTED]
Sent: 22 June 2004 18:54
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] AgentCallbackLogin - invalid extension
Hi,
I have setup agent 1000 in agents.conf, and the queue cytelcs in
queues.conf, and my extensions.conf file looks like
I've been working on setting up a few queues and agents for use in our
upcoming call center. Agents can log in and customers can call in and be
routed properly, but I've run into one strange issue. When an agent
dials 98 to login the agent-incorrect file is played, then the agent
can login as
I could use a little assistance.. I am sure I am doing something
stupid. The problem I am having is when the call comes in and runs
the context [411]. The call is generated, but never makes the call. It
rings back the user who is making the call. It works fine if I dial
context [411] from
:[EMAIL PROTECTED] On Behalf Of AstGrp
Posted At: Monday, March 15, 2004 3:27 PM
Posted To: Asterisk User Group
Conversation: AgentCallBackLogin ??
Subject: [Asterisk-Users] AgentCallBackLogin ??
I could use a little assistance.. I am sure I am doing something
stupid. The problem I am having
Dear Forum,
I'm using the AgentCallbackLogin function to log my
agents onto multiple call queues.
exten =
3001,1, AgenCallbackLogin(1001,@sip). This works very well.
I can not work out how to log them back out? On of the forum
members was kind enough to point me into the
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