Hello Gregory,
I wouldn't say this is a typical scenario for using a ringall queue,
especially if the agent set gets larger and larger. On the other side, a
ringgroup won't solve the issue of ringing all those phones at once. What
I would be looking into, considered the motivation of your agents,
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack
gmals...@coastalacq.comwrote:
Here's the scenario~
150 agents, all are commission based sales reps. 99% of the calls are
answered within the first ring. the rest are answered between the second
and third ring. Never in my 4 months with the
Asterisk version 1.8.20.1
Already checked the switches, no noteworthy port issues. no vlans used
or layer 3 switching.
On 03/28/2013 03:18 PM, Carlos Alvarez wrote:
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack
gmals...@coastalacq.com mailto:gmals...@coastalacq.com wrote:
On Thu, 28 Mar 2013 14:55:45 -0500
Gregory Malsack gmals...@coastalacq.com wrote:
History ~
I recently took a position with a call center. At the time they had
about 50 agents in a call queue. The queue was setup to ringall.
The agents use Eyebeam softphones. Everything is local lan, no
Hii,
If you like to use ringall strategy only, then better use different
ringgroup to fulfill your purpose.
However, as a callcenter aspect, you should think of roundrobin or
leastrecent strategy. It will solve your purpose also and give a better
performance too by resources i.e. hardware and
There's actually a document included with the source code which will
take you through setting up an agent callback system. You can find it
in 'doc/queues-with-callback-members.txt'.
The 'AgentCallBackLogin' application has some issues, and since you can
do the same thing with your dialplan,
Lee, John (Sydney) wrote:
I am trying to build a simple queue with several agents using
AgentCallBackLogin.
From what I read on the Internet and tried briefly, it seems to suggest that
I should be coding my own queue system for AgentCallBackLogin using AEL2
instead of using the
