Any update on this? I'm considering buying a used Transporter but am not
willing to do so if there is no future avenue for service/repair.
rbz5416's Profile: http://forums.slimdevices.com/member.php?userid=12089
View this
rbz5416 wrote:
Any update on this? I'm considering buying a used Transporter but am not
willing to do so if there is no future avenue for service/repair.
everything I've read in recent years indicates that there is no avenue
for repair of a transporter. Certainly not via Logitech. One would
garym wrote:
everything I've read in recent years indicates that there is no avenue
for repair of a transporter.Me too, which is what has always put me off in
the past. But it's an
itch I've always wanted to scratch. Plus it would be really nice to have
a streamer on my hifi rack that looks
rbz5416 wrote:
Me too, which is what has always put me off in the past. But it's an
itch I've always wanted to scratch. Plus it would be really nice to have
a streamer on my hifi rack that looks at least vaguely like a piece of
hifi not a kid's toy TV. ;)
a Transporter is the type of
garym wrote:
a Transporter is the type of equipment that will either break right away
or probably last decades. At the right price, I wouldn't hesitate to buy
one. Repair is probably not going to be an issue because there is very
little to break.Fair point borne out by all my other
Disappointing to read about Logitech's refusal to assist, and I do hope
you're able to force them into resolving the issue Rob, because the TP's
a nice piece of kit and a very pricy (overpriced by today's standards)
one at that.
But really guys, you carry on as if the TP is the last word in
Disappointing to read about Logitech's refusal to assist, and I do hope
youre able to force them into resolving the issue Rob, because the TP's
a nice piece of kit and a very pricy (overpriced by today's standards)
one at that.
But really guys, you carry on as if the TP is the last word in audio
Very poor, I suppose that level of 'service' is OK when you're churning
out mice and and keyboards.
At least with the real hi-fi suppliers like Linn, McIntosh, Naim etc.
you're not left high and dry.
amcluesent's Profile:
amcluesent wrote:
Very poor, I suppose that level of 'service' is OK when you're churning
out mice and and keyboards.
At least with the real hi-fi suppliers like Linn, McIntosh, Naim etc.
you're not left high and dry.
And another reason why Logitech will not be selling anything remotely
Keep bugging them Rob! As a (currently happy) TP owner I wish I could
help more than encouraging you here :)
bhaagensen's Profile: http://forums.slimdevices.com/member.php?userid=7418
View this thread:
Rob Stone wrote:
Thanks to everyone for their thoughtful replies. As I have come to
understand it, under California State Law, Logitech is required to
provide service (for a fee) for a discontinued product for five years.
Now, the Transporter is not discontinued, so Logitech is in clear
I just spoke with Logitech USA. I asked to speak to the supervisor.
Here is his answer. We no longer support the Transporter after the
warranty expires. I informed him of Logitech's legal responsibility to
provide service/repair for a fee five year after discontinuation of a
product. I
Rob Stone wrote:
I just spoke with Logitech USA. I asked to speak to the supervisor.
Here is his answer. We no longer support the Transporter after the
warranty expires. I informed him of Logitech's legal responsibility to
provide service/repair for a fee five year after discontinuation
Rob Stone wrote:
I just spoke with Logitech USA. I asked to speak to the supervisor.
Here is his answer. We no longer support the Transporter after the
warranty expires. I informed him of Logitech's legal responsibility to
provide service/repair for a fee five year after discontinuation
I think the problem with Logitech (as with a lot of companies these
days) is that they don't do repairs anymore, they don't even have
employees with the skills for performing repairs. If an item shows a
defect in the warranty period it is easier for them to just replace it.
If you want a repair I
Rob Stone wrote:
I am very sorry we no longer support the Transporter. So, there you
have it, if you buy a Transporter SE, once it goes out of warranty you
are out of luck, it appears.
Yes but, yes but, yes but
Logitech are still selling the TP SE in the US. Therefore there must be
TP
Rob Stone wrote:
Sadly this is true. I requested to speak to a supervisor (denied), then
engineering (denied). I am very sorry we no longer support the
Transporter. So, there you have it, if you buy a Transporter SE, once
it goes out of warranty you are out of luck, it appears. Just to
paulster wrote:
Complain to the BBB. They'll forward your complaint to Logitech within
2 days, who then have 14 days to respond in writing.
You're not asking for a repair under warranty, i.e. free of charge, but
it's reasonable to expect a manufacturer to be able to repair a product
that
bhaagensen wrote:
If this is really true, Logitech deserves a huge slap! The Transporter
is an expensive product so they should positively have some way of
servicing or repairing - possibly at owners cost - but definetly a few
years into the future. Refusing to do this even while at the
Rob Stone wrote:
Sadly this is true. I requested to speak to a supervisor (denied), then
engineering (denied). I am very sorry we no longer support the
Transporter. So, there you have it, if you buy a Transporter SE, once
it goes out of warranty you are out of luck, it appears. Just to
Bummer. I wonder if there is some small audio electronics shop that can
diagnose and repair. Maybe one of the ones that mods transporters,
touches, or SB3 players.
garym's Profile:
Complain to the BBB. They'll forward your complaint to Logitech within
2 days, who then have 14 days to respond in writing.
You're not asking for a repair under warranty, i.e. free of charge, but
it's reasonable to expect a manufacturer to be able to repair a product
that they are still
Just to add my 2 cents. I don't know about consumer law in the US, but
here in the UK I'm pretty sure a company is legally obliged to be able
to service their products for a reasonable amount of time. If Logitech
are still selling Transporter SEs, then they must surely have spare
motherboards
cliveb wrote:
Just to add my 2 cents. I don't know about consumer law in the US, but
here in the UK I'm pretty sure a company is legally obliged to be able
to service their products for a reasonable amount of time. If Logitech
are still selling Transporter SEs, then they must surely have
Keep pressing and get it referred to Logitech US if necessary where
they're still selling the product.
I had an issue with Logitech Europe support recently and Logitech US
resolved it for me in the end.
paulster's
I just talked to Logitech, and they will not service my Transporter,
which has a nasty hum on the output. I suspect the output stage,
possible the op-amps. In any event, Logitech no longer services the
Transporter. Does anyone know who can diagnose and repair the problem.
Logitech was very
If this is really true, Logitech deserves a huge slap! The Transporter
is an expensive product so they should positively have some way of
servicing or repairing - possibly at owners cost - but definetly a few
years into the future. Refusing to do this even while at the same time
*still* selling
27 matches
Mail list logo
