Re: [cisco-voip] cisco uccx licensing concurrent or named

The 175 Premium UCCX Seats would be concurrent logged-in agents. QM/AQM/WFM/CR licenses are based on named user. On Thu, Oct 3, 2019 at 10:27 PM naresh rathore wrote: > hi > > > I can see following when i check license page of uccx. which one of them > is concurrent and which one of them is

Re: [cisco-voip] best software/device to simulate ITSP and test CUBE functionality

SIPp will allow you to create your own SIP messages however you want- http://sipp.sourceforge.net/ We used this to troubleshoot issues in TAC that were difficult to reproduce. On Thu, Oct 3, 2019 at 8:54 PM naresh rathore wrote: > hi > > > what is the best software/device i can use to simulate

[cisco-voip] cisco uccx licensing concurrent or named

hi I can see following when i check license page of uccx. which one of them is concurrent and which one of them is named based, how to find out Configured Licenses: Package: Cisco Unified CCX Premium Total IVR Port(s): 350 Cisco Unified CCX Premium Seat(s): 175 High Availability : Enabled

Re: [cisco-voip] uccx point to a different cluster

No. In our case, our lab CUCM is a different IP address. --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519-824-4120 Ext 56354 le...@uoguelph.ca www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building

Re: [cisco-voip] best software/device to simulate ITSP and test CUBE functionality

Depends on what you want to test exactly, and for what purpose, i.e. training, learning, deployment Lots of options though - CUCM - Another CUBE - Internet based SIP trunks (probably the best option) – plenty of cheap ones, and some free In practice, you’ll find lots of little differences and

Re: [cisco-voip] uccx point to a different cluster

hi in your setup the ip address of you lab cucm cluster was same as your office cluster? Regards Naresh Rathore From: Lelio Fulgenzi Sent: Thursday, October 3, 2019 5:14 PM To: naresh rathore Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] uccx

[cisco-voip] best software/device to simulate ITSP and test CUBE functionality

hi what is the best software/device i can use to simulate ITSP and test CUBE configuration, my purpose is to change settings on ITSP software/device and check sip messages and make corresponding cube config changes for troubleshooting and testing purpose Regards Naray

Re: [cisco-voip] How are you all dealing with Jabber and 911????

Both West and RedSky have a product for this, there may be others but I wasn’t successful in finding any capable ones if there are any. They have an app and they have an answering service that will answer and route the call if it can’t be determined what the location is. Both of those

Re: [cisco-voip] How are you all dealing with Jabber and 911????

Redsky is the way to go for this. They have a softphone client add-on that pops up to ask for address when your location changes. On Thu, Oct 3, 2019 at 2:14 PM Scott Voll wrote: > CER / CM 12.5 > > See attached PDF of for the diagram. Starting at the bottom left you see > all our Jabber

Re: [cisco-voip] How are you all dealing with Jabber and 911????

Right now, we tell them to not use Jabber to dial 911. Use a cell phone or a land line. I honestly do not see people raising their headsets to their head and dialing 911 from Jabber. So I don’t see there being a lot of this. That being said, I’ve spun up a few extra DIDs and listed them as

[cisco-voip] How are you all dealing with Jabber and 911????

CER / CM 12.5 See attached PDF of for the diagram. Starting at the bottom left you see all our Jabber stuff internally goes to CM and CER and works as needed. Moving our way up the diagram you will see a line from the working condition going up to remote users. corporate laptops that are

[cisco-voip] DNA Multiple Analyzer 11.5+ Broken

This is probably a pretty obscure area of CUCM, but here goes... I want to take a list of ELINs, and run them through the multiple analyzer in DNA, to see if they all get prefixed with 913 appropriately. However, the version of DNA I am doing this on, is 11.5 and has the following defect (typos

Re: [cisco-voip] what's that support page for support help?

I half have a mind to … wait… nevermind. --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 | le...@uoguelph.ca

Re: [cisco-voip] what's that support page for support help?

Bone Apple Tea! On Thu, Oct 3, 2019 at 10:32 AM Lelio Fulgenzi wrote: > Ugh. Have the stuff is gone. > > > > --- > > *Lelio Fulgenzi, B.A.* | Senior Analyst > > Computing and Communications Services | University of Guelph > > Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON

Re: [cisco-voip] what's that support page for support help?

Ugh. Have the stuff is gone. --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 | le...@uoguelph.ca

Re: [cisco-voip] what's that support page for support help?

Found it! At top right of page, after logging in to CCO, there's a myCisco link. --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 |

[cisco-voip] what's that support page for support help?

There used to be a page that you could use to open up a support ticket which would, in turn, allow you to open up support tickets for new contracts and devices. Basically to update contract access and also fix things like, say, not all your webex sites being listed as selectable options when

[cisco-voip] CME 11 GUI Files

If anyone has access to CME-11.0.0.0-GUI.tar and can unicast it to me, I would be much obliged. Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com ___ cisco-voip mailing list

Re: [cisco-voip] uccx point to a different cluster

This is the conclusion we came to when we wanted to be able to flip registering our lab uccx server from production to lab cucm. It’s unfortunate. -sent from mobile device- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal

[cisco-voip] uccx point to a different cluster

hi I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx (11.6) integrated with it. now i have to shutdown existing cucm cluster and install new fesh cucm cluster (12.0) with same IP addresses and integrate with existing uccx 11.6 cluster. is it possible to point