It's written using my contactview software, which is a combination of Scala
and Java.
On Fri, Jul 10, 2020 at 5:29 PM Anthony Holloway <
avholloway+cisco-v...@gmail.com> wrote:
> What language did you write it in, and what details can you share?
>
> On Fri, Jul 10, 2020 at 6:38 PM Tanner Ezell
I'm confused. Is the CTI API returning the JSON data? I would have
guessed not. Which means, you wrote an app that is sitting in the middle?
On Fri, Jul 10, 2020 at 6:19 PM Tanner Ezell wrote:
> Oh, in the response there is a snippet of generated JSON. The key name is
> the CTI Port dn
Oh, in the response there is a snippet of generated JSON. The key name is
the CTI Port dn number (could change this to device name, or include both
in response), the presence of contactDetails key indicates the port is
in-use but you're right, it might have been more clear to include a
specific
Maybe I’m overlooking something. Where in that data is the original challenge
fulfilled, at least without performing multiple queries to determine the
parameter from every active call?
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> On
The challenge was only to indicate which ports were in use, but I thought
it'd be more fun to also include details about the caller, or application
information. All data is pretty much available (we could list what queues
they're in if we wanted to), just a matter of what information is valuable.
Getting data is easy, getting the right data, not so easy
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> On Jul 10, 2020, at 5:21 PM, Tanner Ezell wrote:
>
>
> Getting data is easy, giving you presentation is a bit more
Getting data is easy, giving you presentation is a bit more challenging...
(sanitized)
"1103010": {
"state": "In Service",
"ccgId": "6"
},
"1103011": {
"state": "In Service",
"contactDetails": {
"callingNumber": "removed",
"calledNumber": "removed",
I ran some tests, and as Anthony suggested, there is no data returned which
indicates anything beyond the registration status of a device. 路♂️
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> On Jul 10, 2020, at 2:56 PM, JASON BURWELL via
I’d bet good money there will be improvements to RTMT.
If for no other reason to get away from Oracle.
> On Jul 10, 2020, at 15:20, Matthew Loraditch
> wrote:
>
>
> Let’s just say I’d place good money on a cloud offering that is pretty cool
> but no money on new on prem dashboards………..
>
My gut tells me no, but let's see what you find.
Use Cases
RisPort allows applications to retrieve the registration state of a device
and current IP address of a device or application. This information is
useful in scenarios such as:
- A notification and alert application which obtains the
I believe RIS should but I will test and reply back to the list.
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> On Jul 10, 2020, at 10:30 AM, Anthony Holloway
> wrote:
>
>
> Bill, just to be clear, do either of the CUCM APIs show the
It's a whole bunch of contacts, like even outbound agent calls,and I don't
mean outbound campaigns, rather just making a call to pizza hut.
So, while yes, it does include the inbound contacts, it includes way too
much data and you cannot filter it. Additionally for callbacks, it's a
single
What does Contacts/Contact Summary show?
Doc says call, email, http. Does it have realtime data?
> On Jul 10, 2020, at 12:08, Anthony Holloway
> wrote:
>
>
> Unfortunately, nothing in RTR gives you port usage. However, in a vanilla
> environment, like one where only JTAPI triggers are
Unfortunately, nothing in RTR gives you port usage. However, in a
vanilla environment, like one where only JTAPI triggers are used and it's
one per call, then your Applications running would equal your ports used
for the most part. However, once you have HTTP triggers, Callback, Trigger
It’s been a long time since I’ve used uccx as uccx. Is the option for real
time reporting present under the Tools menu? (It is when licensed as IP IVR)
It requires Java and is finicky, but does report.
In CCE instead I just look at the usage on the AW and dump that in AW Db and
graph it with
Sorry, been tied us this morning. Just looking for real time usage data of the
300 UCCX Ports we are licensed for. Thanks!
From: Tanner Ezell
Sent: Friday, July 10, 2020 9:41 AM
To: Charles Goldsmith
Cc: Anthony Holloway ; JASON BURWELL
; cisco-voip@puck.nether.net
Subject: [EXTERNAL] Re:
Bill, just to be clear, do either of the CUCM APIs show the active call and
idle status of CTI ports? Not just registration.
On Fri, Jul 10, 2020 at 10:05 AM Bill Talley wrote:
>
> Do you need to gather that data directly from CCX? It might be easier to
> pull it from CCM using the PerfMon
Do you need to gather that data directly from CCX? It might be easier to pull
it from CCM using the PerfMon API or RisPort70 API.
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>> On Jul 9, 2020, at 4:07 PM, JASON BURWELL via cisco-voip
LOL, I over-thought the process and forgot to look at the most simple
solution. Thanks Charles.
On Thu, Jul 9, 2020 at 10:13 PM Charles Goldsmith wrote:
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway
What information do you need?
On Thu, Jul 9, 2020 at 8:13 PM Charles Goldsmith wrote:
> You can simply put Tanner in the To: field, old school I know, but it
> still works :)
>
> On Thu, Jul 9, 2020 at 4:46 PM Anthony Holloway <
> avholloway+cisco-v...@gmail.com> wrote:
>
>> That's nothing I've
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