[cisco-voip] Contact Center Express Escalations

Our CEO just came at me looking for ways to handle escalations within CCX. I know there is some sort of way to integrate Jabber and do something with SMEs. Everyone already has jabber so this could do something, but he was envisioning some sort of gadget within CAD/Finesse where the tier 1 agent

[cisco-voip] Transferring Information Between Queues in CCX

This is a followup on a question a couple of weeks ago. The request has been a bit refined. I'm looking at different ways of doing this, I know I can pass a certain amount of data in the Enterprise data. I also want to pass the name of the customer on so that the 2nd tier person can say Hello X,

[cisco-voip] Agents Selectively Answer Queues

We have tier 2 agents. Generally we want them to only answer their calls, but if Tier 1 becomes overwhelmed we need them to answer tier 1 calls. I've never had this scenario before, but my only thought so far was secondary logins that will have both Tier 1 and Tier 2 skills. We do not want to qu

Re: [cisco-voip] Agents Selectively Answer Queues

LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Thursday, September 3, 2015 1:20 PM To: Matthew Loraditch Cc: cisco-voip

Re: [cisco-voip] Agents Selectively Answer Queues

r XML file that is evaluated to determine if the escalation queue is active or not and escalate the call accordingly. The manager can activate it or deactivate it through an IVR app or ip phone service? Sent from an Apple iOS device with very tiny touchscreen input keys. Please excud

Re: [cisco-voip] UCCX 10.6 mixed mode migration question

Yeah that’s it. You just tell those folks to finesse instead of cad. No switch on the server side. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | Link

[cisco-voip] Unity Connection 11 /ssosp/relay - Access Denied 403

Anyone seen this one? I love sso but the various issues in getting it online the first time drive me insane.. I'm also now seeing IM&P in a constant redirect loop after I enabled that server... Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebo

Re: [cisco-voip] Unity Connection 11 /ssosp/relay - Access Denied 403

op_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Thomas LeMay [mailto:thomasle...@comcast.net] Sent: Thursday, October 1, 2015 2:17 PM To: Matthew Loraditch ; cisco-voip@puck.nether.net Subject: RE: [cisco-voip] Unity Connection 11 /ssosp/relay - Access Deni

Re: [cisco-voip] UC SSO question

It may be that Windows knows you are using cached credentials and when accessing something live it forces to reauthenticate. I think this is a question more for the Microsoft forums. If Jabber works w/o a pop-up on the LAN then it's not Jabber itself requiring that authentication. Matthew G. Lo

Re: [cisco-voip] UCCx 10.6 CAD vs Finesse

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_appendix_0111.html Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Networ

Re: [cisco-voip] UCCX Upgrade - minor

You do not need it. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jose Colon II Sent: Wednesday, October 28, 2015 1:47 AM To: Cisco VOIP Subject: [cisco-voip] UCCX Upgrade - minor Just to verify. Do I need to use the refresh upgrade cop file to upgrade from 10.5.1.1

Re: [cisco-voip] Unity Connection 10.5.2 Split Brain Recovery

So here’s a question then if Windows isn’t supported, how do you make sure ADFS works? I had plenty of timing problems with ADFS being out of sync, until I started using my primary DC as the UCM/UCXN NTP as I saw that recommended somewhere to fix.. What are folks doing here? Matthew G. Loradit

[cisco-voip] Whisper Coaching for CCX

I know this isn't built in.. I read that Compliance Recording has it but am having problems confirming. Any other solutions? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] Caller ID

It depends on where you are programming the outbound Caller ID. The redirecting CSS is the path used to get to the mobile so as long as nothing in that path sets the ID it will pass through. We use to program the CID directly on the MGCP PRI configs in CUCM. With mobility we moved it to the rout

Re: [cisco-voip] ESXi RAM Requirements

I’d got with what Charles said for the 4 vs 8 part as to allocating, yes you just leave it on the table. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Friday, October 30, 2015 11:00 PM To: Anthony Holloway Cc: Cisco VoIP Group Subject: Re: [c

Re: [cisco-voip] Jabber - auto detect server

Did you setup the SRV records in DNS? http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide/CJAB_BK_C606D8A9_00_cisco-jabber-dns-configuration-guide_chapter_010.html Older doc but nothing has changed with the SRVs Matthew G.

Re: [cisco-voip] UCCX 11

It's still the FCS release so historically those aren't published (for inane legal reasons that make you go, huh?) once the first SU is out you should see it. I feel like they changed this for CUCM so no idea why it hasn't been for CCX... Have NOT used it yet. Requires you to use finesse, CAD i

Re: [cisco-voip] solution for multiple sip carriers?

I have a feeling his billing issue is precluding that from working. I'd second this outside of that. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | L

[cisco-voip] NTP Unreachable Warning in CLI

Does this indicate all NTP is down or just one of the ntp servers? NTP says sync'd an and 3 of our 4 servers are working but the GUI gives the NTP uncreachable warning, and interestingly enough the NTP server list in /cmplatform says they are all not contacted, but utils ntp status says 3 of 4 a

[cisco-voip] BAT Conference Now?

Any way to do this? Unless I'm missing something it wasn't added to the BAT spreadsheet for 11 and Bulk edit doesn't expose it either. SQL Query? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook |

Re: [cisco-voip] BAT Conference Now?

ony Holloway [avholloway+cisco-v...@gmail.com] Sent: Friday, November 20, 2015 5:33 PM To: Matthew Loraditch Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] BAT Conference Now? BAT Insert Users > View Sample File ENABLE END USER TO HOST CONFERENCE NOW, MEETING NUMBER, ATTENDEES ACCESS C

Re: [cisco-voip] question

Basically as Chris said, a number of variables here. If you provide a total user count for UCM/UCXN/IM&P, a total user count and license level for UCCX and what type of attendant console you want. I can ballpark the licensing with 1 year of support quickly. Also if you need new UCS servers or n

Re: [cisco-voip] question

now if the below helps. The total number of users are as follow UCM has users 370 UCXN has 370 as well UCCX has 7 users (one supervisor and 6 agents) CUAC currently has 300 users (enterprise attendant console) IM & P has 450 (consultants included) Leonard From: Matthew Loraditch [mail

Re: [cisco-voip] question

d with LDAP, that is why they don't show on the attendant console, therefore the discrepancy between number of users on UCM and CUAC. I am not sure of the license level for the UCCX, I will try logging into UCCX admin page to make sure. From: Matthew Loraditch [mailto:mloradi...@heliontechno

Re: [cisco-voip] BE7K or not?

http://tools.cisco.com/ucs is your friend, pick your server model and the ovas you will use. In general though BE7K should be fine. No limitations besides overall resources. Just gotta figure out how many you need or want Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct

Re: [cisco-voip] VCS Checker

Awesome, I wonder what else is hiding on this site... they have https://cway.cisco.com/sncheck/ (check smartnet and eol info) and https://cway.cisco.com/csc (upload attachments to tac cases via html5) as well Seems to be the place for neat little tools... Matthew G. Loraditch - CCNP-Voice, CCN

Re: [cisco-voip] Expressways / Video endpoints

If you are doing greenfield with video. It's not really pro-con anymore, expressway is for B2B, MRA and Jabber Guest. CUCM is where all registration occurs. Check out the latest SRNDs but VCS is only call control for legacy video deployments at this point. TP server is the MCU only and it works

[cisco-voip] Telepresence Training

Anyone ever come across something for this? Videos or anything? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn

Re: [cisco-voip] Telepresence Training

ech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, December 29, 2015 1

Re: [cisco-voip] Telepresence Training

.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Tuesday, December 29, 2015 1:23 PM To: Matthew Loraditch ; cisco-voip@puck.nether.net Subject: Re: Telepresence Training I s

Re: [cisco-voip] Dialing into a Webex (with video) from an Telepresence SX80

Yes, you can also look at CMR Cloud. FWIW TMS and all the conferencing infrastructure software is pretty much free these days with the new PMP that’s built into CUWL Pro and some awesome promos to get you there. Talk to your partner. CUWL pro license uplift from Standard is free! Just pay for ne

Re: [cisco-voip] Common Partition Space Issue - Upgrade CUCM from 9.6 to 11.x

They both work, free common space you can do without taking the server offline, albeit a 9 to 11 upgrade is a refresh so it's probably not much of a difference in your scenario as you'd be in a maintenance window anyway. It just really depends if you have a preference. With free common space you

Re: [cisco-voip] Common Partition Space Issue - Upgrade CUCM from 9.6 to 11.x

Yeah, the watermark thing always works, just takes a bit of time. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn

[cisco-voip] CCX - Average time in between calls

I think I've looked at every Historical report and can't find this or something close. The live stats sort of show this in a way my folks want. They have avg not ready time during each day. We need the same or ideally, average time between calls. Anyone have any ideas on this? My folks need this

Re: [cisco-voip] Error Opening Log File Telepresence Content Server 6.2.1 for Windows Server 2008 R2 SP1

So really, someone wrote software with a hardcoded drive letter? Aren’t programmers great? Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn

Re: [cisco-voip] Error Opening Log File Telepresence Content Server 6.2.1 for Windows Server 2008 R2 SP1

inkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] Sent: Thursday, January 21, 2016 4:35 PM To: Matthew Loraditch Cc: Foryanto J. Wiguna ; Wes Sisk (wsisk) ; cisco-vo

Re: [cisco-voip] CUCM/Unity and chrome

So I was just checking on this bug and it shows terminated… Is Chrome to never be supported again??? Or is another related bug setup? I’d hope that perhaps the menus are being redone since UDM4 hasn’t updated their code since 2013… Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engine

Re: [cisco-voip] CUCM/Unity and chrome

es?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] Sent: Monday, February 1, 2016 10:09 AM To: Matthew Loraditch Cc: Ryan Huff ; cisco-voip voyp list Subject: Re: [cisco-voip] CUCM/Unity and chrome The b

Re: [cisco-voip] Cisco finesse and CAD

Once you have 10.6.1 with SU1 installed they both just run once you activate finesse Follow the below for how to migrate http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB

Re: [cisco-voip] CWMS 2.0 ova file

Per the doc wiki http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_WebEx_Meetings_Server The OVA is only available if you purchase the software in your edelivery or physical delivery package. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Face

Re: [cisco-voip] Cisco DX650 question and concern

I can’t recall the DX650 plan vs the 70 and 80 but I advise against it. I’ve heard the plan is for the android portion of these things to disappear… Talk to your AM/SE for more info. Otherwise you may end up with gratification now and complaints later when some update just removes access to andr

[cisco-voip] Semi-OT: Shoretel

Apologies, but I don't know anyone directly who does this and figuring perhaps someone on the list might. We are having to investigate shoretel for a customer requirement. If you are both a Cisco and Shoretel partner, or have worked for both, I'd love to chat. Feel free to reply directly. Thanks

Re: [cisco-voip] UCS move VMs to new server

You can certainly do that. If you are getting BE7Ks and have vcenter I really suggest getting the ESXi foundation license. Just makes your life easier. Penny wise and pound foolish as the old saying goes. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.15

[cisco-voip] PSA: Don't Try TMS 15.2 yet (if you managed to download it)

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz20932 I found a catastrophic bug and caused a deferment! Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] Prime License Manager DNS

It restarts the network on the VM, albeit I’ve never seen that cause an actual issue and if the appliance is PLM only you can reboot that whenever, it’d have to be offline for at least a month before other things stopped working. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer

[cisco-voip] Shoretel Partners

If there are any partners on the list who have shoretel practices as well, I have a few questions I'd like to throw your way privately. Thanks in advance if you can help! Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook

[cisco-voip] Vmware Tools Bug CSCux90747

Does this not affect anything but CUCM? I'm surprised it doesn't hit Unity Connection? The workaround mentioned pretty much every product, but the fix only works on CUCM. Just want to confirm as I have some VMware updates planned. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Enginee

Re: [cisco-voip] Login used ID setting in device profile.

You can set up a shared profile whose settings show up when a user is logged out. For example, we put on shared line with a label that says please login to use this phone, but does allow 911 dialing. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 F

Re: [cisco-voip] Login used ID setting in device profile.

Hah, I made the same error in reading, I have no idea either, never used, sorry for my similarly confusing reply. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] openSSH / SFT / DRS important FYI

Great, now he’s going to ask for Macallan 25! I suppose if we split the check it could work! From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Thursday, June 2, 2016 9:57 AM To: cisco voip Subject: Re: [cisco-voip] openSSH / SFT / DRS important FYI

Re: [cisco-voip] DX Series Kiosk Mode

No, but since they are changing to remove all the android stuff and put CE software on the 70 and 80 I doubt it’s much of a priority. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_Template_H_shortcopy_UPDATED] Facebook

Re: [cisco-voip] DX Series Kiosk Mode

LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony Holloway Sent: Tuesday, June 7, 2016 2:54 PM To: Matthew Loraditch Cc: C

Re: [cisco-voip] DX Series Kiosk Mode

il.com] On Behalf Of Anthony Holloway Sent: Tuesday, June 7, 2016 3:01 PM To: Matthew Loraditch Cc: Cisco VoIP Group Subject: Re: [cisco-voip] DX Series Kiosk Mode Thanks Matt. Am I thinking about this wrong, or wouldn't staying on Android keep the options wide open for customization

Re: [cisco-voip] expressway licenses - PUT or actual new order?

If you really need licenses for expressway I think I have like 300… my distributor orders them in qty of 6 for every license order we make… and we make a lot. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook

Re: [cisco-voip] Old phone models dropped from CUCM 11.5

SynApps has a supported device pack you can use that doesn’t count for licensing Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn

[cisco-voip] Level 3 Sip and CUBE

Is anyone using them? We are doing our first turn up with them and the only Cisco configuration documentation they could provide was 5 years old and they told us it was not accurate... If you are and could provide a scrubbed config, we would very much appreciate it. Matthew G. Loraditch - CCNP

Re: [cisco-voip] Level 3 Sip and CUBE

tter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Kuzmowycz, George [mailto:george.kuzmow...@aipso.com] Sent: Monday, June 13, 2016 2:57 PM To: Matth

Re: [cisco-voip] CUCM 11.5 Upgrade from 11.0 Requires PUT?

I’m pretty sure it’s just standard text. Doing a test and will let you know. I don’t recall anything in the release notes or partner training materials about new licenses. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_Template_H_shortcop

Re: [cisco-voip] UCCX Workforce Optimization

Anyone who puts objects in the root of AD will earn my perpetual dislike… Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn

Re: [cisco-voip] jabber-config.xml not found on CUCM V11 Server

You create that file. See here for a great tool to create it: https://supportforums.cisco.com/document/106926/jabber-config-file-generator Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_Template_H_shortcopy_UPDATED] Facebook

Re: [cisco-voip] UCCx Ring time?

Well her line in CUCM could have a specific RNA timer programmed, couldn’t it? From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Scott Voll Sent: Wednesday, July 13, 2016 1:54 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] UCCx Ring time? can a single agent have

Re: [cisco-voip] UCCx Ring time?

Hmm, presuming it doesn’t happen for regular calls, that’s one where I’d restart CCX Engine and CTI Services. I can’t think of any other way to individualize that setting. From: Scott Voll [mailto:svoll.v...@gmail.com] Sent: Wednesday, July 13, 2016 2:41 PM To: Matthew Loraditch ; cisco-voip

Re: [cisco-voip] Video Conference Auto attendant?

CMS will be included in CUWL pro just like TPS is effective 8/1 with the new FY. It will also integrate with TMS for scheduling w/ 15.3 in august. Hurry up and get somebody to order the free upgrade to CUWL pro from STD before Friday and all you have to do is pay for the upgraded SWSS and get a

Re: [cisco-voip] Jabber support for Extension Mobility - Any other Solutions out there

It is not on any roadmap I have seen and I saw a number at Cisco Live. We have the same issue and have to have our CCX employees use IPC when remote. You can either solely use Jabber as a softphone (and only one jabber device type) and no hard phone or you have to use IPC with EM and the Deskph

Re: [cisco-voip] SRST Manager: Who is Using It?

I honestly thought it was dead… I messed around with it, but it appears they released a new version last fall for 11.x. Never got anywhere with the older version. Little stuff wasn’t right. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 [Email_Sig_T

Re: [cisco-voip] UC and Exchange 2016

It works fine in my environment, about 100 people. I’m sure it’s we haven’t tested yet thing so we can’t say. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] Video Conference Auto attendant?

tter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: Scott Voll [mailto:svoll.v...@gmail.com] Sent: Wednesday, August 3, 2016 3:00 PM To: Lelio Fulgenzi C

Re: [cisco-voip] Video Conference Auto attendant?

technologies/posts> From: Justin Steinberg [mailto:jsteinb...@gmail.com] Sent: Wednesday, August 3, 2016 4:33 PM To: Matthew Loraditch Cc: Scott Voll ; Lelio Fulgenzi ; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Video Conference Auto attendant? is this a joke? how can CUWL pro just

[cisco-voip] CCX Data Discrepancy Document

Is there an updated version of this for Finesse? Or do the real time reporting and agent and supervisor reports map up exactly with the finesse equivalents? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook

Re: [cisco-voip] Make 7940 register to certain UCM

They register by the order of the servers in Unified CM Groups. You can just create two groups with differing orders and then different device pools to use those differing groups. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook

Re: [cisco-voip] Make 7940 register to certain UCM

tter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: David Zhars [mailto:dzh...@gmail.com] Sent: Monday, August 8, 2016 8:54 AM To: Matthew Loraditch ;

Re: [cisco-voip] Expressways and second call back???

EM is technically not supported so I’d want to know if that happens on a phone that is hardcoded with those dns and such. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

[cisco-voip] IOS NAT changing record route in SIP Headers

Has anyone encountered this before? It's actually not for UCM, but the SIP traffic is going through ZBF on a 1941 and inbound calls are failing because the record route in the sip headers is being changed to the public interface IP of the router vs the 1 to 1 NAT IP on some responses back to the

Re: [cisco-voip] IOS NAT changing record route in SIP Headers

LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Friday, August 19, 2016 1:58 PM To: Matthew Loraditch Cc: cisco-voip@puck.nether.

[cisco-voip] AQM Setup...

I am getting an error in Administrator Configuration screen.. Unable to find AD Users to Configure.. I do a Wireshark and see NO LDAP activity when it does this. Anyone have any clues? Setting up a test system to learn the software... I have created the group I specified if LDAP Configuration an

Re: [cisco-voip] AQM Setup...

https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Wednesday, September 14, 2016 10:41 AM To: cisco-voip@puck.nether.ne

[cisco-voip] CCX 11.5 Anyone tested it yet?

I've got some supervisors chomping at the bit for some of the features. Has anyone tried it out yet? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | L

[cisco-voip] CCX 11.5 Upgrade Issues

So I did one of these last night, just a few issues.. 1) None of the admin webpage services will start on the primary server. Tomcat logs don't show anything I understand or look like obvious errors. 2) Can't login to CUIC or the new Identity services with any combination of usernames

Re: [cisco-voip] CCX 11.5 Upgrade Issues

Sent: Saturday, October 22, 2016 11:16 AM To: Matthew Loraditch Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues There is an ES for 11.5 FYI; not sure if any of your upgrade issues are covered in the ES ... but TAC may lead you down that path. Sent from my iPhone On O

Re: [cisco-voip] CCX 11.5 Upgrade Issues

exposed in UCCX. I'll probably be just using GPO to push the self signed certs to my agent's PCs for now. From: NateCCIE [mailto:natec...@gmail.com] Sent: Sunday, October 23, 2016 11:04 AM To: Matthew Loraditch ; 'Ryan Huff' Cc: cisco-voip@puck.nether.net Subject: RE: [cisco

Re: [cisco-voip] CCX 11.5 Upgrade Issues

eed for that kind of encryption. From: NateCCIE [mailto:natec...@gmail.com] Sent: Sunday, October 23, 2016 12:40 PM To: Matthew Loraditch ; 'Ryan Huff' Cc: cisco-voip@puck.nether.net Subject: RE: [cisco-voip] CCX 11.5 Upgrade Issues Not much of a windows guy anymore, (MCSE Windows 2000), but

Re: [cisco-voip] CCX 11.5 Upgrade Issues

I've stumped the Sunday crew On the phone for 12 hours straight now. We are now escalating to the BU. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Sunday, October 23, 2016 12:54 PM To: NateCCIE ; 'Ryan Huff'

Re: [cisco-voip] CCX 11.5 Upgrade Issues

come online. I now have to experiment with the RAM/CPU and see if it will be ok on the better hardware with the normal settings or not and then upgrade my normal hosts hardware. Boy did I have no idea what rabbit hole I was going down. My supervisors owe me some drinks... From: Matthew Lo

Re: [cisco-voip] CCX 11.5 Upgrade Issues

even logged in. From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony Holloway Sent: Monday, October 24, 2016 2:46 PM To: Matthew Loraditch Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues What UCCX version were you coming from, and what

Re: [cisco-voip] Not supported I'm sure..... but what do you think?

I can’t see any reason it wouldn’t be supported honestly. Offline Cloning is allowed for migration/backup purposes. I actually did the NAT thing to do my BE5k to 6K conversions. Kept both systems online. The only thing I can think to be thought of is ITLs, does an upgrade do anything that you’d

Re: [cisco-voip] Not supported I'm sure..... but what do you think?

this split version to be workable, or not really >> much different than flipping all nodes, but may allow the phones to stay >> online with minimal disruption as long as all external elements strictly >> follow the primary/secondary node configuration. >> >> Thanks >> >> Step

Re: [cisco-voip] Cisco 8821 registration problems

If the phone didn't exist before you do have to reload the cluster to get it to work. Hitless installs were only added in 11.5 Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] Future of Jabber .......

Go here to join CCP if you aren't in it: https://communities.cisco.com/community/technology/customer-connection Then here https://communities.cisco.com/community/technology/customer-connection/ccp-private/ccp-collaboration To see the briefings list and schedule once you are in. Matthew G. Loradi

[cisco-voip] IM&Presence 11.5 SQL Instance

The docs make no mention of how to specify the sql instance, does it only support the default instance? Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter |

Re: [cisco-voip] CCX 11.5 Upgrade Issues

G+<https://plus.google.com/+Heliontechnologies/posts> From: Abhiram Kramadhati (akramadh) [mailto:akram...@cisco.com] Sent: Tuesday, November 8, 2016 6:13 AM To: Nathan Reeves ; Matthew Loraditch Cc: cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX 11.5 Upgrade Issues Hi Nathan, Mathew, all

[cisco-voip] Jabber Config File Generator

I swear I saw a website where this is now. I still have this: https://supportforums.cisco.com/document/106926/jabber-config-file-generator But I thought I saw somewhere a site where this was up to date as that utility hasn't been updated since v11?? Anyone know what I'm talking about? Thanks! M

Re: [cisco-voip] Jabber Config File Generator

inkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: bmead...@gmail.com [mailto:bmead...@gmail.com] On Behalf Of Brian Meade Sent: Tuesday, November 8, 2016 3:18 PM To: Matthew Loraditch Cc: cisco-voip@puck.nether.net Subj

Re: [cisco-voip] IP Phone Ports

Yes it will create a loop. Not a fun time trying to track these things down. I've had some non-Cisco IP phones completely down a LAN. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter

Re: [cisco-voip] Global Cisco Collab Client Directory

Yeah they killed it. It was Intercompany Media Engine. I guess it never reached critical mass. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook | Twitter | LinkedIn | G+ -Original Message- From: cisco-voip [mailto:cisco-voip-boun...

Re: [cisco-voip] Latest news and issues - does this help?

I like it, tell folks how to get the ES if you are going to advertise it people should know this if they are reading this but you never know. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Abhiram Kramadhati (akramadh) Sent: Sunday, December 11, 2016 6:19 PM To: Cisco

[cisco-voip] Unity Connection 1.2... yes I said 1.2

IN furtherance of saving my customer from the ancient he** they have themselves in, is there anyway to bulk edit on this version? All the aliases have spaces in them... which doesn't let me pull a complete backup... Or perhaps some nice raw sql editing, since I'm on Windows and have the equival

Re: [cisco-voip] Unity Connection 10.0 / SAML

It won't be on CCO until the first post 10.x release comes out. It FCS's in the past month or so and stuff is showing up on PUT but isn't all there. Upgrade is a refresh upgrade from any release b/c of switch to x64 Red Hat. Otherwise upgrade process is like in the past. Haven't done anything wi

Re: [cisco-voip] Unity Connection 10.0 / SAML

| Facebook | Website | Email Support From: cisco-voip [cisco-voip-boun...@puck.nether.net] on behalf of Matthew Loraditch [mloradi...@heliontechnologies.com] Sent: Monday, January 27, 2014 2:10 PM To: Robert Kulagowski; Cisco VOIP Subject: Re: [cisco-voip

Re: [cisco-voip] Cisco TSP......

So it may not be listed with version 10, but the v10 Attendant console IS supported on 2012 server (not 2012 R2 though) ONLY in conjunction with CUCM 10 and that software still relies on the TSP... Of course it wouldn't surprise me entirely if it was limited support only for CUAC and thus why

Re: [cisco-voip] CER 10 - possible to use ELM?

I know there is a license definition file for 10x CUCM and UCXN but I don't believe it adds CER. For migration I think you just would rehost the ELM to the PLM. I don't believe it's possible to restore a co-res ELM to standalone. Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA 1965 Greensprin

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