Hi,
Connecting to the UCCX DB from an external source is documented in the HR Admin
and Developer Guide. It’s there because we use the external DB connection most
often for custom historical reports. Use the 8.5 Guide so you don’t get mixed
up with CUIC custom reports since you’re just looking
Hi Andrew,
I wouldn’t use the /opt/cisco/uccx/Customer directory even though the readme
tells you to :)
I would save XML files as documents to the Document Repository using the Upload
Document step after calling the Authenticate User step and read the document
from the Repository. This is
Ext 56354
le...@uoguelph.camailto:le...@uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
From: Ryan LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com
To: Andrew Grech agrec
Hi Tim,
CUCM 8.6(4)SU4 was originally supported with 10.0 and 10.5 but was pulled due
to compatibility issues around CSCud68560. While Andrew is correct that we
released a fix for 10.0 compatibility in an ES on top of 9.0(2)SU1 and 10.0(1)
support is natively in UCCX 10.0(1), SU1 and 10.5,
Hi All,
I’ll look into this and report back with any new bugs I file or any resolution.
Apologies for this not working correctly.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time
On Oct 1, 2014, at 9:11 AM,
Hi Jason,
I know this doesn’t really help what you’re trying to do, more of an FYI, but
in 10.0 we increased the demo license duration from 30 days to 60 days.
There is still no permanent NFR-type license for a limited amount of seats as
in CUCM. I would take the Cisco AM/SE route.
Thank you,
Hi Justin,
During any CUCM upgrade with UCCX (regardless of whether you’re using PCD or
not) there is some time where CUCM will probably be on a higher and
incompatible version with UCCX. This is expected, we just recommend you reduce
the amount of time the two are incompatible, or at least
Hi Michele,
You are correct, we do not support changing the hostname in any version of CCX
below 10.0 but introduced support for it with the 10.0(1) release.
new hostname/IPs using the
three commands below.
set uccx provider ip axl
set uccx provider ip jtapi
set uccx provider ip rmcm
On Tue, Nov 4, 2014 at 2:32 PM, Ryan LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com wrote:
Hi Justin,
During any CUCM upgrade with UCCX (regardless
Hi Jason,
Can you please unicast me the TAC case number? I’d like to follow up to make
sure bugs were filed or procedures were updated.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time
On Nov 19, 2014, at 11:48
Hi All,
We originally had it as compatible, but there was a defect on CUCM in AXL that
prevented UCCX from integrating. CUCM wasn’t going to fix this bug in a 8.6
branch at the time and we also determined that supporting 8.6 on UCCX 10.x
violated the N-1, N+1 compatibility that we typically
...@puck.nether.net] On Behalf Of Ryan
LaFountain (rlafount)
Sent: Monday, December 22, 2014 9:03 AM
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net)
Subject: Re: [cisco-voip] UCCX 10.5.1SU1 adding a Secondary node for HA
Hi Jason,
The Client Config Tool
Hi,
Just to be clear, the CUIC that comes with UCCX is the standard CUIC license.
You can’t upgrade the co-resident version of CUIC.
You can buy premium CUIC (or use the NFR kit) and install CUIC standalone on a
separate box in order to create custom report definitions (something you can’t
do
From: Ryan LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com
To: Lelio Fulgenzi le...@uoguelph.camailto:le...@uoguelph.ca
Cc: Matthew Loraditch
mloradi...@heliontechnologies.commailto:mloradi...@heliontechnologies.com,
cisco-voip
Hi All,
Give me a few days to check and I’ll get back to you as soon as possible.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time
On Jan 7, 2015, at 6:54 AM, Dave Cardwell
Hi All,
Apologies for the miss. We’ve added it to the upcoming qualifications with an
ETA of January 23rd. We’ll qualify it at that time and update the Compatibility
Matrix. It should be pretty straightforward as it is already presumed qualified
with 8.5(1)SU4 (as 9.1(2)SU1 is qualified with
Hi Erick,
1. The campaign management APIs were introduced in 10.0 that allow for
management of the dialing list through the REST configuration APIs (page 50 of
https://developer.cisco.com/fileMedia/download/bf325c6f-a1a0-485d-88a1-10b612ff59e7)
But, in 8.5, the upload is still manual.
2.
Hi Lelio,
Please send me the case number…. I will follow up :)
This is not the recommendation / stance of TAC.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time
From: Lelio Fulgenzi
Date: Tuesday, March 3, 2015
Hi All,
We really should have this better documented as we don’t follow CUCM 1:1 as
Anthony pointed out in the areas of underlying VOS versions and testing. I’ve
field CSCut04158 for the doc-wiki to be updated. It should be visible soon.
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco
Hi Andrew,
It looks like we did indeed make a change in UCCX 10.6(1) where CAD sends less
requests to CUPS. The bug you cited is a severity 6 on CUPS to handle the
situation better, but the real bug on CAD is CSCur99802 which is resolved in
10.6(1) and is a severity 3 bug.
HTH.
Thank you,
Hi All,
This is a pretty specific request, but I'm looking for someone with experience
integrating UCCX with Sugar CRM.
If you wouldn't mind unicasting me if you've run into it in your own
environment or on a customer site, that would be great!
Thank you,
Ryan LaFountain
Unified Contact
Hi Justin,
Can you send me the TAC case please? I'm curious to know why they told you it
requires a CAD upgrade...
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time
From: Justin Steinberg
Date: Monday, April 13,
LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com wrote:
Hi Justin,
Can you send me the TAC case please? I'm curious to know why they told you it
requires a CAD upgrade...
Thank you,
Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898tel:%2B1%20919%20392
:10 PM
To: Ryan LaFountain
Cc: Abhiram Kramadhati (akramadh), voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
Sure, thanks Ryan. SR 634454765
On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com wrote:
Hi Justin,
Can you
), but it does not show what changed.
Also, of note, since it does say it's fixed, there are 0 fixed versions out.
Can we get some clarification on it?
Thanks
On Fri, Jul 10, 2015 at 5:57 PM, Ryan LaFountain (rlafount)
rlafo...@cisco.commailto:rlafo...@cisco.com wrote:
To add to what Wes said:
If you
Hi All,
The CAD To Finesse Migration Utility has been posted on DevNet.
If you are looking to migrate a customer to Finesse, please consider using this
tool to aid in migrating the configuration.
The readme and download location are here:
What's the TAC case number? :)
You're correct, as long as it is lower than the configuration that takes affect
for that DN. If this is set on the DN, then it takes precedence, else it takes
the service parameter. UCCX doesn't 'look' at anything. It just routes the call
and CUCM does all the
To add to what Wes said:
If you have other UCC products that run on VOS (Finesse, SocialMiner,
MediaSense, CUIC) you'll see further differences between underlying VOS
versions between them, UCCX and CUCM. This causes not only a lot of confusion
in tracking bug fixes in the platform between
Hi All,
I'm looking for volunteers that have UCCX labs that closely mirror their
production instances in terms of CAD configuration and wouldn't mind
experimenting with a CAD to Finesse migration.
I'm developing a CAD to Finesse migration script to coincide with the 11.0
release and would
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