Hi Andrew, I wouldn’t use the /opt/cisco/uccx/Customer directory even though the readme tells you to :)
I would save XML files as documents to the Document Repository using the Upload Document step after calling the Authenticate User step and read the document from the Repository. This is much more resilient and easier to use IMO. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Mar 21, 2014, at 10:24 AM, Andrew Grech <[email protected]<mailto:[email protected]>> wrote: Hi I'm trying use the emergency script from https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html I don't understand "and they should be place in customer location of UCCX". From googling and debugging today I'm assuming this has something to do with the method "System.getProperty(“uccx.customer.dir”)" and /opt/cisco/uccx/Customer. Where is /opt/cisco/uccx/Customer located? Is this directory separate to the documents management in UCCX? Do I initially have to SFTP these files directly to the server? Thanks Andrew _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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