Re: [CGUYS] Appleworks problem
I wasn't really saying his printer driver could be his problem, (although it's generally good to update the driver software once in a while) just that Appleworks can be cranky old software and it gets confused. As others have said, trashing the pref file might help clear the confusion. Stephen Brownfield wrote: Jordan, I don't know where my brother got Norton. I feel the same way as you do and haven't used it since OS 10.1/10.2. I will talk with about the printer driver, because I believe that he does have a Canon printer. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
[CGUYS] Appleworks problem
My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. This is the problem: when you launch Appleworks, you get the menus across the top, a blank toolbar, and no document or starting points. If you go to choose an item from the menu, you get the spinning beach ball before you can choose anything. When you go to the Appleworks icon in the dock, click and hold on it you get application not responding and have to choose Force Quit to end it. I tried to reinstall it, but the problem remained (before this install, I removed the file/application from the Application Folder). I assume that I need to remove some or all of the other Appleworks program files, not just the Application. How do I do this? Any other advice in solving this problem would be welcome. Thanks Steve * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
What do you think Norton is doing for you? Norton is notoriously quirky. The first thing I would do is get rid of Norton and all vestiges of it. Then restart, and reinstall Appleworks. Then let us know if there is still a problem. My wife still uses Appleworks and had a problem with it recently when she tried to print something. It was acting just as you describe. I could not really nail down the problem, but it must have had to do with its relationship to the printer driver. When I installed a new printer driver (Canon) the problem cleared up. Stephen Brownfield wrote: My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. This is the problem: when you launch Appleworks, you get the menus across the top, a blank toolbar, and no document or starting points. If you go to choose an item from the menu, you get the spinning beach ball before you can choose anything. When you go to the Appleworks icon in the dock, click and hold on it you get application not responding and have to choose Force Quit to end it. I tried to reinstall it, but the problem remained (before this install, I removed the file/application from the Application Folder). I assume that I need to remove some or all of the other Appleworks program files, not just the Application. How do I do this? Any other advice in solving this problem would be welcome. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
Sounds like a possible corruption of the preferences file. Find the Appleworks preferences file in the Library folder for that user ( assuming he has more than one user defined ). Make a zip of the preferences file ( just in case ) and then trash the original file and empty the trash. Restart Appleworks and see if that improves things. You may have to look for several files in case Appleworks keeps things like starting points in different prefs files. On May 10, 2009, at 4:21 PM, COMPUTERGUYS-L automatic digest system wrote: Stephen Brownfield steveei...@verizon.net Date: May 10, 2009 9:19:57 AM EDT Subject: Appleworks problem My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. This is the problem: when you launch Appleworks, you get the menus across the top, a blank toolbar, and no document or starting points. If you go to choose an item from the menu, you get the spinning beach ball before you can choose anything. When you go to the Appleworks icon in the dock, click and hold on it you get application not responding and have to choose Force Quit to end it. I tried to reinstall it, but the problem remained (before this install, I removed the file/application from the Application Folder). I assume that I need to remove some or all of the other Appleworks program files, not just the Application. How do I do this? Any other advice in solving this problem would be welcome. E. Riley Casey Entertainment Sound Production 2311 Kansas Ave. Silver Spring MD www.ESPsound.com 301-608-2180 office phone 301-608-0789 fax 301-440-2923 shoe phone * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. Definitely ditch Norton. Who knows what damage it has done. In addition to the other good advice you have gotten I would also worry that your OS may have been damaged. Good first aid for this is to download the 10.3.9 combo updater and install it. Then run software update to get the rest up to date. Do not use software update for the OS update and don't download the smaller diff update file. Use the combo updater becuse it can fix many OS-related problems. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
Jordan, I don't know where my brother got Norton. I feel the same way as you do and haven't used it since OS 10.1/10.2. I will talk with about the printer driver, because I believe that he does have a Canon printer. Steve Jordan wrote: What do you think Norton is doing for you? Norton is notoriously quirky. The first thing I would do is get rid of Norton and all vestiges of it. Then restart, and reinstall Appleworks. Then let us know if there is still a problem. My wife still uses Appleworks and had a problem with it recently when she tried to print something. It was acting just as you describe. I could not really nail down the problem, but it must have had to do with its relationship to the printer driver. When I installed a new printer driver (Canon) the problem cleared up. Stephen Brownfield wrote: My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
Tom, So if I understand you correctly: He can run the 10.3.9 combo updater even though he already is running OS 10.3.9 and it will fix problems with the OS (the run the software update). Well do that. Thanks, Steve Tom Piwowar wrote: My brother is having a problem with his Appleworks program. He is running it on an eMac with OS 10.3.9. The problem may have started after he tried to fix somethings with Norton. Definitely ditch Norton. Who knows what damage it has done. In addition to the other good advice you have gotten I would also worry that your OS may have been damaged. Good first aid for this is to download the 10.3.9 combo updater and install it. Then run software update to get the rest up to date. Do not use software update for the OS update and don't download the smaller diff update file. Use the combo updater becuse it can fix many OS-related problems. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** * * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
Sounds like a possible corruption of the preferences file. Find the Appleworks preferences file in the Library folder for that user ( assuming he has more than one user defined ). Make a zip of the preferences file ( just in case ) and then trash the original file and empty the trash. Restart Appleworks and see if that improves things. You may have to look for several files in case Appleworks keeps things like starting points in different prefs files. * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
Re: [CGUYS] Appleworks problem
So if I understand you correctly: He can run the 10.3.9 combo updater even though he already is running OS 10.3.9 and it will fix problems with the OS (the run the software update). Well do that. Yes. Combo updaters will often fix scrambled parts of the OS. A nice easy fix, * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *
