Re: [Coworking] Member Exit Interviews / Surveys

2017-02-01 Thread Julia Ferguson
Thanks Alex. I've always believed people have to own the outcome of their choices. To a large extent, they get out of coworking what they put into it ("and in the end, the love you take is equal to the love you make" - The Beatles). You've helped me remember that I can't do it for them, I

Re: [Coworking] Member Exit Interviews / Surveys

2017-02-01 Thread Tony Bacigalupo
I used language that would make room for the departure to be a successful one. In addition to similar questions to what you wrote, I had things like: 1. What might we do to improve in general? 2. What did you love about your experience? 3. Might you consider returning at some point?

Re: [Coworking] Member Exit Interviews / Surveys

2017-02-01 Thread Alex Hillman
I think these questions are awesome. I especially love #4. I have never thought to ask that. -Alex -- *The #1 mistake in community building is doing it by yourself.* Better Coworkers: http://indyhall.org Weekly Coworking Tips: http://coworkingweekly.com My Audiobook:

Re: [Coworking] Re: A super detailed look at how we use Slack

2017-02-01 Thread Alex Hillman
> > If I apply this to Slack, I would create a channel for daily goals because > I really like that idea and I would start using it and would see if others > would join in. I would do this rather than announcing the channel and > telling everyone to use it. It would the equivalent of "I'm going to

[Coworking] Re: Meeting Rooms - to charge or not to charge

2017-02-01 Thread erin . w
We allow our members a certain amount of free hours a month. Five if you are in the communal area (coworking and desks) and 15 if you have an office. Originally, everyone had the same amount but the offices used them more so we adjusted. This was decided from feedback of members who used

[Coworking] Member Exit Interviews / Surveys

2017-02-01 Thread Julia Ferguson
Anyone have a process for how they handle things when a member cancels their membership you want to share? We've tried offering to buy the person a cup of coffee / meal so we can chat to understand what changed for them, but our invitation is rarely accepted. Does anyone send a exit survey

[Coworking] Re: A super detailed look at how we use Slack

2017-02-01 Thread Julia Ferguson
Thanks Alex! Glen and I listened to the podcast this morning. It was great to hear examples the Slack channels Indy Hall has and how Slack is introduced to members. Also good to be reminded that establishing an online community using Slack (or any tool for that matter) has to be something

[Coworking] Re: What does everyone use for checking users in?

2017-02-01 Thread Tom Lewis
We use Nexudus coworking management software and have built a homebrew tap in/out system using a couple of cheap 10" wall mounted monitors, stick PCs and proximity touch pads that reads our access passes, connected to Nexudus via their check in software. It works, just. We have a ton of