I think there are a couple of issues here that need to be separated.
First, I don't think we can really evaluate "user centered design"
as a thing unto itself. There are so many different processes,
methodologies, principles, beliefs, and good intentions that fall
under the rather large umbrella o
Eric%u2014Your point about innovation being clearly distinct from
invention is a fantastic one. This is something that was bothering me
while I was thinking about innovation, so I'm glad you raised it.
This is why innovation just for innovation's sake isn't a good
idea. It's not really innovation
I don't think there is any one way to answer the question "What is
innovative?"
I view it more as a continuum where you have on one side things that
are "not innovative". They are traditional, not risky, or they've
been done before. On the other side is "innovative", which are
things that are new,
In a recent blog post, Hugh Beyer raised an interesting concept. He
said, "Innovation is easy...the hard part is actually acting on the
innovation." http://incontextdesign.com/blog/innovation-is-easy/
I work with Hugh at InContext Design, and based on my experience
working with many design teams,
I recently ran across another good example of interaction design that
affects people who don't even own a computer or use one at work.
Traci Lepore wrote about the problems with Bank of America's new ATM
machines on her blog at
http://traciuxd.wordpress.com/2009/07/14/why-does-it-take-me-twice-as-
Thanks for all the comments.
Another example that someone mentioned here at work was the automatic
checkout at the grocery store or large hardware store.
I think part of Jason's comment really gets at what I've been
thinking about:
"So how can we, as perhaps mere pawns in the game, become spokes
Yes I want to participate.
david dot rondeau at incontextdesign dot com
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Posted from the new ixda.org
http://www.ixda.org/discuss?post=43460
Welcome to the Intera
Dave (Malouf),
In some cases, I think designs are being created for systems that do
not get the same kind of "free market" competition that most
commercial products must face. The software on the Boston subway's
Charlie kiosk is not paid for (at least not directly) by the riders
of the subway syst
As an example of the far-reaching impact of interaction design, I recently
wrote about the Boston MBTA subway system and the Charlie kiosks that are used
to purchase fares. Every day, hundreds of thousands of people ride the Boston
subway and many of them are confused and frustrated by the inter
It seems to me that if we are going to have a true critique of the
user experience, we actually have to step back and consider that
there are 2 parts to the actual experience.
First is the design%u2014the system, product, service, or whatever,
that we create. Ostensibly, if we are user experience
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