thanks to advice from this forum - and i stand by my description of
customer support as ordure! - i finally found my pin
this was not a 4 digit code as mentioned in set up, but a 5 character
alphanumeric code!
entered on pc and i now have an officially connected boom
why don't they print a proper
Adding a receiver here, I actually got the player PIN displayed on the
controller and went on to SN to add the player. While entering it and
it's name I notice that it's already in the list automagically. I never
got the message that this was done etc. so it can get very confusing for
a new user w
pippout;365042 Wrote:
> thanks but no joy
> under settings player i have:name/model/firmware/ip/port/mac/wireless
> signal
> no pin
> as i say it seems to be working inasmuch as a new cd added today to mp3
> folder is there and playing on boom but
> btw i did a factory reset as well
I am still a bit confused on this whole situation.
I looked at the OP's SqueezeNetwork account and he already has a Boom
attached to it.
Is he wanting to move this Boom to a different account?
Why does he need the PIN if he is already connected and setup with SN?
Is this a different Boom?
You may want to doublecheck that you have the Squeezenetwork settings
menu in your menu setup - if you log into the Squeezenetwork web page
and navigate to the Player menus (Players/[Player Name] Settings/Main
Menu and check that Settings is somewhere on the list).
Then go back to the Squeezece
>
> under settings player i have:name/model/firmware/ip/port/mac/wireless
> signal
>
The above looks like you are one level too deep in the setting menu.
When the SB is connected to Squeezenetwork the following are the menu
items under Settings.
*Information
*Shuffle
*Repeat
*Alarm clock
*Synch
if i am missing the bleeding obvious, i apologise
but when i say i have no pin under settings, i mean i have no pin under
settings
the only settings i have are those listed - i see no pin amongst them
i have done a re-set, reconnected twice now and got no pin
--
pippout
>under settings player...<
Yep. Under Settings->Information->Player Information you have that.
As I said, you need to use the menus to have Boom connect to the
SqueezeNetwork, then navigate to Settings->Player PIN.
--
amcluesent
thanks but no joy
under settings player i have:name/model/firmware/ip/port/mac/wireless
signal
no pin
as i say it seems to be working inasmuch as a new cd added today to mp3
folder is there and playing on boom but
btw i did a factory reset as well
phil
--
pippout
--
>the pin was conspicuous in its absence - it was not there<
It was an ex-PIN, it had ceased to be...
Seriously, connect to Squeezenetwork. Scroll to the menu,
Settings->Player PIN.
--
amcluesent
amcluesent's Profile: htt
hi
sorry if this appears overly sarcastic but
if you read the previous you would see this question answered
to reiterate: when i first connected i got no pin - the pin was
conspicuous in its absence - it was not there
the device appeared to work ok but obviously if i have content
When you connect your Boom to Squeezenetwork for the first time, it
should display your PIN on the screen, which you can then enter into
the Squeezenetwork interface. What happens when you try this?
--
Siduhe
Who am I on 'LAST.FM' (http://www.last.fm/user/siduhe)?
"-Siduhe Loved Tracks radio
another day passes, support remains noticeable for its absence
should i have gone for linn?
--
pippout
pippout's Profile: http://forums.slimdevices.com/member.php?userid=21436
View this thread: http://forums.slimdevices.co
well finally a response!
above is the question reference and your response to me contains my
previous attempts to get support
Phillip,
I want to first apologize for the delay in response.
I saw your thread on the for
Sorry your tickets got lost in our ticketing system some how.
I have replied to one of your incidents.
Can you please tell me how you were submitting the tickets?
--
Anoop M.
SlimDevices/Logitech Support
Mountain View California
-
Did you try calling?
What are your support ticket numbers?
Are you in the US?
Mike
--
mvalera
Michael Valera
Online Communities Manager
Logitech Streaming Media Business Unit
slimdevices.com
mvalera's Profile: http://f
here
http://slimdevices.custhelp.com/cgi-bin/slimdevices.cfg/php/enduser/myq_upd.php?p_sid=QCi6wTjj&p_accessibility=&p_redirect=&p_created=1227269019&p_iid=3423734&p_faqid=&&p_iid=3423734&p_created=1227269019&login_btn=%C2%A0%C2%A0%C2%A0%C2%A0%C2%A0%C2%A0%C2%A0%C2%A0Login%C2%A0%C2%A0%C2%A0%C2%A0%
If you are in U.S or similar time zone you can Call.
http://www.slimdevices.com/su_tech.html#phone
Phone Call works much better in real life, as in all support get a name
and number and mail to the person handling your case.
My experience of mail support is good, could take 24-48hrs to respond.
desperation posting
what do you have to do to get support?
i'vw posted 5 times and emailed 3 times - plenty of auto-responses, no
real person responses
i realise this is what generally passes for support nowadays, but
expected better from logitech
--
pippout
Is there a customer support telephone number in the UK for the SB3? I
need to talk to someone about a bridging "feature". I have emailed the
US but they are asking so many daft questions I will be corresponding
till Christmas.
--
sharper9
All the best
Sharper9
-
Hi,
just a quick note on a swell customer support experience! :)
Back in march a friend of mine bought a two-pack-for-$100-off offer and
gave one to me. Just the other day mine would no longer power on (even
the telltale glow on the display wasn't there). After swapping around I
determined that t
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