The tone wasn't ideal and I don't think he is a natural for PR however I
don't think he should have been approached in the first place. I hope
this thread in no way effects the renewal of his contract in these
tough economic times.
Sent from my HTC Desire using Tapatalk
--
fairyliquidizer
O
i have never had an issue emailing someone in a bug before, most people
in a bug want it solved. why should that be taboo? there was no
indication it was.
--
MrSinatra
www.lion-radio.org
using:
sb2 droid (my home) / duet ipeng (parents' home) - sbs 7.5.5b -
win7 xp pro sp3 ie9 - p4(ht)
Hey guys, thanks for bringing this issue up. There's been a 1-on-1 chat
with him regarding proper customer relations, so I don't think there
will be a recurrence of this issue with him.
We're always interested in hearing about areas where our Squeezebox
customer relations could be be better, so
MickeyG;633232 Wrote:
I've removed his personal contact info from this thread. No use flogging
him any further. No fair dialing up his phone number either!
Mickey
just for the record, i never called him. also, he wasn't flogged.
--
MrSinatra
www.lion-radio.org
using:
sb2 droid (my
MrSinatra;633242 Wrote:
just for the record, i never called him. also, he wasn't flogged.
I know you hadn't done either. I apologize if I implied that.
But I do want to thank you for bringing this issue up.
Mickey
--
MickeyG
Transporter Classé Audio DR6 Mark Levinson 23 Wilson Watt
MickeyG;633274 Wrote:
I know you hadn't done either. I apologize if I implied that.
But I do want to thank you for bringing this issue up.
Mickey
np, i just didn't want anyone to misinterpret it. thx.
--
MrSinatra
www.lion-radio.org
using:
sb2 droid (my home) / duet ipeng
MickeyG;633232 Wrote:
Hey guys, thanks for bringing this issue up. There's been a 1-on-1 chat
with him regarding proper customer relations, so I don't think there
will be a recurrence of this issue with him.
We're always interested in hearing about areas where our Squeezebox
customer
i can only guess he used to work on the revue.
logitech really needs to examine their approach. one wonders how long
any of this stuff has once the slim guys thin all the way out.
the below is quoted verbatim, unedited, out of today's email. start at
the bottom, work your way up:
Yes, would
MrSinatra;633055 Wrote:
i can only guess he used to work on the revue.
logitech really needs to examine their approach. one wonders how long
any of this stuff has once the slim guys thin all the way out.
the below is quoted verbatim, unedited, out of today's email. start at
the
MrSinatra;633055 Wrote:
logitech really needs to examine their approach. one wonders how long
any of this stuff has once the slim guys thin all the way out.
the below is quoted verbatim, unedited, out of today's email. start at
the bottom, work your way up:
real nice, huh? he also
Sure, he could probably have phrased himself a bit better when talking
to a customer but honestly I've sometimes seen a lot worse than that on
these forums when someone have had a bad day.
...not to mention that MrSinatra can be... let's call it... irritatingly
direct in his writing ;-).
--
Wow. Sorry, but I think that's inexcusable. All this person had to do
was state he does not work directly with customers, CC tech support on
the email, and be done with it.
This engineer needs to be better shielded from customers. No matter
how irritating the customer may be, the customer is
Did you talk to QA in some other company directly, without having a
support contract?
--
michael123
Michael
michael123's Profile: http://forums.slimdevices.com/member.php?userid=23745
View this thread:
mherger;633075 Wrote:
Sure, he could probably have phrased himself a bit better when
talking
to a customer but honestly I've sometimes seen a lot worse than that
on
these forums when someone have had a bad day.
not to mention that MrSinatra can be... let's call it...
irritatingly
erland;633073 Wrote:
Honestly I'm not sure I understand the problem, he is working with
Logitech internal QA and isn't working with customer support, if he
doesn't want to communicate with the customers that's no big issue as
long as other people within Logitech does communicate with us. As
MrSinatra;633130 Wrote:
that an employee who does QnA testing would respond to a customer who
does the same for free, (and also as a customer helps keep him in a
job);
Form your e-mail conversation he's not am employee but a contractor.
--
pippin
---
see iPeng, the Squeezebox iPhone
MrSinatra;633130 Wrote:
the point is that 1. i wouldn't and shouldn't be expected to know or
care how logitech runs itself, (not that i was told his POV until the
last email anyway) and 2. that no employee should EVER communicate with
customers in this rude way, ESPECIALLY customers who
pippin;633133 Wrote:
Form your e-mail conversation he's not am employee but a contractor.
BTW: You have to excuse Erland. He's from Sweden and there is a
specific Scandinavion attitude to service, even by European standards;
after all, it's them who invented IKEA ;)
hahaha, funny!
pippin;633133 Wrote:
Form your e-mail conversation he's not am employee but a contractor.
maybe, i don't know, but he has a logitech email and clearly they pay
him so to me the distinction isn't germane. his official role and/or
their internal protocols really have nothing to do with it, imo;
Just remember he is not actually an employee... but a short term
contractor.
--
andyg
andyg's Profile: http://forums.slimdevices.com/member.php?userid=3292
View this thread:
What is the intent of this thread ? Seems to have stirred folks up, but
I doubt there will be any positive outcomes from it.
--
dasmueller
dasmueller's Profile: http://forums.slimdevices.com/member.php?userid=38035
View
andyg;633150 Wrote:
Just remember he is not actually an employee... but a short term
contractor.
All the more reason to keep him from communicating directly with
customers...what does he care if he pisses of a customer or two, he has
no investment or loyalty.
--
maggior
Rich
-
Paul has since emailed me and apologized, and of course i accept it. i
don't know if he saw this thread or not, but really i don't think that
matters.
whatever the larger implications about whats going on behind the scenes
at logitech, i now consider the issue between me and Paul closed,
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