Re: Help with re-install on new laptop

2014-07-29 Thread Jenny Hecker
For future reference: The fix from the Adobe KB (TCS3Update.zip) didn't work, but my IT guy found another one somewhere titled FM10_license_updater.exe that did work. So that problem is fixed. Now I can open FM 10, but when I do HelpUpdates and try to download the FM 10.0.2 update, it errors

RE: Help with re-install on new laptop

2014-07-29 Thread Jeff Coatsworth
Subject: Re: Help with re-install on new laptop For future reference: The fix from the Adobe KB (TCS3Update.zip) didn't work, but my IT guy found another one somewhere titled FM10_license_updater.exe that did work. So that problem is fixed. Now I can open FM 10, but when I do HelpUpdates and try

RE: Help with re-install on new laptop

2014-07-29 Thread Keith Soltys
Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jenny Hecker Sent: Tuesday, July 29, 2014 1:35 PM To: framers@lists.frameusers.com Subject: Re: Help with re-install on new laptop For future reference: The fix from the Adobe KB

Help with re-install on new laptop

2014-07-28 Thread Jenny Hecker
Hi, I'm trying to install my existing version of Adobe TCS 3 on a new laptop. Our IT group installed TCS, then I installed Mif2Go according to its directions. Then I tried to open FrameMaker for the first time. I got the Licensing has expired message. I ran the TCS3 update patch. I see this:

Re: Help with re-install on new laptop

2014-07-28 Thread Alan Houser
FrameMaker 10 failed globally on January 1, 2013, apparently due to a time bomb inadvertently left in the source code. To their credit, Adobe quickly released a patch. Unfortunately, the early point of failure and cryptic error message provide no clue about the root cause, nor directions to

RE: Help with re-install on new laptop

2014-07-28 Thread Jeff Coatsworth
Contact Adobe Support - install issues are a freebie call -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jenny Hecker Sent: July-28-14 1:14 PM To: framers@lists.frameusers.com Subject: Help with re-install on new

Re: Help with re-install on new laptop

2014-07-28 Thread Writer
:13:36 PM Subject: Help with re-install on new laptop Hi, I'm trying to install my existing version of Adobe TCS 3 on a new laptop. Our IT group installed TCS, then I installed Mif2Go according to its directions. Then I tried to open FrameMaker for the first time.  I got the Licensing has

RE: Help with re-install on new laptop

2014-07-28 Thread Jenny Hecker
Yes, that's the patch I'm trying to run when I get the error message Error loading Updater workflow. From: Alan Houser [mailto:a...@groupwellesley.com] Sent: Monday, July 28, 2014 1:27 PM To: Jenny Hecker; framers@lists.frameusers.com Subject: Re: Help with re-install on new laptop FrameMaker