RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Not if you've got the full Acrobat installed. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we did uncheck Adobe PDF creation; however, when I went into the newly loaded FM12, I still saw Save as PDF and Save as review PDF as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 03:46 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com From what I recall, you expand the FM install section and you see PDF Creator or something like that as an option. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 3:39 PM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a separate computer. IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 10:08 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 10:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 09:58 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com When running the installer, use the Custom options to control what gets loaded From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 9:45 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I understand, but how do you turn off the pdf plug-in? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Nope, that's the correct order - you should have an intact copy of Acrobat Pro working with your FM From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 8:54 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I really appreciate your help and patience. Now, I'm confused. On a separate, clean computer, we loaded (in this order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or did we do something else wrong? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/19/2014 08:47 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Not if you've got the full Acrobat installed. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we did uncheck Adobe PDF creation; however, when I went into the newly loaded FM12, I still saw Save as PDF and Save as review PDF as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 03:46 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com From what I recall, you expand the FM install section and you see PDF Creator or something like that as an option. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 3:39 PM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, Not having a lot of luck. We tried installing FM12 and Acrobat Pro on a separate computer. IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 10:08 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 10:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email:
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
I'd be inclined to print to PDF as this exposes the PDF creation settings - maybe you've got something turned on/not turned on that's impacting the playback of your video. I don't have any videos in my FM content, so I can't really help you on that point. Have you had a look in the Acrobat forums? From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 9:31 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK. I presume, then, that the save to PDF actually triggers FM to open Acrobat and print the document using the Acrobat Distiller that is part of Acrobat, not FM. If this is correct, then things should have been rendered correctly. The computer we have all of this on also does not have a separate version of Adobe Reader. However, the video clips still do not play. In fact, the icons representing the videos that are referenced in the FM document aren't even active. I've also tried copying the videos into the FM document when I import them. The same thing happens: the icons representing the videos are flat graphics, mouse click does nothing. Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/19/2014 09:09 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Nope, that's the correct order - you should have an intact copy of Acrobat Pro working with your FM From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 8:54 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I really appreciate your help and patience. Now, I'm confused. On a separate, clean computer, we loaded (in this order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or did we do something else wrong? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/19/2014 08:47 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Not if you've got the full Acrobat installed. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we did uncheck Adobe PDF creation; however, when I went into the newly loaded FM12, I still saw Save as PDF and Save as review PDF as active. Wouldn't those options be disabled (grayed out) if PDF creation was not loaded? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 03:46 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com From what I recall, you expand the FM install section and you see PDF Creator or something like that as an option. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 3:39 PM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
I converted from FM7 to FM12, which is a huge leap; however, there is an excellent course on Lynda.com. The course is on FM10 (Essential Training) that covers the new user interface, as well as most of the things that you would need to know. As I understand, there aren't a lot of differences between FM10 and 12. Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.com From: Jeff Coatsworth jeff.coatswo...@jonasclub.com To: framers@lists.frameusers.com framers@lists.frameusers.com Date: 11/19/2014 11:30 AM Subject:RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Sure ? they?re here - https://forums.adobe.com/community/framemaker From: Steve Madison [mailto:madis...@princecastle.com] Sent: November-19-14 11:21 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Hey Jeff, Are there also FM12 forums? Would you happen to have any links to pass along? I?m a FM user from back in the days of FM5 or earlier, and the company I?m at for a new contract gig just purchased FM12. Plus the FM files I?m updating/revising were done in FM9. Encountering a lot of quirks these past two weeks. Would appreciate any resources you could pass along. Regards, Steve From: framers-boun...@lists.frameusers.com [ mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth Sent: Wednesday, November 19, 2014 8:31 AM To: framers@lists.frameusers.com Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 I?d be inclined to print to PDF as this exposes the PDF creation settings ? maybe you?ve got something turned on/not turned on that?s impacting the playback of your video. I don?t have any videos in my FM content, so I can?t really help you on that point. Have you had a look in the Acrobat forums? From: tom.beiswen...@emhartglass.com [ mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 9:31 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK. I presume, then, that the save to PDF actually triggers FM to open Acrobat and print the document using the Acrobat Distiller that is part of Acrobat, not FM. If this is correct, then things should have been rendered correctly. The computer we have all of this on also does not have a separate version of Adobe Reader. However, the video clips still do not play. In fact, the icons representing the videos that are referenced in the FM document aren't even active. I've also tried copying the videos into the FM document when I import them. The same thing happens: the icons representing the videos are flat graphics, mouse click does nothing. Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/19/2014 09:09 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Nope, that?s the correct order ? you should have an intact copy of Acrobat Pro working with your FM From: tom.beiswen...@emhartglass.com [ mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 8:54 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I really appreciate your help and patience. Now, I'm confused. On a separate, clean computer, we loaded (in this order), Acrobat 9 Pro Extended (full version) and FM12 (and unchecked Adobe PDF creation). Should we have loaded FM12 first, then Acrobat? Or did we do something else wrong? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/19/2014 08:47 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Not if you?ve got the full Acrobat installed. From: tom.beiswen...@emhartglass.com [ mailto:tom.beiswen...@emhartglass.com] Sent: November-19-14 7:52 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I think we
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed - so if you don't turn that part off, the installer clobbers your full version with the headless one. Regarding round-tripping review PDFs - make sure that you are all patched up in FM - I think there were some issues with the first release of FM12. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in misplaced. What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg@01D00311.09F23520] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/18/2014 07:22 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the save as review PDF feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg@01D00311.09F23520] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/14/2014 05:20 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com For testing different Reader scenarios - yes or use Virtual Machines to test your work on -Original Message- From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve ___ You are currently subscribed to framers as jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonasclub.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Only if you had the full version of Acrobat Pro and then installed the headless version overtop of it. In that situation, you would have to uninstall Acrobat reinstall the full Pro version to restore your functionality. I don't know if this situation applies to you or not. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 10:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, sorry to be dense on this. Why would I run the installer again if I already have FM12 installed? Are you saying that I should uninstall the software, then custom re-install it? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 09:58 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com When running the installer, use the Custom options to control what gets loaded From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 9:45 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Jeff, I understand, but how do you turn off the pdf plug-in? Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 09:29 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed - so if you don't turn that part off, the installer clobbers your full version with the headless one. Regarding round-tripping review PDFs - make sure that you are all patched up in FM - I think there were some issues with the first release of FM12. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in misplaced. What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg@01D00316.A1B34A70] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/18/2014 07:22 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
More to the point, once you have installed the headless PDF distiller that comes with FrameMaker, trying to uninstall it is likely to clobber any installation of Acrobat Standard or Acrobat Pro because the uninstall script would be unaware of the existence of those tools and the fact that they depend on some of the same components that the FrameMaker installaller put on your system. It may be that if you try to uninstall the headless tool, you'll wind up having to reinstall Acrobat. This is why it is so important to opt out of the part of the FM installation that installs the headless distiller. It might be the case that the FrameMaker installer has been made more intelligent in recent versions of Frame so that it actually checks for an existing Acrobat installation (I'm still back on FM9 for several reasons si I don't know about newer installations...), but I wouldn't count on it. -Fred Ridder From: jeff.coatswo...@jonasclub.com To: framers@lists.frameusers.com Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Date: Tue, 18 Nov 2014 14:22:31 + The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed – so if you don’t turn that part off, the installer clobbers your full version with the “headless” one. Regarding round-tripping review PDFs – make sure that you are all patched up in FM – I think there were some issues with the first release of FM12. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in misplaced. What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St • Elmira, NY 14901 • USA Telephone +1 607 735 4279 • Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/18/2014 07:22 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Certain versions of Windows include the ability to run separate installations of different operating systems – see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat – ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the save as review PDF feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St • Elmira, NY 14901 • USA Telephone +1 607 735 4279 • Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/14/2014 05:20 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com For testing different Reader scenarios - yes or use Virtual Machines to test your work on -Original Message- From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: framers@lists.frameusers.com Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Thanks, Fred. We are going to test this on another computer. Load Acrobat Pro Extended (we're at ver. 9), then custom load FM12, making sure that the distiller is not loaded. We'll see if that solves the problem. Tom Beiswenger Project Manager - Emhart Glass Cold End Emhart Glass Mfg. Inc. 1140 Sullivan St. Elmira, NY 14901 PH: +607 735-4279 FX: +607 734-8278 Mobile: +607 769-4779 Email: tom.beiswen...@emhartglass.com From: Fred Ridder docu...@hotmail.com To: Jeff Coatsworth jeff.coatswo...@jonasclub.com, framers@lists.frameusers.com framers@lists.frameusers.com Date: 11/18/2014 10:13 AM Subject:RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Sent by:framers-boun...@lists.frameusers.com More to the point, once you have installed the headless PDF distiller that comes with FrameMaker, trying to uninstall it is likely to clobber any installation of Acrobat Standard or Acrobat Pro because the uninstall script would be unaware of the existence of those tools and the fact that they depend on some of the same components that the FrameMaker installaller put on your system. It may be that if you try to uninstall the headless tool, you'll wind up having to reinstall Acrobat. This is why it is so important to opt out of the part of the FM installation that installs the headless distiller. It might be the case that the FrameMaker installer has been made more intelligent in recent versions of Frame so that it actually checks for an existing Acrobat installation (I'm still back on FM9 for several reasons si I don't know about newer installations...), but I wouldn't count on it. -Fred Ridder From: jeff.coatswo...@jonasclub.com To: framers@lists.frameusers.com Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Date: Tue, 18 Nov 2014 14:22:31 + The standalone instance of FM has been known to not be very observant of the existence of the full Acrobat Pro version already installed ? so if you don?t turn that part off, the installer clobbers your full version with the ?headless? one. Regarding round-tripping review PDFs ? make sure that you are all patched up in FM ? I think there were some issues with the first release of FM12. From: tom.beiswen...@emhartglass.com [ mailto:tom.beiswen...@emhartglass.com] Sent: November-18-14 7:40 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 Thanks, Jeff. Can you tell me how it can ditch the pdf plug-in from FM12? Once that's done, if I understand correctly, I would then print to Adobe PDF making sure that it is a tagged pdf. Reviewers then would make their edits and comments in the pdf, which I then import into the FM12 document. However, when I just tried this, all of the edits/comments came in misplaced. What would cause edits and comments to be misplaced? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/18/2014 07:22 AM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com Certain versions of Windows include the ability to run separate installations of different operating systems ? see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat ? ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswen...@emhartglass.com [ mailto:tom.beiswen...@emhartglass.com] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the save as review PDF feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St ? Elmira, NY 14901 ? USA Telephone +1 607 735 4279 ? Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.com framers@lists.frameusers.com Date:11/14/2014 05:20 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by:framers-boun...@lists.frameusers.com
Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
The installations screens do not make it obvious and many overlook the option. A while back, Arnis Gubins posted screenshots on where to look: https://forums.adobe.com/message/5927477#5927477 IT told me that there was no option to not install Distiller. The only options they saw were FM12 and ExtendScript ToolKit CC. Any ideas? ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Certain versions of Windows include the ability to run separate installations of different operating systems - see en.wikipedia.org/wiki/Virtual_machine The Review feature is a function of Acrobat - ditching the headless version that ships with standalone FM will require the full version to be installed to be able to use it. From: tom.beiswen...@emhartglass.com [mailto:tom.beiswen...@emhartglass.com] Sent: November-17-14 8:00 AM To: Jeff Coatsworth Subject: RE: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 OK, I'm a little confused here. First, I'm not sure what you mean by using a virtual machine. Second, one of the attractive features of FM12 is the save as review PDF feature. Is is possible to unload the PDF plug-in and still keep this feature? Tom Beiswenger Project Manager, Manager Technical Documentation [cid:image001.jpg@01D00246.0F34F700] Emhart Glass Inc 1140 Sullivan St * Elmira, NY 14901 * USA Telephone +1 607 735 4279 * Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com From:Jeff Coatsworth jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com To:framers@lists.frameusers.commailto:framers@lists.frameusers.com framers@lists.frameusers.commailto:framers@lists.frameusers.com Date:11/14/2014 05:20 PM Subject:RE: Problem with playing video clips in FM 12 document viewed inAdobe Reader 11 Sent by: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com For testing different Reader scenarios - yes or use Virtual Machines to test your work on -Original Message- From: framers-boun...@lists.frameusers.commailto:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Steve Rickaby Sent: November-14-14 8:29 AM To: framers@lists.frameusers.commailto:framers@lists.frameusers.com Subject: Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11 At 07:03 -0600 14/11/14, Mike Wickham wrote: If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve ___ You are currently subscribed to framers as jeff.coatswo...@jonasclub.commailto:jeff.coatswo...@jonasclub.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/jeff.coatsworth%40jonasclub.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
First, I'm not sure what you mean by using a virtual machine. I don't know how to best explain it, but a virtual machine is basically a software program, like Virtual PC, that runs on your computer. It creates an, artificial computer in memory, where you install the operating system of choice. Once the virtual machine is created, when you run it, the experience is exactly like working on a computer with that operating system. Multiple virtual machines can be installed on the same computer. So, a person might have one each for XP, Vista, Windows 7, etc. installed on a single computer. Here are a couple of links for the virtual machine software from Microsoft, which is probably the most commonly used: Overview of Virtual PC software and versions: http://en.wikipedia.org/wiki/Windows_Virtual_PC Download of Virtual PC for Windows 7 (free for certain Windows 7 versions, but not Home): http://www.microsoft.com/en-US/download/details.aspx?id=3702 Mike Wickham ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
Are all of these versions of Adobe Reader on the same computer? If so, Adobe recommends against that, as they tend to stomp all over each other, breaking things. The same thing can happen if you have Reader installed on the same computer as Acrobat. If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. Mike Wickham On 11/14/2014 6:17 AM, tom.beiswen...@emhartglass.com wrote: I have inserted several short video clips into a small manual created with FrameMaker 12 (all clips are mp4 format). Book file is saved as a PDF. When I open the PDF in Acrobat 9 or Adobe Reader 11 and click on the icon for any of the videos, I see only a black box. When I open the same PDF in Reader 10, the clips all play just fine. Any ideas? This document needs to be distributed widely and won't work if it can't be viewed in the current version of Reader. Tom Beiswenger Project Manager, Manager Technical Documentation Emhart Glass Inc 1140 Sullivan St . Elmira, NY 14901 . USA Telephone +1 607 735 4279 . Mobile +1 607 769 4779 Fax +1 607 734 1245 tom.beiswen...@emhartglass.com www.bucheremhartglass.com www.bucherindustries.com ___ You are currently subscribed to framers as i...@mikewickham.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/info%40mikewickham.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Problem with playing video clips in FM 12 document viewed in Adobe Reader 11
At 07:03 -0600 14/11/14, Mike Wickham wrote: If you have Acrobat, you should not install Reader or the PDF Creation Add-on that comes with FrameMaker on that same computer. I'm sure this is true, Mike, but it's ultra-dumb: many folks *need* Acrobat Pro as well as Reader and FrameMaker. Are we supposed to buy an extra computer? (Rhetorical question). -- Steve ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
