In article [EMAIL PROTECTED],
[EMAIL PROTECTED] (Patrick O'Keefe) wrote:
I see 2 problems with this.
1. The inflated issue gets given to the support team as a sev1 and may
take them away from sev2 problems (which may be mine!). And it may get
you known as an inflater. They aren't
-Original Message-
From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On
Behalf Of Matt Simpson
Sent: Wednesday, November 15, 2006 7:38 AM
To: IBM-MAIN@BAMA.UA.EDU
Subject: Re: Inflating Severity
snip
In one recent memorable case, the local rep actually called the support
On Wednesday, 11/15/2006 at 08:38 EST, Matt Simpson [EMAIL PROTECTED] wrote:
(And I was told that
the alleged policy about not being able to talk to a duty manager
unless the problem was Sev 1 was BS and I should never have been told
that).
Definitely BS. You can talk to the on-call duty
snip-
The inflated issue gets given to the support team as a sev1 and may take
them away from sev2 problems (which may be mine!). And it may get you
known as an inflater. They aren't appreciated. I try to stay on good
terms with the service teams I
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is
entertaining, but not suggested unless you have a Sev1 that's missing its
criteria!
Alan, as an IBMer you would probably know this better than I, but
doesn't duty manager imply that they are on-duty, not just on-call
and
Bruce Black wrote:
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is
entertaining, but not suggested unless you have a Sev1 that's missing
its criteria!
Alan, as an IBMer you would probably know this better than I, but
doesn't duty manager imply that they are on-duty,
On Wednesday, 11/15/2006 at 12:55 EST, Bruce Black
[EMAIL PROTECTED] wrote:
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is
entertaining, but not suggested unless you have a Sev1 that's missing
its
criteria!
Alan, as an IBMer you would probably know this better
Not necessarily. I can't remember ever receiving any sort of abend or software
error when the hardware was completely down.
Jon
snip
If it weren't for the h/w, there wouldn't be s/w errors, now would there? H?
/snip
--
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is
entertaining, but not suggested unless you have a Sev1 that's missing its
criteria!
Spoken like a typical US-centric American! As John Eells rightly pointed out,
there are different procedures in different countries. There
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