Re: Inflating Severity

2006-11-15 Thread Matt Simpson
In article [EMAIL PROTECTED], [EMAIL PROTECTED] (Patrick O'Keefe) wrote: I see 2 problems with this. 1. The inflated issue gets given to the support team as a sev1 and may take them away from sev2 problems (which may be mine!). And it may get you known as an inflater. They aren't

Re: Inflating Severity

2006-11-15 Thread Thompson, Steve (SCI TW)
-Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Matt Simpson Sent: Wednesday, November 15, 2006 7:38 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: Inflating Severity snip In one recent memorable case, the local rep actually called the support

Re: Inflating Severity

2006-11-15 Thread Alan Altmark
On Wednesday, 11/15/2006 at 08:38 EST, Matt Simpson [EMAIL PROTECTED] wrote: (And I was told that the alleged policy about not being able to talk to a duty manager unless the problem was Sev 1 was BS and I should never have been told that). Definitely BS. You can talk to the on-call duty

Re: Inflating Severity

2006-11-15 Thread Rick Fochtman
snip- The inflated issue gets given to the support team as a sev1 and may take them away from sev2 problems (which may be mine!). And it may get you known as an inflater. They aren't appreciated. I try to stay on good terms with the service teams I

Re: Inflating Severity

2006-11-15 Thread Bruce Black
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is entertaining, but not suggested unless you have a Sev1 that's missing its criteria! Alan, as an IBMer you would probably know this better than I, but doesn't duty manager imply that they are on-duty, not just on-call and

Re: Inflating Severity

2006-11-15 Thread John Eells
Bruce Black wrote: Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is entertaining, but not suggested unless you have a Sev1 that's missing its criteria! Alan, as an IBMer you would probably know this better than I, but doesn't duty manager imply that they are on-duty,

Re: Inflating Severity

2006-11-15 Thread Alan Altmark
On Wednesday, 11/15/2006 at 12:55 EST, Bruce Black [EMAIL PROTECTED] wrote: Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is entertaining, but not suggested unless you have a Sev1 that's missing its criteria! Alan, as an IBMer you would probably know this better

Re: Inflating Severity

2006-11-15 Thread Jon Brock
Not necessarily. I can't remember ever receiving any sort of abend or software error when the hardware was completely down. Jon snip If it weren't for the h/w, there wouldn't be s/w errors, now would there? H? /snip --

Re: Inflating Severity

2006-11-15 Thread Barbara Nitz
Now, getting the Dungeon Ma...oops! Duty Manager out of bed at 3am is entertaining, but not suggested unless you have a Sev1 that's missing its criteria! Spoken like a typical US-centric American! As John Eells rightly pointed out, there are different procedures in different countries. There