On Mon, 5 Jul 2021 at 11:02, Benoît Panizzon via mailop
wrote:
> We have a customer who orders software licenses via paddle.com
>
> He should get keys via Email. But they never arrive. I also don't see
> any trace of those emails in our logs.
Hi had an issue with missing email from them to me.
There are a lot of reasons that ESPs will stop customers from being able to
mail recipients - recipients who complain, and addresses that bounce, etc. It’s
possible that it was a global domain block but those are typically rare. The
other possibility is that the recipient gave the sender a bad
Paddle needs to make the licenses available for download not just by email.
This is a prime example of why.
laura
> On 5 Jul 2021, at 10:02, Benoît Panizzon via mailop wrote:
>
> Dear Mailops!
>
> We have a customer who orders software licenses via paddle.com
>
> He should get keys via
Hi
> 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214]
> 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216]
> 2020-11-25 mta200a-ord.mtasv.net [104.245.209.200]
Thank you. I can confirm, other customers (other domains on our
platform) are getting email from those IP
On Mon, 2021-07-05 at 19:42 +0200, Konstantin Filtschew / Qameta via mailop
wrote:
> They are not using postmark.
>
> Received mails from paddle from this addresses:
>
> 2021-06-29 mta214a-ord.mtasv.net [104.245.209.214]
> 2021-06-29 mta216a-ord.mtasv.net [104.245.209.216]
>
They are not using postmark.
Received mails from paddle from this addresses:
2021-06-29 mta214a-ord.mtasv.net [104.245.209.214]
2021-06-29 mta216a-ord.mtasv.net [104.245.209.216]
2020-11-25 mta200a-ord.mtasv.net [104.245.209.200]
Hope it'll help
--
Konstantin
On 2021-07-05 17:02:06 (+0800), Benoît Panizzon via mailop wrote:
We have a customer who orders software licenses via paddle.com
He should get keys via Email. But they never arrive. I also don't see
any trace of those emails in our logs.
He got in contact with the Vendor he orders the licenses
Dear Mailops!
We have a customer who orders software licenses via paddle.com
He should get keys via Email. But they never arrive. I also don't see
any trace of those emails in our logs.
He got in contact with the Vendor he orders the licenses with. The
vendor double checked the email address of
