Re: [MCN-L] Ticketing Systems

[Kyle Lamont]

Hi Carol,

We have been implementing a new ticketing system (Siriusware) over the last 
several months. I can't say it's a system that we really like, but feel free to 
give me a call and I can share my experiences with you regarding the RFI and 
RFP phases, and my impressions on other systems we looked into as well as our 
chosen solution.

Cheers,
Kyle Lamont
Admissions System Administrator
Glenbow
403-268-4252


-Original Message-
From: mcn-l-boun...@mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of Carol 
Bartels
Sent: Tuesday, November 22, 2016 11:29 AM
To: 'mcn-l@mcn.edu'
Subject: [MCN-L] Ticketing Systems

We are looking at acquiring a ticketing system  for our tours and programming.  
A system that would working with our membership software (Talisma/Donor2) would 
be great.  If your institution has a system that it really likes I would be 
very interested in learning from you.

_
Carol O. Bartels
Director of Technology
The Historic New Orleans Collection
533 Royal Street | New Orleans, La. 70130-2179 
ca...@hnoc.org<mailto:ca...@hnoc.org> | Phone: 504-523-4662


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[MCN-L] Ticketing Systems

[Carol Bartels]

We are looking at acquiring a ticketing system  for our tours and programming.  
A system that would working with our membership software (Talisma/Donor2) would 
be great.  If your institution has a system that it really likes I would be 
very interested in learning from you.

_
Carol O. Bartels
Director of Technology
The Historic New Orleans Collection
533 Royal Street | New Orleans, La. 70130-2179
ca...@hnoc.org | Phone: 504-523-4662


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[MCN-L] Ticketing Systems

[Shawn VanDerziel]

In response to the question on Ticketing Systems, we have recently
implemented Blackbaud's Patron's Edge, previously we used Paciolan.  We are
also in the process of implementing Financial Edge.  We have used Raiser's
Edge for many years.  Our implementation was successful and we are happy
with our results thus far.

-- 
Shawn VanDerziel ? Vice President, Administration ? The Field Museum ? 1400
South Lake Shore Drive ? Chicago, IL 60605-2496 ? p. 312.665.7276 ? f.
312.665.7272 ?


On Wed, Aug 20, 2008 at 2:00 PM,  wrote:

> Send mcn-l mailing list submissions to
>mcn-l at mcn.edu
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://toronto.mediatrope.com/mailman/listinfo/mcn-l
> or, via email, send a message with subject or body 'help' to
>mcn-l-request at mcn.edu
>
> You can reach the person managing the list at
>mcn-l-owner at mcn.edu
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of mcn-l digest..."
>
>
> Today's Topics:
>
>   1. Ticketing Systems (Check, Marc)
>   2. Re: mcn-l Digest, Vol 35, Issue 19 (Paul D. Wykes)
>   3. Re: Ticketing systems and POS (Thompson, Dave)
>
>
> ----------
>
> Message: 1
> Date: Tue, 19 Aug 2008 15:30:11 -0400
> From: "Check, Marc" 
> Subject: [MCN-L] Ticketing Systems
> To: "'mcn-l at mcn.edu'" 
> Message-ID:
><4D2455C2CCAC9C46BC8C325595AD317F160008A8 at Exch2k8.strongmuseum.org>
> Content-Type: text/plain; charset="us-ascii"
>
> After quite a bit of research over the last few years (we are looking at
> replacing our current ticketing & general admissions system - Paciolan) we
> have found Gateway Ticketing to be a strong contender.  When we looked at
> this system three years ago it was lacking in many areas, but recent
> demonstrations have proven it to be an extremely evolved and robust system,
> with great flexibility & integrated credit card processing.  I would suggest
> researching this system and asking for references from the company.  The
> Aquarium if the Pacific served as one of our references and was very helpful
> and honest.
>
> http://www.gatewayticketing.com/industry-solutions/museums.asp
>
> Marc Check
> Director of Technology
> Strong National Museum of Play(r)
> One Manhattan Square
> Rochester, NY 14607
> Direct Line: 585-410-6323
> Fax: 585-263-2493
> Email: mcheck at museumofplay.org
> Website: http://museumofplay.org
>
>
> -Original Message-
> From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of
> mcn-l-request at mcn.edu
> Sent: Tuesday, August 19, 2008 3:00 PM
> To: mcn-l at mcn.edu
> Subject: mcn-l Digest, Vol 35, Issue 19
>
> Send mcn-l mailing list submissions to
>mcn-l at mcn.edu
>
> To subscribe or unsubscribe via the World Wide Web, visit
>http://toronto.mediatrope.com/mailman/listinfo/mcn-l
> or, via email, send a message with subject or body 'help' to
>mcn-l-request at mcn.edu
>
> You can reach the person managing the list at
>mcn-l-owner at mcn.edu
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of mcn-l digest..."
>
>
> Today's Topics:
>
>   1. Ticketing systems and POS (Doron Ben-Avraham)
>   2. Re: Ticketing systems and POS (Bryan Gawronski)
>   3. Re: Ticketing systems and POS (Cherry, Rich)
>   4. New image search engine: TinEye (Rob Lancefield on lists)
>
>
> --
>
> Message: 1
> Date: Tue, 19 Aug 2008 11:29:19 -0400
> From: "Doron Ben-Avraham" 
> Subject: [MCN-L] Ticketing systems and POS
> To: 
> Message-ID:
><2F26D29C50CB2843BC777C02AA16ABB286BFA8 at new-sv-003.newmuseum.org>
> Content-Type: text/plain;   charset="us-ascii"
>
> We are currently using TicketMaster Vista system for Ticketing in the
> museum, it performs fairly well however, the credit card transaction
> platform (icverify)and overall reliability is a major concern
>
> Any recommendation for alternatives?
>
>
>
> Thanks
>
>
>
> Doron Ben-Avraham
>
> IT Manager
>
> New Museum of Contemporary Art
>
> 235 Bowery St.
>
> New York, NY 10002
>
> Tel: 212 219-1222 ext. 233
>
> Fax: 212 431-5328
>
> Email: dbenavraham at newmuseum.org
>
>
>
>
>
> --
>
> Message: 2
> Date: Tue, 19 Aug 2008 13:39:14 -0400
> From: "Bryan Gawronski" 
> Subject: Re: [M

[MCN-L] Ticketing Systems

[Check, Marc]

After quite a bit of research over the last few years (we are looking at 
replacing our current ticketing & general admissions system - Paciolan) we have 
found Gateway Ticketing to be a strong contender.  When we looked at this 
system three years ago it was lacking in many areas, but recent demonstrations 
have proven it to be an extremely evolved and robust system, with great 
flexibility & integrated credit card processing.  I would suggest researching 
this system and asking for references from the company.  The Aquarium if the 
Pacific served as one of our references and was very helpful and honest.

http://www.gatewayticketing.com/industry-solutions/museums.asp

Marc Check
Director of Technology
Strong National Museum of Play(r)
One Manhattan Square
Rochester, NY 14607
Direct Line: 585-410-6323
Fax: 585-263-2493
Email: mcheck at museumofplay.org
Website: http://museumofplay.org


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-bounces at mcn.edu] On Behalf Of 
mcn-l-requ...@mcn.edu
Sent: Tuesday, August 19, 2008 3:00 PM
To: mcn-l at mcn.edu
Subject: mcn-l Digest, Vol 35, Issue 19

Send mcn-l mailing list submissions to
mcn-l at mcn.edu

To subscribe or unsubscribe via the World Wide Web, visit
http://toronto.mediatrope.com/mailman/listinfo/mcn-l
or, via email, send a message with subject or body 'help' to
mcn-l-request at mcn.edu

You can reach the person managing the list at
mcn-l-owner at mcn.edu

When replying, please edit your Subject line so it is more specific
than "Re: Contents of mcn-l digest..."


Today's Topics:

   1. Ticketing systems and POS (Doron Ben-Avraham)
   2. Re: Ticketing systems and POS (Bryan Gawronski)
   3. Re: Ticketing systems and POS (Cherry, Rich)
   4. New image search engine: TinEye (Rob Lancefield on lists)


--

Message: 1
Date: Tue, 19 Aug 2008 11:29:19 -0400
From: "Doron Ben-Avraham" 
Subject: [MCN-L] Ticketing systems and POS
To: 
Message-ID:
<2F26D29C50CB2843BC777C02AA16ABB286BFA8 at new-sv-003.newmuseum.org>
Content-Type: text/plain;   charset="us-ascii"

We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?



Thanks



Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org





--

Message: 2
Date: Tue, 19 Aug 2008 13:39:14 -0400
From: "Bryan Gawronski" 
Subject: Re: [MCN-L] Ticketing systems and POS
To: "Museum Computer Network Listserv" 
Message-ID:
<378F1A23A5BDA849AEFEAD70072D1D71011C014E at akag4.albrightknox.com>
Content-Type: text/plain;   charset="iso-8859-1"

Good afternoon,

We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5.  We 
have not had any issues with reliability except for some online ticket issues.  
ICVERIFY Enterprise 1.5 is more secure then older versions so I would recommend 
an upgrade right away to better protect the credit card information.  I am 
wondering what kind of reliability issues you are having with the current 
system?

I also would like to hear more about Blackbaud's Patron Edge.  If you are 
running that software could you please comment on the positives and negatives.

Thank you for your time.

Bryan Gawronski
Head of Technology Services
Albright-Knox Art Gallery
1285 Elmwood Ave
Buffalo NY 14222
716-882-8700
bgawronski at albrightknox.org


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu]On Behalf Of
Doron Ben-Avraham
Sent: Tuesday, August 19, 2008 11:29 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Ticketing systems and POS


We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?



Thanks



Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org



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----------

Message: 3
Date: Tue, 19 Aug 2008 10:45:10 -0700
From: "Cherry, Rich" 
Subject: Re: [MCN-L] Ticketing systems and POS
To: "Museum Computer Network Listserv" 
Message

[MCN-L] Ticketing systems and POS

[Thompson, Dave]

The Museum of Fine Arts, Houston implemented Siriusware's ticketing
system two years ago after receiving proposals from Siriusware, Gateway,
Tessitura, TicketMaster and Blackbaud.  We also just implemented
Siriusware's retail system late last year.  We found Siriusware's
totally integrated ticketing and retail system to be a big advantage as
well as the most flexible and configurable of the systems we reviewed.
Additionally, Siriusware has been great about trying to understand our
needs and implementing changes that allow it to be more useful for
museums in general.  

Dave Thompson

The Museum of Fine Arts, Houston
PO Box 6826 Houston, Texas 77265-6826
5100 Montrose Boulevard Houston, Texas 77006
713.639.7580 office
281.330.3803 mobile
www.mfah.org




-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Doron Ben-Avraham
Sent: Tuesday, August 19, 2008 10:29 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Ticketing systems and POS

We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?

 

Thanks

 

Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org

 

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[MCN-L] Ticketing systems and POS

[Bryan Gawronski]

Good afternoon,

We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5.  We 
have not had any issues with reliability except for some online ticket issues.  
ICVERIFY Enterprise 1.5 is more secure then older versions so I would recommend 
an upgrade right away to better protect the credit card information.  I am 
wondering what kind of reliability issues you are having with the current 
system?

I also would like to hear more about Blackbaud's Patron Edge.  If you are 
running that software could you please comment on the positives and negatives.  

Thank you for your time.
 
Bryan Gawronski
Head of Technology Services
Albright-Knox Art Gallery
1285 Elmwood Ave
Buffalo NY 14222
716-882-8700
bgawronski at albrightknox.org


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu]On Behalf Of
Doron Ben-Avraham
Sent: Tuesday, August 19, 2008 11:29 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Ticketing systems and POS


We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?

 

Thanks

 

Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org

 

___
You are currently subscribed to mcn-l, the listserv of the Museum Computer 
Network (http://www.mcn.edu)

To post to this list, send messages to: mcn-l at mcn.edu

To unsubscribe or change mcn-l delivery options visit:
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[MCN-L] Ticketing systems and POS

[Doron Ben-Avraham]

We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?

 

Thanks

 

Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org

 

[MCN-L] Ticketing systems and POS

[Cherry, Rich]

There will be a session at MCN in November that has presentations from
museums using Patrons Edge, Vista TM and Sirusware... The vendors will
also be in the exhibit hall.  Come see the presentation and ask hard
questions. 

Thanks,

Rich

Rich Cherry
Director of Operations
Skirball Cultural Center
2701 N. Sepulveda Blvd.
Los Angeles, CA 90049
Work: (310) 440-4777
Fax: (310) 440-4595
rcherry at skirball.org


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Bryan Gawronski
Sent: Tuesday, August 19, 2008 10:39 AM
To: Museum Computer Network Listserv
Subject: Re: [MCN-L] Ticketing systems and POS

Good afternoon,

We are using the same setup with Vista 4.2 and ICVERIFY Enterprise 1.5.
We have not had any issues with reliability except for some online
ticket issues.  ICVERIFY Enterprise 1.5 is more secure then older
versions so I would recommend an upgrade right away to better protect
the credit card information.  I am wondering what kind of reliability
issues you are having with the current system?

I also would like to hear more about Blackbaud's Patron Edge.  If you
are running that software could you please comment on the positives and
negatives.  

Thank you for your time.
 
Bryan Gawronski
Head of Technology Services
Albright-Knox Art Gallery
1285 Elmwood Ave
Buffalo NY 14222
716-882-8700
bgawronski at albrightknox.org


-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu]On Behalf Of
Doron Ben-Avraham
Sent: Tuesday, August 19, 2008 11:29 AM
To: mcn-l at mcn.edu
Subject: [MCN-L] Ticketing systems and POS


We are currently using TicketMaster Vista system for Ticketing in the
museum, it performs fairly well however, the credit card transaction
platform (icverify)and overall reliability is a major concern

Any recommendation for alternatives?

 

Thanks

 

Doron Ben-Avraham

IT Manager

New Museum of Contemporary Art

235 Bowery St.

New York, NY 10002

Tel: 212 219-1222 ext. 233

Fax: 212 431-5328

Email: dbenavraham at newmuseum.org

 

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[MCN-L] ticketing systems

[Thompson, Dave]

The Museum of Fine Arts, Houston implemented Siriusware's ticketing
system last fall and is about to implement their integrated retail
system as well. 


Dave Thompson
Database Administrator

The Museum of Fine Arts, Houston
PO Box 6826 Houston, Texas 77265-6826
5100 Montrose Boulevard Houston, Texas 77006
713.639.7580 office
281.330.3803 mobile
www.mfah.org




-Original Message-
From: mcn-l-bounces at mcn.edu [mailto:mcn-l-boun...@mcn.edu] On Behalf Of
Jeff Tancil
Sent: Thursday, October 11, 2007 2:02 PM
To: mcn-l at mcn.edu
Subject: [MCN-L] ticketing systems

Hi,

I am doing research on third-party ticketing providers and was wondering
what sites or software other organizations use.

 

The Tenement Museum currently uses www.ovationtix.com
<http://www.ovationtix.com/>  and VISTA ASP for public and group
tickets, respectively.   We are reasonably happy with both, but would
ideally use one solution for all tickets.

 

Any names and feedback would be greatly appreciated. 

 

Thanks for any answers,

Jeff

 

Jeff Tancil 

Director Web/IT

www.tenement.org

p: 212-431-0233 x.234

 

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[MCN-L] ticketing systems

[Jeff Tancil]

Hi,

I am doing research on third-party ticketing providers and was wondering
what sites or software other organizations use.

 

The Tenement Museum currently uses www.ovationtix.com
  and VISTA ASP for public and group
tickets, respectively.   We are reasonably happy with both, but would
ideally use one solution for all tickets.

 

Any names and feedback would be greatly appreciated. 

 

Thanks for any answers,

Jeff

 

Jeff Tancil 

Director Web/IT

www.tenement.org

p: 212-431-0233 x.234