not quite what I was going for there…
*From:* listsad...@lists.myitforum.com [mailto:
listsad...@lists.myitforum.com] *On Behalf Of *Andrew S. Baker
*Sent:* Tuesday, April 22, 2014 11:19 AM
*To:* ntsysadm
*Subject:* Re: [NTSysADM] OT: Corporate Support of Open-Source projects
*As MBS has
Service incident, illustrative #1: I did one of my major Saturday shopping
days there last year.I rolled the cart back into the store after unloading
and drove home. I realized at home that I had left the pack of Fresca that
my wife wanted in the bottom of the cart. I returned the next day while
...@lists.myitforum.com] *On Behalf Of *Andrew S. Baker
*Sent:* Tuesday, April 22, 2014 11:19 AM
*To:* ntsysadm
*Subject:* Re: [NTSysADM] OT: Corporate Support of Open-Source projects
*As MBS has pointed out, those who have monopoly grants from the
government often prosper without customer service
My apologies. I put words into his mouth that I shouldn't have, and without
meaning to.
I can only plead distraction - we laid off 17 people yesterday. It's been a
rough couple of days.
I'll continue this conversation this weekend, when I have a bit more time.
Kurt
On Tue, Apr 22, 2014 at
] On
Behalf Of Kurt Buff
Sent: Thursday, 24 April 2014 7:58 AM
To: ntsysadm@lists.myitforum.com
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
Service incident, illustrative #1: I did one of my major Saturday shopping days
there last year.I rolled the cart back into the store
@lists.myitforum.com
Subject: RE: [NTSysADM] OT: Corporate Support of Open-Source projects
Can you say “Comcast” ??
I knew you could…
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Andrew S. Baker
Sent: Monday, April 21, 2014 6:20 PM
To: ntsysadm
Product selection is not customer service, per se. Understanding one's
market, making a niche market is not a function of customer service, it's
good business. Customer service would be like loading your car, assisting
you down the aisles, picking your order on your behalf, and/or delivery to
True, but as I stated, they also have customer service, and I wouldn't shop
there without it. They are genuinely nice folks who routinely make me happy
to have shopped there.
Kurt
On Tue, Apr 22, 2014 at 6:06 AM, Jonathan Link jonathan.l...@gmail.comwrote:
Product selection is not customer
You haven't even described the service that they provide, merely that they
have different products than the corporate chain stores. So, the only
thing that we can evaluate that store on, is that you say they have good
customer service and they have a good selection of products that the large
However, that store likely doesn't scale nationally now, does it? If it
did, there would be more of them, right?
But then he might not frequent them any more because they're just a big
chain and their services would be diminished.
On Apr 22, 2014 7:29 AM, Jonathan Link jonathan.l...@gmail.com
Hmm...
On Tue, Apr 22, 2014 at 10:47 AM, Don Ely don@gmail.com wrote:
However, that store likely doesn't scale nationally now, does it? If it
did, there would be more of them, right?
But then he might not frequent them any more because they're just a big
chain and their services
could...
*From:* listsad...@lists.myitforum.com [mailto:
listsad...@lists.myitforum.com] *On Behalf Of *Andrew S. Baker
*Sent:* Monday, April 21, 2014 6:20 PM
*To:* ntsysadm
*Subject:* Re: [NTSysADM] OT: Corporate Support of Open-Source projects
So, only the category leaders (and those
*As MBS has pointed out, those who have monopoly grants from the
government often prosper without customer service.*
Is that that MBS pointed out? Or are you just willing to extrapolate all
that in order to support your otherwise unsubstantiated argument?
Does Google have a monopoly grant from
iPhone thread
-sc
From: listsad...@lists.myitforum.com
[mailto:listsad...@lists.myitforum.com] On Behalf Of Andrew S. Baker
Sent: Tuesday, April 22, 2014 11:19 AM
To: ntsysadm
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
As MBS has pointed out, those who have
Yeah, that's not quite what I was going for there...
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Andrew S. Baker
Sent: Tuesday, April 22, 2014 11:19 AM
To: ntsysadm
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
As MBS has
On 21.04.2014 03:17, Andrew S. Baker wrote:
Companies are not *built* or incentivized for good will. They are only
incentivized for profit and the mythical shareholder value.
What is the ROI for being listed here
http://www.linuxfoundation.org/about/members
Maybe they should create an
] On Behalf Of Kurt Buff
Sent: Monday, April 21, 2014 1:49 AM
To: ntsysadm@lists.myitforum.com
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
Re: Companies' incentives: That's not universally true. I refer you to
companies that have as at least some of their core
I agree that it was not a good idea to make a comparison between an entire
OS and a specific app...
But, that's what I had to work with (in responding to the NY Times article)
*ASB **http://XeeMe.com/AndrewBaker* http://xeeme.com/AndrewBaker
*Providing Virtual CIO Services (IT Operations
On Mon, Apr 21, 2014 at 5:56 AM, Steven M. Caesare scaes...@caesare.com wrote:
Re: Companies' incentives: That's not universally true. I refer you to
companies that have as at least some of their core operating principles the
ideas of customer service -
That's an ends to a means. That
Buff
Sent: Monday, April 21, 2014 10:07 AM
To: ntsysadm@lists.myitforum.com
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
On Mon, Apr 21, 2014 at 5:56 AM, Steven M. Caesare
scaes...@caesare.com wrote:
Re: Companies' incentives: That's not universally true. I refer you
Buff
Sent: Monday, April 21, 2014 10:30 AM
To: ntsysadm@lists.myitforum.com
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
Pretty much any market will support some number of merely (or nearly)
competent vendors.
For some, the ultimate incentive is to be the best
Can you say Comcast ??
I knew you could...
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Andrew S. Baker
Sent: Monday, April 21, 2014 6:20 PM
To: ntsysadm
Subject: Re: [NTSysADM] OT: Corporate Support of Open-Source projects
So, only the category
: Corporate Support of Open-Source projects
Can you say Comcast ??
I knew you could...
From: listsad...@lists.myitforum.com
[mailto:listsad...@lists.myitforum.com] On Behalf Of Andrew S. Baker
Sent: Monday, April 21, 2014 6:20 PM
To: ntsysadm
Subject: Re: [NTSysADM] OT: Corporate Support of Open
: RE: [NTSysADM] OT: Corporate Support of Open-Source projects
Can you say “Comcast” ??
I knew you could…
From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com
[mailto:listsad...@lists.myitforum.com] On Behalf Of Andrew S. Baker
Sent: Monday, April 21, 2014 6:20 PM
No, not all category leaders are good at customer service. As MBS has
pointed out, those who have monopoly grants from the government often
prosper without customer service. Those who offer retail Internet
connectivity (often WISPs), have customer service as a differentiator -
sometimes it's their
Why some open-source project enjoy so much more corporate support than
others --
http://it.toolbox.com/blogs/virtual-cio/linux-vs-openssl-support-a-matter-of-revenue-potential-60915
Please take a look at this article and let me know what you think...
Regards,
*ASB
As always, it seems to boil down the the ROI on security/safety.
Corporations are notorious for shedding the costs for security/safety
whenever possible, even to their own detriment, because they don't
understand the value of good will.
Kurt
On Sun, Apr 20, 2014 at 11:21 AM, Andrew S. Baker
Companies are not *built* or incentivized for good will. They are only
incentivized for profit and the mythical shareholder value. And the
freer the market, the greater the desire for ROI.
*ASB **http://XeeMe.com/AndrewBaker* http://xeeme.com/AndrewBaker
*Providing Virtual CIO Services
Why some open-source project enjoy so much more corporate support than others
--
http://it.toolbox.com/blogs/virtual-cio/linux-vs-openssl-support-a-matter-of-revenue-potential-60915
Please take a look at this article and let me know what you think...
So, if we're gonna compare Linux to
Re: Companies' incentives: That's not universally true. I refer you to
companies that have as at least some of their core operating
principles the ideas of customer service - Nordstrom, Les Schwab, and
a few others, possibly Costco and UPS. I'm sure others can point out
more examples, but I can
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