Re: [OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[JonGeorg SageLibrary]

Andrew: I will have them check that link, we had used the 0.2.0 one off the
https://evergreen-ils.org/egdownloads/ page.

Michele: Yes, we had made sure that it was running in the browser, by going
to the Extensions section of Chrome.

Blake: I will forward these suggestions to the staff at that library to see
if any of them resolve the issue.

Thank you all for the extra ideas. I appreciate the assistance.
-Jon

On Mon, Oct 28, 2019 at 1:18 PM Blake Henderson 
wrote:

> Jon,
>
> We've ran into the same issue. It's usually one of these:
>
> 1. Hatch isn't running.
> 2. Hatch and the browser are unable to talk to each other.
>
> Troubleshooting includes running the hatch client manually (before
> opening the Evergreen staff client)
> 1. Open a command window and navigate to the Hatch folder: "C:\Program
> Files (x86)\Hatch"
> 2. Execute the batch file: hatch.bat
> 3. Observe the output and it should* stay running with one of the last
> lines looking like this: "2019-10-28 15:13:48 INFO   Using data
> directory: C:\Users\username\.evergreen"
> 4. Head over to the browser and interact with
> Administration->workstation admin->Print/Storage Service ("Hatch")
> 5. See what the command window shows. Might be some helpful messages in
> there.
>
> Also: try the new (beta) version of Hatch, rinse and repeat
> (https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe)
>
>
>
> -Blake-
> Conducting Magic
> MOBIUS
>
> On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote:
>
> > Greetings, one of our libraries is having issues with Hatch on a
> > singular workstation, the rest of their workstations work without
> > issue with this setup. I'm waiting to find out if we can avoid the
> > issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft
> > support ends in January.
> >
> > It's a Windows 7, 64 bit PC. They use Hatch because they're using
> > multiple printers. The issue is that the printers do not display in
> > the web client of Evergreen 3.1.11, under Administration, Workstation,
> > Printer Settings.
> >
> > Yes, the checkbox to use Hatch under Administration, Workstation,
> > Print/Storage Service is checked, and currently we do not have the
> > checkbox for Store Local Settings in Hatch checked, because the issue
> > is present either way.
> >
> > The issue is present under FireFox or Chrome. Used
> >
> https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf
> > as reference.
> >
> > Steps performed thus far:
> > *Verified that there are no stuck print jobs in the queue.
> > *Verified that the xul client works correctly.
> > *Verified that the browser itself sees the printers and checked the
> > settings for header/footer and margins - although not really relevant
> > to this issue.
> > *Disabled/Enabled Hatch - no change
> > *Uninstalled Hatch and Java [64bit only on this PC, if that matters]
> > **Verified the related folder under
> > C:\Users\[User]\AppData\Local\Google\Chrome\User
> > Data\Default\Extensions removed itself after removing hatch
> > **Verified the related folders under C:\Program Files\Java and
> > c:\Program Files (x86)\Java removed themselves after uninstalling
> > Java, after checking the checkbox that it remove all accompanying data
> > upon uninstall.
> > *Upon reboot, reinstalled them and the issue remained.
> > *Removed Hatch, Java, and Chrome  - after making sure any needed
> > Chrome data was backed up
> > **Renamed the C:\Users\[User]\AppData\Local\Google folder to
> > Google-old to ensure no data was imported to the new installation
> > *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still
> > present.
> >
> > Is there anything I'm missing?
> > -Jon
> >
>
>

Re: [OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[Blake Henderson]

Jon,

We've ran into the same issue. It's usually one of these:

1. Hatch isn't running.
2. Hatch and the browser are unable to talk to each other.

Troubleshooting includes running the hatch client manually (before 
opening the Evergreen staff client)
1. Open a command window and navigate to the Hatch folder: "C:\Program 
Files (x86)\Hatch"

2. Execute the batch file: hatch.bat
3. Observe the output and it should* stay running with one of the last 
lines looking like this: "2019-10-28 15:13:48 INFO   Using data 
directory: C:\Users\username\.evergreen"
4. Head over to the browser and interact with 
Administration->workstation admin->Print/Storage Service ("Hatch")
5. See what the command window shows. Might be some helpful messages in 
there.


Also: try the new (beta) version of Hatch, rinse and repeat 
(https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe)




-Blake-
Conducting Magic
MOBIUS

On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote:

Greetings, one of our libraries is having issues with Hatch on a 
singular workstation, the rest of their workstations work without 
issue with this setup. I'm waiting to find out if we can avoid the 
issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft 
support ends in January.


It's a Windows 7, 64 bit PC. They use Hatch because they're using 
multiple printers. The issue is that the printers do not display in 
the web client of Evergreen 3.1.11, under Administration, Workstation, 
Printer Settings.


Yes, the checkbox to use Hatch under Administration, Workstation, 
Print/Storage Service is checked, and currently we do not have the 
checkbox for Store Local Settings in Hatch checked, because the issue 
is present either way.


The issue is present under FireFox or Chrome. Used 
https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf 
as reference.


Steps performed thus far:
*Verified that there are no stuck print jobs in the queue.
*Verified that the xul client works correctly.
*Verified that the browser itself sees the printers and checked the 
settings for header/footer and margins - although not really relevant 
to this issue.

*Disabled/Enabled Hatch - no change
*Uninstalled Hatch and Java [64bit only on this PC, if that matters]
**Verified the related folder under 
C:\Users\[User]\AppData\Local\Google\Chrome\User 
Data\Default\Extensions removed itself after removing hatch
**Verified the related folders under C:\Program Files\Java and 
c:\Program Files (x86)\Java removed themselves after uninstalling 
Java, after checking the checkbox that it remove all accompanying data 
upon uninstall.

*Upon reboot, reinstalled them and the issue remained.
*Removed Hatch, Java, and Chrome  - after making sure any needed 
Chrome data was backed up
**Renamed the C:\Users\[User]\AppData\Local\Google folder to 
Google-old to ensure no data was imported to the new installation
*Rebooted, reinstalled Chrome, Java and Hatch and the issue was still 
present.


Is there anything I'm missing?
-Jon

Re: [OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[Morgan, Michele]

Jon,

I don't think I saw specific reference in your steps to checking the Hatch
Extension for Chrome. Did you make sure the Hatch Extension is installed
and enabled?

The Hatch Chrome Extension should get installed and enabled by the Hatch
Windows Installer. We have had a few instances, however, usually with
reinstalls, where the Hatch Extension did not get added to Chrome as part
of the installation, or was added, but left disabled.

Check your Chrome Extensions and make sure the Hatch Extension is enabled.
If you don't see the extension at all, you can get it from the Chrome Web
Store.

Here's a link to the extension in the Chrome Web Store:

https://chrome.google.com/webstore/detail/hatch-native-messenger/ppooibdipmklfichpmkcgplfgdplgahl


Chrome will likely need to be restarted after installing or enabling the
extension.
Hope this helps,

Michele
--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Mon, Oct 28, 2019 at 3:40 PM JonGeorg SageLibrary <
jongeorg.sagelibr...@gmail.com> wrote:

> Greetings, one of our libraries is having issues with Hatch on a singular
> workstation, the rest of their workstations work without issue with this
> setup. I'm waiting to find out if we can avoid the issue by upgrading the
> PC to Windows 10 given that Windows 7 Microsoft support ends in January.
>
> It's a Windows 7, 64 bit PC. They use Hatch because they're using multiple
> printers. The issue is that the printers do not display in the web client
> of Evergreen 3.1.11, under Administration, Workstation, Printer Settings.
>
> Yes, the checkbox to use Hatch under Administration, Workstation,
> Print/Storage Service is checked, and currently we do not have the checkbox
> for Store Local Settings in Hatch checked, because the issue is present
> either way.
>
> The issue is present under FireFox or Chrome. Used
> https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf
> as reference.
>
> Steps performed thus far:
> *Verified that there are no stuck print jobs in the queue.
> *Verified that the xul client works correctly.
> *Verified that the browser itself sees the printers and checked the
> settings for header/footer and margins - although not really relevant to
> this issue.
> *Disabled/Enabled Hatch - no change
> *Uninstalled Hatch and Java [64bit only on this PC, if that matters]
> **Verified the related folder under
> C:\Users\[User]\AppData\Local\Google\Chrome\User Data\Default\Extensions
> removed itself after removing hatch
> **Verified the related folders under C:\Program Files\Java and c:\Program
> Files (x86)\Java removed themselves after uninstalling Java, after checking
> the checkbox that it remove all accompanying data upon uninstall.
> *Upon reboot, reinstalled them and the issue remained.
> *Removed Hatch, Java, and Chrome  - after making sure any needed Chrome
> data was backed up
> **Renamed the C:\Users\[User]\AppData\Local\Google folder to Google-old to
> ensure no data was imported to the new installation
> *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still
> present.
>
> Is there anything I'm missing?
> -Jon
>
>

Re: [OPEN-ILS-GENERAL] [Evergreen-catalogers] Adding Text to Call Number Template for Spine Labels

[Jason Etheridge]

You could do this, but it'll take up a line whether there's a copy number
or not:

,copy['copy_number'] ? 'c.' + copy['copy_number'] : ''

On Mon, Oct 28, 2019 at 2:15 PM Terran McCanna <
tmcca...@georgialibraries.org> wrote:

> I'm not sure how to add logic in there to check for the existence of a
> copy number. If you wanted to add c. to *all* of the labels, you could try
> this:
>
>   ,get_cn_and_location_suffix(copy)
>
> to be:
>
>   ,"c. ", get_cn_and_location_suffix(copy)
>
>
>
>
> Terran McCanna, PINES Program Manager
> --
>
> Georgia Public Library Service | University System of Georgia
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmcca...@georgialibraries.org
>
> http://help.georgialibraries.org | h...@help.georgialibraries.org
>
> 
> 
>
> Join our email list  for stories of Georgia
> libraries making an impact in our communities.
>
>
>
> On Mon, Oct 28, 2019 at 1:01 PM Jennifer Pringle <
> jennifer.prin...@bc.libraries.coop> wrote:
>
>>
>> Hello,
>>
>> One of our libraries would like to include the item number on their
>> spine labels prefaces with c.  Adding  ,copy['copy_number'] to the
>> Call Number Template adds the item number but I can't figure out make
>> it so that c. appears before each item number.  Has anyone done this
>> or know if it's possible?
>>
>> Current Call Number Template Code
>>
>> 
>> {{
>>  [
>>   get_cn_and_location_prefix(copy)
>>  ,copy['call_number.label']
>> ,copy['copy_number']
>>  ,get_cn_and_location_suffix(copy)
>>  ]
>>  |
>>
>> cn_wrap:settings['webstaff.cat.label.call_number_wrap_filter_width']:settings['webstaff.cat.label.call_number_wrap_filter_height']:copy['call_number.label_class']
>> }}
>> 
>>
>>
>>
>>
>> Thanks,
>>
>> Jennifer
>> --
>> Jennifer Pringle
>> Co-op Support
>> BC Libraries Cooperative
>> Tel: 1-888-848-9250
>> Email:jennifer.prin...@bc.libraries.coop
>> Website: http://bc.libraries.coop
>>
>> Gratefully acknowledging that I live and work in the unceded
>> Traditional Territory of the St'at'yemc Nations.
>>
>> ___
>> Evergreen-catalogers mailing list
>> evergreen-catalog...@list.evergreen-ils.org
>>
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-catalogers
>>
> ___
> Evergreen-catalogers mailing list
> evergreen-catalog...@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-catalogers
>


-- 
Jason Etheridge
Senior Developer
Equinox Open Library Initiative
phone:  1-877-OPEN-ILS (673-6457)
email:  ja...@equinoxinitiative.org
web:  http://EquinoxInitiative.org

[OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[JonGeorg SageLibrary]

Greetings, one of our libraries is having issues with Hatch on a singular
workstation, the rest of their workstations work without issue with this
setup. I'm waiting to find out if we can avoid the issue by upgrading the
PC to Windows 10 given that Windows 7 Microsoft support ends in January.

It's a Windows 7, 64 bit PC. They use Hatch because they're using multiple
printers. The issue is that the printers do not display in the web client
of Evergreen 3.1.11, under Administration, Workstation, Printer Settings.

Yes, the checkbox to use Hatch under Administration, Workstation,
Print/Storage Service is checked, and currently we do not have the checkbox
for Store Local Settings in Hatch checked, because the issue is present
either way.

The issue is present under FireFox or Chrome. Used
https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf
as reference.

Steps performed thus far:
*Verified that there are no stuck print jobs in the queue.
*Verified that the xul client works correctly.
*Verified that the browser itself sees the printers and checked the
settings for header/footer and margins - although not really relevant to
this issue.
*Disabled/Enabled Hatch - no change
*Uninstalled Hatch and Java [64bit only on this PC, if that matters]
**Verified the related folder under
C:\Users\[User]\AppData\Local\Google\Chrome\User Data\Default\Extensions
removed itself after removing hatch
**Verified the related folders under C:\Program Files\Java and c:\Program
Files (x86)\Java removed themselves after uninstalling Java, after checking
the checkbox that it remove all accompanying data upon uninstall.
*Upon reboot, reinstalled them and the issue remained.
*Removed Hatch, Java, and Chrome  - after making sure any needed Chrome
data was backed up
**Renamed the C:\Users\[User]\AppData\Local\Google folder to Google-old to
ensure no data was imported to the new installation
*Rebooted, reinstalled Chrome, Java and Hatch and the issue was still
present.

Is there anything I'm missing?
-Jon

Re: [OPEN-ILS-GENERAL] Printing vertical rotated text through hatch

[Josh Stompro]

Thanks Lynn,   It seems to be specifically the " text-orientation: upright"
that doesn't work through hatch.  When I add that to your template, the
preview looks like it takes effect.  But when printed through hatch, that
css is ignored.  While printing with hatch turned off does print correctly.

Josh

Josh


On Thu, Oct 24, 2019 at 3:39 PM Floyd, Angelia Lynn 
wrote:

> Check out my receipts in my git hub:
> https://github.com/alynn26/Evergreen-Receipts
>
> The hold_shelf_slip_vertical.html
> 
>  has
> the Vertical hold slip printing in hatch, I know this because I tested it
> in Hatch with a receipt printer.
>
> This is the div I used: 
>
>
> -
> Lynn Floyd
> MIS Supervisor
> Indiana State Library
> https://www.in.gov/library/
> 315 W Ohio St
> Indianapolis, IN 46202
> 317-232-3290
> lflo...@library.in.gov
> --
> *From:* Open-ils-general <
> open-ils-general-boun...@list.georgialibraries.org> on behalf of Josh
> Stompro 
> *Sent:* Thursday, October 24, 2019 4:18 PM
> *To:* Evergreen Discussion Group <
> open-ils-general@list.georgialibraries.org>
> *Subject:* [OPEN-ILS-GENERAL] Printing vertical rotated text through hatch
>
>  This is an EXTERNAL email. Exercise caution. DO NOT open attachments
> or click links from unknown senders or unexpected email. 
> --
> Hello, We just upgraded from 2.10 to 3.3 last weekend, and we are
> currently working through all our documentation to get ready to switch to
> the web client.
>
> I'm working on setting up our receipt templates for transit and hold
> slips.  And I'm noticing when I try to use the css "text-orientation:
> upright ; writing-mode: vertical-rl;" to create vertical stacked text, it
> is just ignored when printing, but only when I'm printing through hatch.
> If I use browser printing, it works fine.
>
> So is hatch rendering the print jobs when it is used?  And is there a list
> of what CSS it doesn't support?
>
> Josh
>
> --
> Josh Stompro - IT Director
> Lake Agassiz Regional Library
> Desk: 218-233-3757 Ext 139
> Cell: 218-790-2110
>


-- 
Josh Stompro - IT Director
Lake Agassiz Regional Library
Desk: 218-233-3757 Ext 139
Cell: 218-790-2110

Re: [OPEN-ILS-GENERAL] [Evergreen-catalogers] Adding Text to Call Number Template for Spine Labels

[Terran McCanna]

I'm not sure how to add logic in there to check for the existence of a copy
number. If you wanted to add c. to *all* of the labels, you could try this:

  ,get_cn_and_location_suffix(copy)

to be:

  ,"c. ", get_cn_and_location_suffix(copy)




Terran McCanna, PINES Program Manager
--

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmcca...@georgialibraries.org

http://help.georgialibraries.org | h...@help.georgialibraries.org




Join our email list  for stories of Georgia
libraries making an impact in our communities.



On Mon, Oct 28, 2019 at 1:01 PM Jennifer Pringle <
jennifer.prin...@bc.libraries.coop> wrote:

>
> Hello,
>
> One of our libraries would like to include the item number on their
> spine labels prefaces with c.  Adding  ,copy['copy_number'] to the
> Call Number Template adds the item number but I can't figure out make
> it so that c. appears before each item number.  Has anyone done this
> or know if it's possible?
>
> Current Call Number Template Code
>
> 
> {{
>  [
>   get_cn_and_location_prefix(copy)
>  ,copy['call_number.label']
> ,copy['copy_number']
>  ,get_cn_and_location_suffix(copy)
>  ]
>  |
>
> cn_wrap:settings['webstaff.cat.label.call_number_wrap_filter_width']:settings['webstaff.cat.label.call_number_wrap_filter_height']:copy['call_number.label_class']
> }}
> 
>
>
>
>
> Thanks,
>
> Jennifer
> --
> Jennifer Pringle
> Co-op Support
> BC Libraries Cooperative
> Tel: 1-888-848-9250
> Email:jennifer.prin...@bc.libraries.coop
> Website: http://bc.libraries.coop
>
> Gratefully acknowledging that I live and work in the unceded
> Traditional Territory of the St'at'yemc Nations.
>
> ___
> Evergreen-catalogers mailing list
> evergreen-catalog...@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-catalogers
>

[OPEN-ILS-GENERAL] Adding Text to Call Number Template for Spine Labels

[Jennifer Pringle]

Hello,

One of our libraries would like to include the item number on their  
spine labels prefaces with c.  Adding  ,copy['copy_number'] to the  
Call Number Template adds the item number but I can't figure out make  
it so that c. appears before each item number.  Has anyone done this  
or know if it's possible?


Current Call Number Template Code


{{
[
 get_cn_and_location_prefix(copy)
,copy['call_number.label']
   ,copy['copy_number']
,get_cn_and_location_suffix(copy)
]
|  
cn_wrap:settings['webstaff.cat.label.call_number_wrap_filter_width']:settings['webstaff.cat.label.call_number_wrap_filter_height']:copy['call_number.label_class']

}}





Thanks,

Jennifer
--
Jennifer Pringle
Co-op Support
BC Libraries Cooperative
Tel: 1-888-848-9250
Email:jennifer.prin...@bc.libraries.coop
Website: http://bc.libraries.coop

Gratefully acknowledging that I live and work in the unceded  
Traditional Territory of the St'at'yemc Nations.