Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Josh Stompro]

I did finally get it to work.  I had to completely deleted the 
%user%/appdata/roaming/openils folder and let the client re-create it.  What I 
don't get is why creating a new xul profile didn't work (adding the -P argument 
to the evergreen client shortcut).  I created a new testing xul profile 
alongside the existing one initially, but the problem continued even when I was 
using that new profile.  I would think that the only thing shared between 
different xul profiles is the appdata/roaming/openils/profiles.ini file, which 
seems pretty simple, not many options in there.  Although maybe profiles 
created after the first one inherit settings from the original one?

I also tried deleting the windows user profile, but when I copied back the xul 
profile folder the problem continued.  So I don't think it was something in the 
user profile.

I couldn't see any evidence that firefox settings were used by the evergreen 
client in my testing, that was mentioned as something to try.

I had no trouble using the silent print option after the printers were set 
correctly, but that might be a case of our workflow not needing other printers, 
whiles others do need to switch printers.

Thanks for all the suggestions.

Josh Stompro - LARL IT Director

From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Josh 
Stompro
Sent: Friday, October 06, 2017 11:34 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels


This sender failed our fraud detection checks and may not be who they appear to 
be. Learn about spoofing<http://aka.ms/LearnAboutSpoofing>

Feedback<http://aka.ms/SafetyTipsFeedback>

In our case it is a Zebra printer.  I'll certainly try that out though if I 
cannot find any other solutions.

Josh Stompro - LARL IT Director

From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of David 
Daniels
Sent: Thursday, October 05, 2017 10:02 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Josh:
Is the printer a Dymo?  If so I learned the only way to get it to print 
correctly to it, is to ensure it is installed first and then install any other 
printers.



From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Josh 
Stompro
Sent: Thursday, October 05, 2017 10:58 AM
To: 
open-ils-general@list.georgialibraries.org<mailto:open-ils-general@list.georgialibraries.org>
Subject: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Hello, I've been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110

[SHRLS]<http://shrls.org>

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Lynn Floyd]

One thing we found out is that the "Print Silently When using Mozilla Print"
needs to be unchecked, especially for computers that print Spine labels.
This way the print dialog box comes up, and you can make sure it is printing
to the correct printer.

 

Also, with the Dymo's we print Spine Labels, and then Pocket labels, and
this allows us to select which roll to print from.  

 

Lynn Floyd

 <mailto:lfl...@andersonlibrary.org> lfl...@andersonlibrary.org

Anderson County Library

Anderson, SC

 

 

From: Open-ils-general
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
Josh Stompro
Sent: Friday, October 06, 2017 12:34 PM
To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org>
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

 

In our case it is a Zebra printer.  I'll certainly try that out though if I
cannot find any other solutions.

 

Josh Stompro - LARL IT Director

 

From: Open-ils-general
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
David Daniels
Sent: Thursday, October 05, 2017 10:02 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

 

Josh:

Is the printer a Dymo?  If so I learned the only way to get it to print
correctly to it, is to ensure it is installed first and then install any
other printers.

 

 

 

From: Open-ils-general
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of
Josh Stompro
Sent: Thursday, October 05, 2017 10:58 AM
To: open-ils-general@list.georgialibraries.org
<mailto:open-ils-general@list.georgialibraries.org> 
Subject: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

 

Hello, I've been having some problems setting up a spine label printer on
one computer.

 

Even though I go into the workstation printer settings editor and set the
correct printer as the default printer for the label context, whenever I
press the print page button on the spine label preview and print page, it
aways defaults to sending the print job to the windows default printer.
When I look at the config files in the client profile directory, it looks
like the different printer contexts are setup correctly.  We are running eg
2.10.6 right now.

 

Has anyone run into this before?  I about ready to delete the client profile
and try setting it up again, but I thought I would ask first.

 

Thanks

Josh

 

Lake Agassiz Regional Library - Moorhead MN larl.org

Josh Stompro | Office 218.233.3757 EXT-139

LARL IT Director | Cell 218.790.2110  

 

 <http://shrls.org> 



Lynn Floyd
Head of Information Technology
Anderson County Library
Anderson, SC
lfl...@andersonlibrary.org

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Josh Stompro]

In our case it is a Zebra printer.  I'll certainly try that out though if I 
cannot find any other solutions.

Josh Stompro - LARL IT Director

From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of David 
Daniels
Sent: Thursday, October 05, 2017 10:02 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Josh:
Is the printer a Dymo?  If so I learned the only way to get it to print 
correctly to it, is to ensure it is installed first and then install any other 
printers.



From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Josh 
Stompro
Sent: Thursday, October 05, 2017 10:58 AM
To: 
open-ils-general@list.georgialibraries.org<mailto:open-ils-general@list.georgialibraries.org>
Subject: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Hello, I've been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110

[SHRLS]<http://shrls.org>

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[David Daniels]

Josh:
Is the printer a Dymo?  If so I learned the only way to get it to print 
correctly to it, is to ensure it is installed first and then install any other 
printers.



From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Josh 
Stompro
Sent: Thursday, October 05, 2017 10:58 AM
To: open-ils-general@list.georgialibraries.org
Subject: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Hello, I've been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110

[SHRLS]<http://shrls.org>

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Josh Stompro]

It looks like from looking the following file that there is an attempt to set 
printer_context = ‘label’ for spine label printing.

http://git.evergreen-ils.org/?p=Evergreen.git;a=blob;f=Open-ILS/xul/staff_client/server/cat/spine_labels.js#l592

I looked at another machine that has the same printer, running the same version 
of windows (7), and it also has something strange going on.  When I look at the 
label context defaults, it is set to a PDF generator/printer.  But when the 
print button is pressed, it does default to the correct printer.

It looks like it is maybe always printing to the xul default printer as 
specified by the print_printer user pref.  So it doesn’t look like the label 
context is actually used to me.

I also tried creating a new evergreen staff client profile on the machine, 
which had the same behavior as the original profile.

I think I’ll try updating the driver next to see if something is off there.

Josh Stompro - LARL IT Director

From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of 
Morgan, Michele
Sent: Thursday, October 05, 2017 11:21 AM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Hi Josh,
I haven't looked at this in a while, but have run into at least one place where 
printers configured under the contexts weren't used. This Launchpad bug is one 
example:

https://bugs.launchpad.net/evergreen/+bug/1193405
I don't know if this is an issue with label printing. You could try going to 
about:config in the client and changing "print.printer" to point to your label 
printer to see if that's the issue. That's how we worked around the problem for 
the Simplified Pull List.
Hope this helps,
Michele

--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org<mailto:mmor...@noblenet.org>


On Thu, Oct 5, 2017 at 10:58 AM, Josh Stompro 
<stomp...@exchange.larl.org<mailto:stomp...@exchange.larl.org>> wrote:
Hello, I’ve been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org<http://larl.org>
Josh Stompro | Office 218.233.3757 EXT-139<tel:(218)%20233-3757>
LARL IT Director | Cell 218.790.2110<tel:(218)%20790-2110>

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Walz, Jennifer]

Check your settings in Firefox and or IE.   I have noticed that Evergreen pulls 
the defaults from browser settings.   Causes all kinds of trouble if you don't 
know how they are set.

  Change those and you will find it will be better.  :)

Jennifer
--
Jennifer Walz, MLS - Head of Printing Systems
Kinlaw Library  - Asbury University
1 Macklem Drive, Wilmore, KY 40390
859-858-3511 ext. 2269
jlw...@asbury.edu

From: Open-ils-general 
[mailto:open-ils-general-boun...@list.georgialibraries.org] On Behalf Of Josh 
Stompro
Sent: Thursday, October 05, 2017 10:58 AM
To: open-ils-general@list.georgialibraries.org
Subject: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

Hello, I've been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110

Re: [OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Morgan, Michele]

Hi Josh,

I haven't looked at this in a while, but have run into at least one place
where printers configured under the contexts weren't used. This Launchpad
bug is one example:

https://bugs.launchpad.net/evergreen/+bug/1193405

I don't know if this is an issue with label printing. You could try going
to about:config in the client and changing "print.printer" to point to your
label printer to see if that's the issue. That's how we worked around the
problem for the Simplified Pull List.

Hope this helps,
Michele

--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org


On Thu, Oct 5, 2017 at 10:58 AM, Josh Stompro 
wrote:

> Hello, I’ve been having some problems setting up a spine label printer on
> one computer.
>
>
>
> Even though I go into the workstation printer settings editor and set the
> correct printer as the default printer for the label context, whenever I
> press the print page button on the spine label preview and print page, it
> aways defaults to sending the print job to the windows default printer.
> When I look at the config files in the client profile directory, it looks
> like the different printer contexts are setup correctly.  We are running eg
> 2.10.6 right now.
>
>
>
> Has anyone run into this before?  I about ready to delete the client
> profile and try setting it up again, but I thought I would ask first.
>
>
>
> Thanks
>
> Josh
>
>
>
> Lake Agassiz Regional Library - Moorhead MN larl.org
>
> Josh Stompro | Office 218.233.3757 EXT-139 <(218)%20233-3757>
>
> LARL IT Director | Cell 218.790.2110 <(218)%20790-2110>
>
>
>

[OPEN-ILS-GENERAL] Label Printer Context and spine labels

[Josh Stompro]

Hello, I've been having some problems setting up a spine label printer on one 
computer.

Even though I go into the workstation printer settings editor and set the 
correct printer as the default printer for the label context, whenever I press 
the print page button on the spine label preview and print page, it aways 
defaults to sending the print job to the windows default printer.  When I look 
at the config files in the client profile directory, it looks like the 
different printer contexts are setup correctly.  We are running eg 2.10.6 right 
now.

Has anyone run into this before?  I about ready to delete the client profile 
and try setting it up again, but I thought I would ask first.

Thanks
Josh

Lake Agassiz Regional Library - Moorhead MN larl.org
Josh Stompro | Office 218.233.3757 EXT-139
LARL IT Director | Cell 218.790.2110