Hi,
Am 15.04.14 04:31, schrieb André Cavalcante:
What have you tried? I've set CustomerID = department (LDAP)
What is the result? It brings no result.
Did you get any error messages? No error messages
How is the result not what you wanted/expected? It brings no result at
all, It should
When viewing an article and clicking Forward I noticed that attachments are
not included.
Is this by design, a bug, or is there an option to include the original
attachments some how? It seems as though inline attachments are kept, but not
others. I checked the AgentTicketForward SysConfig
Hi there,
I'd like to insert the ticket subject in the Survey message. I was able to
insert the ticket number, but not the subject. I've tried
OTRS_CUSTOMER_SUBJECT
but it didn't work.
Any idea?
Caro(a) usuário(a),
Como você foi atendido? Avalie a qualidade do atendimento.
Chamado
Please (this is a personal request) refrain from saying it didn't work.
In a sense, that would be obvious or else you wouldn't have posted. Telling
us and showing us what happened and why that wasn't what you
wanted/expected helps us make sure a response explicitly fixes what's
broken. (Which you
Hi Gerald, you're right. Sorry about that. I'll be more specific next time.
Objective: show the customer in the Survey message which ticket he/she will
evaluate. I can already tell him the ticket number, because I've inserted
the tag OTRS_TICKET_TicketNumber. But a customer suggested to show
Hi there,
Once I don't have a graphic dashboard plugin, I'd like to build some
queries on otrs db (mysql) to show the results in Pentaho.
Problem: I don't know in which table data are.
Desired result: A graphic dahsboard that shows:
- how many tickets are in each queue
- how many tickets are
Hi,
ich hab folgende Meldung bekommen:
No valid 'utf-8' string: 'Re: Projektnr. 2130101SZF, Projekttitel: Vom
Ende der Gefühle | Verwertungsprüfung-Abschluss'!
Ich vermute mal der | ... ?
Ggf ein zu behebendes Problem?
Grüße . Götz
--
Götz Reinicke
IT-Koordinator
Tel. +49 7141 969
