Company tickets are tickets where the ticket's customer_id is the same as
the current customer's or the ticket's customer_id is a members of
customer_ids of the current customer and (that are visible by Queue-Group
membership if CustomerGroupSupport enabled).
On Sun, Nov 1, 2015 at 10:19 PM,
Hi Guys,
Any hint on how makinf Company Ticktes function to work?
--
*André Luiz C. e Cavalcante, PMP, PRINCE2*
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AM
To: User questions and discussions about OTRS. <otrs@otrs.org>
Subject: [otrs] company tickets
Hi Guys,
Any hint on how makinf Company Ticktes function to work?
--
André Luiz C. e Cavalcante, PMP, PRINCE2
-
OTRS mailin
Hi there,
I wonder why Company Tickets is not working.
The customers in my system should have access to all tickets opened buy
their department colleagues via the customer panel.
When they select Customer Tickets at Customer Panel nothing happens.
Thanks in advance for your time and you help.
In order for this to work, all the company users should have the same
CustomerID which is the CustomerID in the Customer Company reference as
well., that's the way system relates all customers within the same company.
Regards
2014-04-29 14:26 GMT-06:00 André Cavalcante treba.an...@gmail.com:
Hi there
In customer.pl interface we have the CompanyTickets menu.
Besides we have many tickets closed this menu doesn´t show anything.
Is it for only open tickets?
Best regards
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OTRS mailing list: otrs - Webpage:
Need assistance again if possible.
I have 6 departments.
Each department wants to be able to view the tickets of those people in
that department through the use of the My Company Tickets.
I did the following:
1. To use company tickets a new column has to be added to the
customer_user
] On Behalf Of
Jason Dupuy
Sent: Friday, 30 October 2009 8:15 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Company Tickets
Need assistance again if possible.
I have 6 departments.
Each department wants to be able to view the tickets of those people in
that department through
I think that you should run a genericagent job setting costumerNO=XYZ
filtering message from johndoe
On Tue, May 19, 2009 at 6:50 AM, Tim Bos t...@proconmrm.com wrote:
In a previous message, someone said that when you change the customerID
on a user, it will update all the old tickets from
AM
To: otrs@otrs.org
Subject: [otrs] Company tickets
In a previous message, someone said that when you change the customerID on a
user, it will update all the old tickets from that user automatically...
I tried this, and it didn't work. This is what I did:
1: Create new Customer called
In a previous message, someone said that when you change the customerID
on a user, it will update all the old tickets from that user
automatically...
I tried this, and it didn't work. This is what I did:
1: Create new Customer called XYZ (customerID = xyz)
2: Create new user called John
Hello all,
does anyone know easier way to show to all customers all tickets than
adding to CustomerIDs all other user IDs?
It is not very convinient when you have 20 customers and with adding new
you I should load setting of each customer and add there new ID and to
this new customer you
You should use one unique CustomerID. E.g. if you have customer user A
and B from company C, then both of them should have CustomerID 'C'. When
another user from company C gets an account, this user has also the
CustomerID 'C'. You don't have to edit the profiles from A and B.
with
multiple IDs (Company tickets)?
As I understand now this way can be used to provide one user view to
certain customers tickets.
mailinglis...@renee-baecker.de
Sent by: otrs-boun...@otrs.org
11.05.2009 15:19
Please respond to
otrs@otrs.org
To
otrs@otrs.org
cc
Subject
Re: [otrs] Company
Further to this, I've come up with the following map which solves the
problem:
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required,
storage-type
[ 'UserSalutation', 'Title',
Customer Company eh? That sounds far more useful than filling out all the
CustomerIDs with hundreds of customers. I shall have to have a go with this.
Note - using CustomerIDs you don't need to update the tickets, it works
immediately.
2009/4/2 Greg Pennell - HSA Global
Hi,
Company ticket is based on the users cusotmer_id. If you want users to
see other users tickets, then they have to have the same customer_id.
On Apr 2, 2009, at 4:29 AM, Lakshan Fernando. wrote:
Is their any one who can help on this question
all i want to know is how to enable
thanks Shawn, thanks for the reply
--- On Thu, 4/2/09, Shawn Beasley shawn.beas...@otrs.com wrote:
From: Shawn Beasley shawn.beas...@otrs.com
Subject: Re: [otrs] Company tickets
To: User questions and discussions about OTRS. otrs@otrs.org
Date: Thursday, April 2, 2009, 11:02 PM
Hi
Hi,
I want to know how to enable Company Tickets feature to view from the customer
login so each user can see all others users in the queue and the tickets.
Thanks you
Laksahn
-
OTRS mailing list: otrs -
Subject: [otrs] Company tickets
Hi,
I want to know how to enable Company Tickets feature to view from the customer
login so each user can see all others users in the queue and the tickets.
Thanks you
Laksahn
-
OTRS
: [otrs] Company tickets
To: lakshan2...@yahoo.com lakshan2...@yahoo.com, User questions and
discussions about OTRS. otrs@otrs.org
Date: Wednesday, April 1, 2009, 4:56 PM
Hello, just copying and pasting...
Hi, we are using, at customer creation page, the
attributes CustomerID and CustomerIDs
Is their any one who can help on this question
all i want to know is how to enable Company Tickets feature on OTRS
Thanks you
Lakshan
--- On Wed, 4/1/09, Lakshan Fernando. lakshan2...@yahoo.com wrote:
From: Lakshan Fernando. lakshan2...@yahoo.com
Subject: Re: [otrs] Company tickets
-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lakshan
Fernando.
Sent: Thursday, 2 April 2009 3:30 p.m.
To: otrs@otrs.org
Subject: Re: [otrs] Company tickets
Is their any one who can help on this question
all i want to know is how to enable Company Tickets feature
I've got an installation of OTRS 2.3.4 (with ITSM 1.2.3 integrated).
I've successfully integrated everything perfectly with our Active
Directory structure - both agents and customers can login (only to
their respective front ends) and operate correctly authenticated with
AD.
The one remaining
The best way to accomplish this, and correct me if I am wrong, is with roles.
Roles allow for OTRS to grant access based upon the roll. For example, you
could have the role of supervisor where they can see the the tickets for all of
the user (customer or agent) that they supervise.
Below is
Thanks Jeremy
Unfortunately roles only cover the rights for the Agent user, not for the
Customer user.
Perhaps I should have been more clear - we need our Customer users (on the
customer.pl frontend) to be able to see each others tickets.
2009/3/30 Jeremy Adams jeremyad...@dcccd.edu
The best
to enable
this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matthew
Coulson
Sent: segunda-feira, 30 de março de 2009 10:04
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Company
Maurício
Thanks, that explains that CustomerIDs does work how I thought it did. It's
no good - we have far too many customers to do this with. With only a dozen
or so I can understand this being an effective solution, but it's
unmanageable and unwieldy for the amount we need to be dealing with.
]
Sent: 2008年11月11日 11:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Colleagues, I'm sorry for putting so much confusion into the case.
I'm an IT service provider for company Acme. I support Acme's ERP
system.
My agents
The other problem I found
is that if you move a ticket from the queue to another queue the ticket will
not be traceable by the customer who issued it. This is not reasonable.
I agree, it should be possible for the customer to see the current
status of a ticket even it's been moved out of their
OTRS.
Subject: Re: [otrs] company tickets access control
Colleagues, I'm sorry for putting so much confusion into the case.
I'm an IT service provider for company Acme. I support Acme's ERP
system.
My agents are trustworthy.
Acme has users Ann and Mallory. Ann is a financial
PROTECTED]
Sent: 2008年11月12日 08:00 AM
To: [EMAIL PROTECTED]; User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Jack,
in that case, user test2 can't read test1's tickets at all! That was
not the point, right? The requirement was that only passwords were
who issued it. This is not reasonable.
Regards,
Jack
-Original Message-
From: Michiel Beijen [mailto:[EMAIL PROTECTED]
Sent: 2008年11月12日 08:00 AM
To: [EMAIL PROTECTED]; User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Jack,
in that case
about OTRS.
Subject: [otrs] company tickets access control
Hello, list.
I've come across a problem I can't overcome.
Suppose I have a request to reset a password on some account for a user due
to account locked or password forgotten. I thought I could communicate the
new password to a user
.
Subject: Re: [otrs] company tickets access control
Colleagues, I'm sorry for putting so much confusion into the case.
I'm an IT service provider for company Acme. I support Acme's ERP
system.
My agents are trustworthy.
Acme has users Ann and Mallory. Ann is a financial
set each user in each group. :)
Regards,
Jack
_
From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
Sent: 2008年11月10日 14:41 PM
To: User questions and discussions about OTRS.
Subject: [otrs] company tickets access control
Hello, list.
I've come across a problem I can't overcome
Maybe someone else has a better solution, but you could reset and
email the password from Perl outside the ticket system.
bin/otrs.setPassword could be used for this.
Paul
2008/11/10 Anton Gubar'kov [EMAIL PROTECTED]:
Hello, list.
I've come across a problem I can't overcome.
Suppose I have
could
narrow down the risk?
In this way, you even can set each user in each group. :)
Regards,
Jack
From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
Sent: 2008年11月10日 14:41 PM
To: User questions and discussions about OTRS.
Subject: [otrs] company
] company tickets access control
Hello, list.
I've come across a problem I can't overcome.
Suppose I have a request to reset a password on some account for a user due
to account locked or password forgotten. I thought I could communicate the
new password to a user using external-email or external
not read user test1’s tickets, despite they
are under the same CustomerID.
Jack
_
From: Anton Gubar'kov [mailto:[EMAIL PROTECTED]
Sent: 2008年11月11日 11:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] company tickets access control
Colleagues, I'm sorry
Hello, list.
I've come across a problem I can't overcome.
Suppose I have a request to reset a password on some account for a user due
to account locked or password forgotten. I thought I could communicate the
new password to a user using external-email or external-note article. But it
is really
All,
I am getting ready to roll out OTRS as a company wide IT ticketing
solution. I have it set up successfully for all 150 users being
authenticated via LDAP to Active Directory. I would like to enable
Company Tickets view from the customer login so each user can see all
150 other users in the
Hello,
i've installed OTRS for a few weeks, and a client report me that he can't
see his company's tickets.
his colleague posted some tickets, and so did he.
everyone can see his own tickets, but can't see the colleague's tickets.
the 2 of them belong to a group and the parameter
Yannick Costa wrote:
i've installed OTRS for a few weeks, and a client report me that he
can't see his company's tickets.
his colleague posted some tickets, and so did he.
everyone can see his own tickets, but can't see the colleague's
tickets.
the 2 of them belong to a group and the
Carlos Oyarzabal wrote:
Are company tickets grouped by domain ([EMAIL PROTECTED]) ?
Can any customer user with the same domain acces to all company
tickets?
No, OTRS doesn't look at the domain. Use the same CustomerID for all
users from a specific company.
Nils Breunese.
PGP.sig
Are company tickets grouped by domain ([EMAIL PROTECTED]) ?
Can any customer user with the same domain acces to all company tickets?
Regards,
Carlos,
México
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
I'm trying to figure out how to remove Company Tickets from the customer
interface. Any ideas on how to get rid of it?
Thanks,
Jason R. Benedick
Workstation Technician
Thaddeus Stevens College of Technology
___
OTRS mailing list: otrs -
I'm trying to figure out how to remove Company Tickets from the customer
interface. I have no need or want for that icon and I would like to
remove it.
Thanks,
Jason R. Benedick
Workstation Technician
Thaddeus Stevens College of Technology
___
Subject: Company Tickets Not Fully ShowingTo: otrs@otrs.orgHello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the
Having an issue inserting settings from default.pm into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view all
others customers tickets in Company Tickets view. It also said there was a
frontend way to achieve this ive been unable to find it. Any
solutions?
]Company Tickets
Having an issue inserting settings from default.pm
into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view
all
others customers tickets in Company Tickets view. It also said there was
a
frontend way to achieve this ive been unable
Subject
[otrs]Company Tickets
Having an issue inserting settings from default.pm
into config.pm I get a
misconfugartion error. I am trying to make it so all customers can view
all
others customers tickets in Company Tickets view. It also said there was
a
frontend way
Hello,
I setup a Linux (Slackware 10) server for my IT department recently we
have everything seemingly running smoothly however for some reason when
I log in from any customer account the Company Tickets section only
shows list of the current customers tickets and not a complete list of
all
I got it now. I was changing the table customer_user only and the old tickets
were gone. I had to change the tickets, too !!!
Best regards,
Sven
On Wednesday 21 September 2005 09:42, [EMAIL PROTECTED] wrote:
Hi,
we are using OTRS 1.3.2 and I want to enable the company ticket feature for
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 21, 2005 5:42 PM
To: otrs@otrs.org
Subject: [otrs] Company Tickets
Hi,
we are using OTRS 1.3.2 and I want to enable the company ticket feature for the
customer web frontend
Hi!
Meanwhile I found an old thread in the archives which was named exactly like
mine and discussing exactly the same issue...but unfortunately which as well
did not answer the question !?!
So, doesn't really anybody is using this feature (Company Tickets) ?
1) Is it a secret we have to pay
Hi folks,
I'm using OTRS 1.3.x with Oracle. Anyone here have implemented Company
Tickets? I tried a lot, but it never worked for me.
Cheers,
--
Ivã D. Boesing
---
Oracle Certified DBA
[EMAIL PROTECTED]
Tel.: (51) 9177 5620
Immediate Consultoria e Sistemas
Dear All,
We have a question about Company Ticket under the customer interface:
- How the customerID is generated when a customer can login by itself?
Do we have to modify it for each customer?
- How can several customer have the same customerID automaticaly?
- Is it possible to map it to an
Dear All,
Thank you for the last answer.
We now have some more questions:
- How the customerID is generated when a customer can login by itself?
Do we have to modify it for each customer?
- How can several customer have the same customerID automaticaly?
- Is it possible to map it to an LDAP
Hello and - as it's the first time I'm posting in this list - a great
accolade to the OTRS-Team.
I've wondered about the Company Tickets-button in the
CustomerUser-area (customer.pl).
What different options does this button realize the MyTickest-button
doesn't?
Does it have anything to do with
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