I've been having a similar problem to the OP. I had checked that my
username/pw was correct, I had tested the connection from plugins >
Spotify > settings and that was all fine. I'm using a SB3 with my LMS
(7.9 nightly from today) on a laptop unning W10. I then ran through the
Windows Firewall
Just in case someone else comes to this thread as I have done trying to
solve the helper app issue.
I had a qnap 412 which spotify worked on and while trying to get it to
work on a new 469 I was getting the error.
I changed 2 things, don't know which worked.
- I selected my counrty
- I
For anyone finding this thread with similar issues...
Well, tired of hitting my head against a brick wall I finally took the
plunge and updated my system. Rather than sticking with Ubuntu I've
reinstalled the operating system, choosing Lubuntu (14.04) because of
its much smaller footprint. I
Can anyone please help me solve this connection problem (caused by
Firewall? Network?)
As explained above it appears that the players can't connect to the
Helper app, but having tried I can (I'm a bit out of my depth when it
comes to network configs and Ubuntu) I could do with some step by step
baroquedub wrote:
Hi Triode,
I'm sure you've got plenty of more important things to do... :) bt would
be very grateful for any advice on this. Many thanks!
Try playing from the player and then check the helper app logs - do you
see any entries saying connected for the time when the player
Triode wrote:
OK this is good - it shows you can connect to the helper app. So the
question would be do you see any debug entries when a player tries to
connect? If not is the player actually connected to the same network?
Hi Triode,
I'm sure you've got plenty of more important things to
baroquedub wrote:
Hi again Triode. Much appreciate your help with this.
Fair comment! I've done my best to confirm that the PaPing utility is
indeed connecting to the Helper App...
First off I tried on port 9006 (paping 192.168.0.102 -p 9006 -c 4) and
got a 'no connection' response, so
Triode wrote:
When you connect to port 9005 do you get an entry in the helper app log
- if not then you are not connecting to the help app and you need to
look at what you are connecting to! I still suspect a network/firewall
issue - please check that this actually connects to the helper
Triode wrote:
OK this is good - it shows you can connect to the helper app. So the
question would be do you see any debug entries when a player tries to
connect? If not is the player actually connected to the same network?
Not sure which of the lines are debug entries (I've set the Helper
Been through many similar posts but can't find a solution... hoping
someone can help :)
I've installed the Triode plug-in for Spotify and although log-in,
metadata and other functionality seems to work fine (i.e. if I select
one of my playlists it shows all tracks including album art) but
Triode wrote:
This looks like a network or firewall issue - the player is not
connecting to the helper app. Can you check that you can access it from
a network connected device on the same network as the player? What do
you see if you run wireshark on the server - do you see a player
baroquedub wrote:
Thanks for the prompt reply.
As I mentioned, I've successfully connected to the server on port 9005
from a network connected device on the same network - running PaPing on
a windows machine on the same network I get this:
C:\paping 192.168.0.102 -p 9005 -c 4
paping
This looks like a network or firewall issue - the player is not
connecting to the helper app. Can you check that you can access it from
a network connected device on the same network as the player? What do
you see if you run wireshark on the server - do you see a player trying
to connect?
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