I like the idea if they made a video for each model. It would be cool to
see the differences between the models.
On Friday, January 18, 2013 12:59:12 PM UTC-5, Mike wrote:
I really really liked that video. Entertaining and informative. Some folks
will watch it and chuckle, thinking it's
From the evidence that Grant provided, you can't validly make that
conclusion.
Allow me to make a humble retraction. I can only validly lay 100% of the
fault at the feet of the rider, not one scintilla more. 200% was unfair of
me. Mea culpa.
On Thursday, January 17, 2013 6:25:47 PM
I really really liked that video. Entertaining and informative. Some folks
will watch it and chuckle, thinking it's like something out of Portlandia
but others will probably be drawn in by it.
My favorite parts were Grant talking at the beginning and the footage of
Rich bombing down
Not on the basis of the evidence, you can't.
On Fri, Jan 18, 2013 at 10:52 AM, William tapebu...@gmail.com wrote:
Allow me to make a humble retraction. I can only validly lay 100% of the
fault at the feet of the rider, not one scintilla more. 200% was unfair of
me. Mea culpa.
--
You
Oh, I thought you were joking around since I said 200%.
Care to share your theory? I'm apparently not smart enough to conceive a
way that this could possibly be a defective frame.
On Friday, January 18, 2013 12:08:21 PM UTC-8, Patrick Moore wrote:
Not on the basis of the evidence, you
On Fri, Jan 18, 2013 at 12:17 PM, William tapebu...@gmail.com wrote:
Oh, I thought you were joking around since I said 200%.
Care to share your theory? I'm apparently not smart enough to conceive a
way that this could possibly be a defective frame.
It *could* be defectively brittle metal,
Dropouts are generally cast parts, so it is possible it was defective.
But, it's also clear that we have no real business deciding anything about
the person who sent it in, and whether it's a valid claim. It's a
Rivendell decision and they chose to act in an amazingly upright manner.
I'll drop it. It's probably my ex-retail guilt complex wanting to give
Rivendell the benefit of the doubt. If Rivendell wants to give the rider
the benefit of the doubt, I've got no reason to be upset about it. They've
been kind to me before, too. I shouldn't be bummed at them being kind to
You know, after looking more closely at what Grant said, and at the photos,
I have to agree that the evidence points to more than a brittle or
defective dropout. I neglected to consider the damage to the wheel, which
points to a stick. So I withdraw my earlier comment.
What drew my fire was what
[Now that we've taken care of *that*, let's talk about Lance as talked
about by Grant.]
On Fri, Jan 18, 2013 at 5:08 PM, PATRICK MOORE bertin...@gmail.com wrote:
You know, after looking more closely at what Grant said, and at the
photos, I have to agree that the evidence points to more than a
From the evidence that Grant provided, you can't validly make that
conclusion.
Me, I worked in sales, too -- insurance -- and dealt with idiot and knavish
clients, so nothing would surprise me; and indeed, JRA would be very odd
here. But the evidence as given does not allow of more than a
Grant is just too nice of a guy to point out that some user error results
in failure. Any product has that possibility. A Ferrari is a nice car, top
of the line, but if you mash the clutch and grind through all the gears for
the better part of an afternoon you are gonna need a new gearbox, not the
Good grief! I didn't think it possible to like RBW more than I already did.
Great video of great people, and a great business.
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I'm reading a random library book called United Breaks Guitars, which is about
customer service, which always makes me think of Rivendell. I'd never seen or
heard of the viral video it's about (the author is the songwriter), which is
ironic, since it has 13,000,000 views on YouTube.
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