Re: [RE-wrenches] Communications using the Conext Gateway

[Mac Lewis]

Hi Drake,

In response to your questions:
This is a residential application, so it is likely that we already are set
up on DHCP, although this is not verified. If this was set up on static,
would it cause the disconnection issues?  *Hard to know, there are a lot of
pitfalls for static IP addressing, most of which I don't understand.  If
there were devices with the same IP address they would interfere with each
other and could cause disconnection issues.*

Is it the router that is set to DHCP? * Its actually the device is set up
as DHCP.  It is handing over control of its networking parameters to the
router (including the IP address).  Routers will have the ability to
perform the DHCP operation..*

Doesn't the router assign the Gateway the IP addresses? * If you are
talking about the Conext Gateway (not the network gateway) as long as you
set the Gateway to DHCP, yes you've given the IP addressing duty to the
router.*

Im thinking that since Schneider is experiencing so many issues, its
probably a software issue on their end.

Hope that helps.




On Sat, Sep 14, 2019 at 9:24 AM 
wrote:

> Hi Mac,
>
> This is a residential application, so it is likely that we already are set
> up on DHCP, although this is not verified. If this was set up on static,
> would it cause the disconnection issues?
>
> Is it the router that is set to DHCP?  Doesn't the router assign the
> Gateway the IP addresses?
>
> The internet seems stable. I've used it a lot.
>
> Your help is very much appreciated.
>
> Thank you,
>
> Drake
>
>
> - Original Message -
> From:
> "RE-wrenches" 
>
> To:
> "RE-wrenches" 
> Cc:
>
> Sent:
> Fri, 13 Sep 2019 09:01:38 -0600
> Subject:
> Re: [RE-wrenches] Communications using the Conext Gateway
>
>
> Hi Drake,
>
> In general, you want to use DHCP unless its an unusual network.  You would
> typically enter this into the network page of the device.  This gives the
> router control of the IP address and all of the other networking parameters
> of the device on the network.  Static is more common in a
> commercial environment.
>
> If you need to do static for some reason, you would want to talk to the IT
> person who set up the network.  Otherwise, if you choose an IP address
> already used, it will cause problems and might kick the other device off
> the network.
>
> On Fri, Sep 13, 2019 at 8:32 AM Drake <
> drake.chamber...@redwoodalliance.org> wrote:
>
>> I have very similar issues. The Gateway connects and disconnects
>> continually. I have 14,370 events listed, mostly the Gateway connected and
>> disconnected.
>>
>> The first few weeks it was running, the Insight 2 (the Gateway web site)
>> scrolled repeatedly through all the error messages it could throw out. I
>> went out to the site thinking that the system would be in smoldering ruin,
>> but it was working perfectly.
>>
>> The Gateway - Insight 2 system does not seem market ready. Tech support
>> seems to have dried up. The last information I got was:
>>
>> "Are you using DHCP or static IP?. If static, make sure the DNS server
>> and gateway server are correctly manually entered. Also make sure the IP
>> address you chose is appropriate for the subnet range of your router"
>>
>>- Is the connection and disconnection an issue of  static IP vs DHCP?
>>   - How are corrections make?
>>- How does one correctly enter the DNS server and Gateway.
>>   - Where is it entered?
>>- How do we know what IP address is appropriate for the subnet range
>>of the router?
>>
>> Thanks in advance.
>>
>> Drake
>>
>> Drake Chamberlin
>>
>>
>>
>>
>>
>> *Athens Electric LLC OH License 44810 CO License 3773 NABCEP Certified
>> Solar PV 740-448-7328*http://athens-electric.com/
>>
>>
>> At 11:07 PM 9/12/2019, you wrote:
>>
>> I have a net metered battery backup Dual stack XW Pro with a Conext
>> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
>> read and write to the inverters through the gateway as long as I'm
>> connected to it through the local area network.
>> I was also able to register the Gateway on the Insight2 website which has
>> retained some of the iniial data. However, shortly thereafter the gateway
>> seems to have stopped communicating with the insight server, or at least
>> the server has stopped showing the gateway as connected.  I know there is
>> internet access because everything else on the LAN has connectivity.Â
>> Schneider support not only has been having ridiculously impossible wait
>> times, but when I do get through to

Re: [RE-wrenches] Communications using the Conext Gateway

[Kevin Pegg]

Howie, I share much of your frustration.

I have dozens of clients using the Combox / Insight platform. The comboxes are 
generally solid, but insight has not been reliable for at least a year. All 
sorts of randomly scrambled and contradictory data from insight - wastes the 
installers time when we don't have reliable data.

The gateway / Insight2 looks promising, but the software has a long way to go. 
Reliability issues are one, but I find the layout and overall design and 
ability to view and extract performance data is poor.

So we have two communications options for this platform, neither are fully 
reliable at this time.

Challenging.

Kevin

From: RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] On Behalf 
Of Howie Michaelson
Sent: September-15-19 9:45 AM
To: RE-wrenches 
Subject: Re: [RE-wrenches] Communications using the Conext Gateway

Sandra,
Thank you very much for getting back to me.  I really want to use Schneider 
equipment, but the tech support delays alone are incredibly infuriating!  Good 
to know that you are working on it, and I understand the slow training issue.
On the other hand, this is an incredibly unfair and unwise way to treat your 
installer base!  I have wasted all told probably a week of my time waiting on 
the phone and trying solutions that tech support has offered or suggested 
without the needed information about the current state of various devices.  And 
to release equipment onto us that hasn't been vetted enough is costly to us, 
and degrades my confidence in all the equipment, not to mention my clients 
confidence and satisfaction with me.  Schneider is obviously not the first 
company to experience these type of challenges, but I thought they had learned 
from others, including their Xantrex predecessor - now I'm not so sure. I look 
forward to a significant improvement in tech support.  I would think Schneider 
has the resources to make this happen quickly.
Best,
Howie

On Fri, Sep 13, 2019 at 11:55 AM Sandra Herrera 
mailto:sandra.herr...@se.com>> wrote:
Howie,
I am sorry to hear about the issues with Insight2 as well as communications 
with our technical support department.
We have identified connectivity issues between some gateways and Insight2, in 
some cases:

  1.  The Gateway stops sending data to Insight2 after firmware update
  2.  If the time setting on Gateway is different than time on Isight2, this 
will cause the no communication issue
  3.  Customer network connectivity, this one usually shows an intermittent 
connection
We are working on a new framework application that should resolve most of the 
problems, and this will be a firmware update for Gateway 1.05 as well as the 
server update, scheduled this month.

As far as technical support, we are still experiencing growing pains since the 
move from Costa Mesa, California to Denver. However, we are hiring two new 
technicians for the team in Denver, which will reduce the hold time. 
Unfortunately, the learning curve for a technical support representative is 
steep, and it usually takes several months for a new hire to get to a level of 
knowledge.
I will reach out to you directly with specific troubleshooting steps to 
identify the communication issues for the system.

Regards

Sandra Herrera
sandra.herr...@se.com<mailto:sandra.herr...@se.com>




From: RE-wrenches 
mailto:re-wrenches-boun...@lists.re-wrenches.org>>
 On Behalf Of Howie Michaelson
Sent: Thursday, September 12, 2019 8:07 PM
To: RE-wrenches 
mailto:re-wrenches@lists.re-wrenches.org>>
Subject: [RE-wrenches] Communications using the Conext Gateway


[External email: Use caution with links and attachments]




I have a net metered battery backup Dual stack XW Pro with a Conext Gateway. 
The Gateway is communicating on the Xanbus netwark and I'm able to read and 
write to the inverters through the gateway as long as I'm connected to it 
through the local area network.
I was also able to register the Gateway on the Insight2 website which has 
retained some of the iniial data. However, shortly thereafter the gateway seems 
to have stopped communicating with the insight server, or at least the server 
has stopped showing the gateway as connected.  I know there is internet access 
because everything else on the LAN has connectivity.
Schneider support not only has been having ridiculously impossible wait times, 
but when I do get through to them, they are of no help with this issue.  I've 
made my way to tier 3 support, but that has not helped in this matter.
Does anyone know if there is a trick or some reason why the gateway would stop 
communicating out to the Insight2 server.  I've updated all the firmware of the 
schneider products.  This has allowed me to actually have the gateway start 
working properly, based on the most recent firmware update this past week.
I've really been happy with the XW+ inverters as well as this relatively new 
communication and remot

Re: [RE-wrenches] Communications using the Conext Gateway

[Howie Michaelson]

Sandra,
Thank you very much for getting back to me.  I really want to use Schneider
equipment, but the tech support delays alone are incredibly infuriating!
Good to know that you are working on it, and I understand the slow training
issue.
On the other hand, this is an incredibly unfair and unwise way to treat
your installer base!  I have wasted all told probably a week of my time
waiting on the phone and trying solutions that tech support has offered or
suggested without the needed information about the current state of various
devices.  And to release equipment onto us that hasn't been vetted enough
is costly to us, and degrades my confidence in all the equipment, not to
mention my clients confidence and satisfaction with me.  Schneider is
obviously not the first company to experience these type of challenges, but
I thought they had learned from others, including their Xantrex predecessor
- now I'm not so sure. I look forward to a significant improvement in tech
support.  I would think Schneider has the resources to make this happen
quickly.
Best,
Howie

On Fri, Sep 13, 2019 at 11:55 AM Sandra Herrera 
wrote:

> Howie,
>
> I am sorry to hear about the issues with Insight2 as well as
> communications with our technical support department.
>
> We have identified connectivity issues between some gateways and Insight2,
> in some cases:
>
>1. The Gateway stops sending data to Insight2 after firmware update
>2. If the time setting on Gateway is different than time on Isight2,
>this will cause the no communication issue
>3. Customer network connectivity, this one usually shows an
>intermittent connection
>
> We are working on a new framework application that should resolve most of
> the problems, and this will be a firmware update for Gateway 1.05 as well
> as the server update, scheduled this month.
>
>
>
> As far as technical support, we are still experiencing growing pains since
> the move from Costa Mesa, California to Denver. However, we are hiring two
> new technicians for the team in Denver, which will reduce the hold time.
> Unfortunately, the learning curve for a technical support representative is
> steep, and it usually takes several months for a new hire to get to a level
> of knowledge.
>
> I will reach out to you directly with specific troubleshooting steps to
> identify the communication issues for the system.
>
>
>
> Regards
>
>
>
> Sandra Herrera
>
> sandra.herr...@se.com
>
>
>
>
>
>
>
>
>
> *From:* RE-wrenches  *On
> Behalf Of *Howie Michaelson
> *Sent:* Thursday, September 12, 2019 8:07 PM
> *To:* RE-wrenches 
> *Subject:* [RE-wrenches] Communications using the Conext Gateway
>
>
>
> [External email: Use caution with links and attachments]
> --
>
>
>
> I have a net metered battery backup Dual stack XW Pro with a Conext
> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
> read and write to the inverters through the gateway as long as I'm
> connected to it through the local area network.
>
> I was also able to register the Gateway on the Insight2 website which has
> retained some of the iniial data. However, shortly thereafter the gateway
> seems to have stopped communicating with the insight server, or at least
> the server has stopped showing the gateway as connected.  I know there is
> internet access because everything else on the LAN has connectivity.
>
> Schneider support not only has been having ridiculously impossible wait
> times, but when I do get through to them, they are of no help with this
> issue.  I've made my way to tier 3 support, but that has not helped in this
> matter.
>
> Does anyone know if there is a trick or some reason why the gateway would
> stop communicating out to the Insight2 server.  I've updated all the
> firmware of the schneider products.  This has allowed me to actually have
> the gateway start working properly, based on the most recent firmware
> update this past week.
>
> I've really been happy with the XW+ inverters as well as this relatively
> new communication and remote programming capability that the gateway
> promises. I would like to continue to use them, however, the difficulty of
> getting to Tech Support, no less someone that can actually help is starting
> to affect my decision process.  Any suggestions are welcome.
>
> Thanks, Howie
>
>
> *Howie Michaelson **Sun Catcher*
>
> *NABCEP Certified Solar PV Installer™ *
>
> *Solar Electric Systems Sales & Service **802-272-0004*
>
>
> __
> This email has been scanned by the Symantec Email Security.cloud service.
> ___

Re: [RE-wrenches] Communications using the Conext Gateway

[Glenn Burt]

The DHCP server will only assign a new IP address if it's lease time has 
expired. Otherwise it will continue to use the same IP address it previously 
held.A simple power cycle will most likely not result in a new 
address.-GlennSent from my 'smart'phone, so please excuse typos and spelling 
errors.-- Original message--From: Jerry ShaferDate: Sat, Sep 14, 2019 
12:01 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Communications using the 
Conext GatewayEverything is set in the device, if it is static then you make 
the change as long g as it is with in the routers range, DHCP will do that on 
it's own. If it is DHCP a power cycle should make the device reassign an IP, If 
static then no, it will just try to connect JerryJerryOn Sat, Sep 14, 2019, 
8:24 AM   wrote:Hi Mac,This is a 
residential application, so it is likely that we already are set up on DHCP, 
although this is not verified. If this was set up on static, would it cause the 
disconnecti
 on issues? Is it the router that is set to DHCP?  Doesn't the router assign 
the Gateway the IP addresses? The internet seems stable. I've used it a lot. 
Your help is very much appreciated.Thank you,Drake - Original Message 
-From: "RE-wrenches" To:"RE-wrenches" 
Cc:Sent:Fri, 13 Sep 2019 09:01:38 
-0600Subject:Re: [RE-wrenches] Communications using the Conext GatewayHi 
Drake,In general, you want to use DHCP unless its an unusual network.  You 
would typically enter this into the network page of the device.  This gives the 
router control of the IP address and all of the other networking parameters of 
the device on the network.  Static is more common in a commercial 
environment.If you need to do static for some reason, you would want to talk to 
the IT person who set up the network.  Otherwise, if you choose an IP address 
already used, it will cause problems and might kick the other device off the 
network.O
 n Fri, Sep 13, 2019 at 8:32 AM Drake  
wrote:

I have very similar issues. The Gateway connects and disconnects
continually. I have 14,370 events listed, mostly the Gateway connected
and disconnected. 
The first few weeks it was running, the Insight 2 (the Gateway web site)
scrolled repeatedly through all the error messages it could throw out. I
went out to the site thinking that the system would be in smoldering
ruin, but it was working perfectly. 
The Gateway - Insight 2 system does not seem market ready. Tech support
seems to have dried up. The last information I got was:
"Are you using DHCP or static IP?. If static, make sure the DNS
server and gateway server are correctly manually entered. Also make sure
the IP address you chose is appropriate for the subnet range of your
router"
Is the connection and disconnection an issue of  static IP vs
DHCP? 
How are corrections make? 
How does one correctly enter the DNS server and Gateway. 
Where is it entered?  
How do we know what IP address is appropriate for the subnet range of
the router?
Thanks in advance. 
Drake 
Drake ChamberlinAthens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV 
740-448-7328http://athens-electric.com/

At 11:07 PM 9/12/2019, you wrote:I have a net metered battery
backup Dual stack XW Pro with a Conext Gateway. The Gateway is
communicating on the Xanbus netwark and I'm able to read and write to the
inverters through the gateway as long as I'm connected to it through the
local area network. 
I was also able to register the Gateway on the Insight2 website which has
retained some of the iniial data. However, shortly thereafter the gateway
seems to have stopped communicating with the insight server, or at least
the server has stopped showing the gateway as connected.  I know
there is internet access because everything else on the LAN has
connectivity.  
Schneider support not only has been having ridiculously impossible wait
times, but when I do get through to them, they are of no help with this
issue.  I've made my way to tier 3 support, but that has not helped
in this matter.
Does anyone know if there is a trick or some reason why the gateway would
stop communicating out to the Insight2 server.  I've updated all
the firmware of the schneider products.  This has allowed me to
actually have the gateway start working properly, based on the most
recent firmware update this past week.
I've really been happy with the XW+ inverters as well as this relatively
new communication and remote programming capability that the gateway
promises. I would like to continue to use them, however, the difficulty
of getting to Tech Support, no less someone that can actually help is
starting to affect my decision process.  Any suggestions are
welcome.
Thanks, HowieHowie Michaelson
Sun CatcherNABCEP Certified Solar PV
Installerâ„¢
Solar Electric Systems Sales &
Service
802-272-0004___
List sponsored by Redwood Alliance
List Address: RE-wrenches@lists.re-wrenches.org
Change listserver email address & settings:

Re: [RE-wrenches] Communications using the Conext Gateway

[Jerry Shafer]

Everything is set in the device, if it is static then you make the change
as long g as it is with in the routers range, DHCP will do that on it's
own. If it is DHCP a power cycle should make the device reassign an IP, If
static then no, it will just try to connect
Jerry
Jerry

On Sat, Sep 14, 2019, 8:24 AM  wrote:

> Hi Mac,
>
> This is a residential application, so it is likely that we already are set
> up on DHCP, although this is not verified. If this was set up on static,
> would it cause the disconnection issues?
>
> Is it the router that is set to DHCP?  Doesn't the router assign the
> Gateway the IP addresses?
>
> The internet seems stable. I've used it a lot.
>
> Your help is very much appreciated.
>
> Thank you,
>
> Drake
>
>
> - Original Message -
> From:
> "RE-wrenches" 
>
> To:
> "RE-wrenches" 
> Cc:
>
> Sent:
> Fri, 13 Sep 2019 09:01:38 -0600
> Subject:
> Re: [RE-wrenches] Communications using the Conext Gateway
>
>
> Hi Drake,
>
> In general, you want to use DHCP unless its an unusual network.  You would
> typically enter this into the network page of the device.  This gives the
> router control of the IP address and all of the other networking parameters
> of the device on the network.  Static is more common in a
> commercial environment.
>
> If you need to do static for some reason, you would want to talk to the IT
> person who set up the network.  Otherwise, if you choose an IP address
> already used, it will cause problems and might kick the other device off
> the network.
>
> On Fri, Sep 13, 2019 at 8:32 AM Drake <
> drake.chamber...@redwoodalliance.org> wrote:
>
>> I have very similar issues. The Gateway connects and disconnects
>> continually. I have 14,370 events listed, mostly the Gateway connected and
>> disconnected.
>>
>> The first few weeks it was running, the Insight 2 (the Gateway web site)
>> scrolled repeatedly through all the error messages it could throw out. I
>> went out to the site thinking that the system would be in smoldering ruin,
>> but it was working perfectly.
>>
>> The Gateway - Insight 2 system does not seem market ready. Tech support
>> seems to have dried up. The last information I got was:
>>
>> "Are you using DHCP or static IP?. If static, make sure the DNS server
>> and gateway server are correctly manually entered. Also make sure the IP
>> address you chose is appropriate for the subnet range of your router"
>>
>>- Is the connection and disconnection an issue of  static IP vs DHCP?
>>   - How are corrections make?
>>- How does one correctly enter the DNS server and Gateway.
>>   - Where is it entered?
>>- How do we know what IP address is appropriate for the subnet range
>>of the router?
>>
>> Thanks in advance.
>>
>> Drake
>>
>> Drake Chamberlin
>>
>>
>>
>>
>>
>> *Athens Electric LLC OH License 44810 CO License 3773 NABCEP Certified
>> Solar PV 740-448-7328*http://athens-electric.com/
>>
>>
>> At 11:07 PM 9/12/2019, you wrote:
>>
>> I have a net metered battery backup Dual stack XW Pro with a Conext
>> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
>> read and write to the inverters through the gateway as long as I'm
>> connected to it through the local area network.
>> I was also able to register the Gateway on the Insight2 website which has
>> retained some of the iniial data. However, shortly thereafter the gateway
>> seems to have stopped communicating with the insight server, or at least
>> the server has stopped showing the gateway as connected.  I know there is
>> internet access because everything else on the LAN has connectivity.Â
>> Schneider support not only has been having ridiculously impossible wait
>> times, but when I do get through to them, they are of no help with this
>> issue.  I've made my way to tier 3 support, but that has not helped in
>> this matter.
>> Does anyone know if there is a trick or some reason why the gateway would
>> stop communicating out to the Insight2 server.  I've updated all the
>> firmware of the schneider products.  This has allowed me to actually have
>> the gateway start working properly, based on the most recent firmware
>> update this past week.
>> I've really been happy with the XW+ inverters as well as this relatively
>> new communication and remote programming capability that the gateway
>> promises. I would like to continue to use them, however, the difficulty of
>> getting to Tech Support, no less some

Re: [RE-wrenches] Communications using the Conext Gateway

[drake . chamberlin]

Hi Mac,

This is a residential application, so it is likely that we already are
set up on DHCP, although this is not verified. If this was set up on
static, would it cause the disconnection issues? 

Is it the router that is set to DHCP?  Doesn't the router assign the
Gateway the IP addresses? 

The internet seems stable. I've used it a lot. 

Your help is very much appreciated.

Thank you,

Drake 

- Original Message -
From:
 "RE-wrenches" 

To:
"RE-wrenches" 
Cc:

Sent:
Fri, 13 Sep 2019 09:01:38 -0600
Subject:
Re: [RE-wrenches] Communications using the Conext Gateway

Hi Drake,

In general, you want to use DHCP unless its an unusual network.  You
would typically enter this into the network page of the device.  This
gives the router control of the IP address and all of the other
networking parameters of the device on the network.  Static is more
common in a commercial environment.

If you need to do static for some reason, you would want to talk to
the IT person who set up the network.  Otherwise, if you choose an IP
address already used, it will cause problems and might kick the other
device off the network.

On Fri, Sep 13, 2019 at 8:32 AM Drake
 wrote:

  I have very similar issues. The Gateway connects and disconnects
continually. I have 14,370 events listed, mostly the Gateway connected
and disconnected. 

 The first few weeks it was running, the Insight 2 (the Gateway web
site) scrolled repeatedly through all the error messages it could
throw out. I went out to the site thinking that the system would be in
smoldering ruin, but it was working perfectly. 

 The Gateway - Insight 2 system does not seem market ready. Tech
support seems to have dried up. The last information I got was:

 "Are you using DHCP or static IP?. If static, make sure the DNS
server and gateway server are correctly manually entered. Also make
sure the IP address you chose is appropriate for the subnet range of
your router" 

* Is the connection and disconnection an issue of  static IP vs
DHCP? 

* How are corrections make? 

* How does one correctly enter the DNS server and Gateway. 

* Where is it entered?  

* How do we know what IP address is appropriate for the subnet range
of the router? 

Thanks in advance. 

 Drake 

 Drake Chamberlin
Athens Electric LLC
 OH License 44810
 CO License 3773
 NABCEP Certified Solar PV 
 740-448-7328
http://athens-electric.com/ [2] 

 At 11:07 PM 9/12/2019, you wrote:
I have a net metered battery backup Dual stack XW Pro with a Conext
Gateway. The Gateway is communicating on the Xanbus netwark and I'm
able to read and write to the inverters through the gateway as long as
I'm connected to it through the local area network. 
 I was also able to register the Gateway on the Insight2 website which
has retained some of the iniial data. However, shortly thereafter the
gateway seems to have stopped communicating with the insight server,
or at least the server has stopped showing the gateway as
connected.  I know there is internet access because everything else
on the LAN has connectivity.  
 Schneider support not only has been having ridiculously impossible
wait times, but when I do get through to them, they are of no help
with this issue.  I've made my way to tier 3 support, but that has
not helped in this matter.
 Does anyone know if there is a trick or some reason why the gateway
would stop communicating out to the Insight2 server.  I've updated
all the firmware of the schneider products.  This has allowed me to
actually have the gateway start working properly, based on the most
recent firmware update this past week.
 I've really been happy with the XW+ inverters as well as this
relatively new communication and remote programming capability that
the gateway promises. I would like to continue to use them, however,
the difficulty of getting to Tech Support, no less someone that can
actually help is starting to affect my decision process.  Any
suggestions are welcome.
 Thanks, Howie
Howie Michaelson
 Sun Catcher

NABCEP Certified Solar PV Installerâ„¢

Solar Electric Systems Sales & Service
 802-272-0004

___
 List sponsored by Redwood Alliance

 List Address: RE-wrenches@lists.re-wrenches.org [3]

 Change listserver email address & settings:
 http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
[4] 

 List-Archive:
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
[5] 

 List rules & etiquette:
 www.re-wrenches.org/etiquette.htm [6]

 Check out or update participant bios:
 www.members.re-wrenches.org [7]
 ___
 List sponsored by Redwood Alliance

 List Address: RE-wrenches@lists.re-wrenches.org [8]

 Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
[9]

 List-Archive:
http://www.mail-archive.com/re-wrenches@l

Re: [RE-wrenches] Communications using the Conext Gateway

[Sandra Herrera]

Howie,
I am sorry to hear about the issues with Insight2 as well as communications 
with our technical support department.
We have identified connectivity issues between some gateways and Insight2, in 
some cases:

  1.  The Gateway stops sending data to Insight2 after firmware update
  2.  If the time setting on Gateway is different than time on Isight2, this 
will cause the no communication issue
  3.  Customer network connectivity, this one usually shows an intermittent 
connection
We are working on a new framework application that should resolve most of the 
problems, and this will be a firmware update for Gateway 1.05 as well as the 
server update, scheduled this month.

As far as technical support, we are still experiencing growing pains since the 
move from Costa Mesa, California to Denver. However, we are hiring two new 
technicians for the team in Denver, which will reduce the hold time. 
Unfortunately, the learning curve for a technical support representative is 
steep, and it usually takes several months for a new hire to get to a level of 
knowledge.
I will reach out to you directly with specific troubleshooting steps to 
identify the communication issues for the system.

Regards

Sandra Herrera
sandra.herr...@se.com




From: RE-wrenches  On Behalf Of 
Howie Michaelson
Sent: Thursday, September 12, 2019 8:07 PM
To: RE-wrenches 
Subject: [RE-wrenches] Communications using the Conext Gateway


[External email: Use caution with links and attachments]




I have a net metered battery backup Dual stack XW Pro with a Conext Gateway. 
The Gateway is communicating on the Xanbus netwark and I'm able to read and 
write to the inverters through the gateway as long as I'm connected to it 
through the local area network.
I was also able to register the Gateway on the Insight2 website which has 
retained some of the iniial data. However, shortly thereafter the gateway seems 
to have stopped communicating with the insight server, or at least the server 
has stopped showing the gateway as connected.  I know there is internet access 
because everything else on the LAN has connectivity.
Schneider support not only has been having ridiculously impossible wait times, 
but when I do get through to them, they are of no help with this issue.  I've 
made my way to tier 3 support, but that has not helped in this matter.
Does anyone know if there is a trick or some reason why the gateway would stop 
communicating out to the Insight2 server.  I've updated all the firmware of the 
schneider products.  This has allowed me to actually have the gateway start 
working properly, based on the most recent firmware update this past week.
I've really been happy with the XW+ inverters as well as this relatively new 
communication and remote programming capability that the gateway promises. I 
would like to continue to use them, however, the difficulty of getting to Tech 
Support, no less someone that can actually help is starting to affect my 
decision process.  Any suggestions are welcome.
Thanks, Howie
Howie Michaelson
Sun Catcher
NABCEP Certified Solar PV Installer™
[https://drive.google.com/uc?id=1MQF8aTcFNnBR59ia5JAm1DsPHCxzNkPx=download]
Solar Electric Systems Sales & Service
802-272-0004

__
This email has been scanned by the Symantec Email Security.cloud service.
__
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org

Re: [RE-wrenches] Communications using the Conext Gateway

[Dave Angelini Offgrid Solar]

Drake, 

I attached a screenshot. I have had zero problems but I was a
Beta field tester for Schneider. I use DHCP only. Everything works that I
need for offgrid to config a remote system on Insight2. Ignore the events
as this is a known problems for firmware, 2 months away I am told. 

Make
sure you guy's are clearing your browser cache as instructed in the
firmware. 
Dave Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [1]
e-mail offgridso...@sti.net
[2]
text 209 813 0060

On Fri, 13 Sep 2019 09:09:10 -0400, Drake  wrote: I
have very similar issues. The Gateway connects and disconnects continually.
I have 14,370 events listed, mostly the Gateway connected and disconnected.


 The first few weeks it was running, the Insight 2 (the Gateway web site)
scrolled repeatedly through all the error messages it could throw out. I
went out to the site thinking that the system would be in smoldering ruin,
but it was working perfectly. 

 The Gateway - Insight 2 system does not
seem market ready. Tech support seems to have dried up. The last
information I got was:

 "Are you using DHCP or static IP?. If static, make
sure the DNS server and gateway server are correctly manually entered. Also
make sure the IP address you chose is appropriate for the subnet range of
your router" 

* Is the connection and disconnection an issue of static IP
vs DHCP? 

* How are corrections make?

* How does one correctly enter
the DNS server and Gateway. 

* Where is it entered? 

* How do we
know what IP address is appropriate for the subnet range of the router?


Thanks in advance. 

 Drake 

 Drake Chamberlin
 Athens Electric LLC
 OH
License 44810
 CO License 3773
 NABCEP Certified Solar PV 
 740-448-7328

http://athens-electric.com/ [3] 

 At 11:07 PM 9/12/2019, you wrote:
 I
have a net metered battery backup Dual stack XW Pro with a Conext Gateway.
The Gateway is communicating on the Xanbus netwark and I'm able to read and
write to the inverters through the gateway as long as I'm connected to it
through the local area network. 
 I was also able to register the Gateway
on the Insight2 website which has retained some of the iniial data.
However, shortly thereafter the gateway seems to have stopped communicating
with the insight server, or at least the server has stopped showing the
gateway as connected. I know there is internet access because everything
else on the LAN has connectivity. 
 Schneider support not only has been
having ridiculously impossible wait times, but when I do get through to
them, they are of no help with this issue. I've made my way to tier 3
support, but that has not helped in this matter.
 Does anyone know if there
is a trick or some reason why the gateway would stop communicating out to
the Insight2 server. I've updated all the firmware of the schneider
products. This has allowed me to actually have the gateway start working
properly, based on the most recent firmware update this past week.
 I've
really been happy with the XW+ inverters as well as this relatively new
communication and remote programming capability that the gateway promises.
I would like to continue to use them, however, the difficulty of getting to
Tech Support, no less someone that can actually help is starting to affect
my decision process. Any suggestions are welcome.
 Thanks, Howie
 Howie
Michaelson
 Sun Catcher
 NABCEP Certified Solar PV Installerâ„¢

 Solar
Electric Systems Sales & Service
 802-272-0004

___
 List sponsored by Redwood
Alliance

 List Address: RE-wrenches@lists.re-wrenches.org

 Change
listserver email address & settings:
 
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [4] 


List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
[5] 

 List rules & etiquette:
  www.re-wrenches.org/etiquette.htm [6]


Check out or update participant bios:
  www.members.re-wrenches.org [7]  --


 

Links:
--
[1] http://members.sti.net/offgridsolar/
[2]
mailto:offgridso...@sti.net
[3] http://athens-electric.com/
[4]
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
[5]
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
[6]
http://www.re-wrenches.org/etiquette.htm
[7]
http://www.members.re-wrenches.org/
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org

Re: [RE-wrenches] Communications using the Conext Gateway

[Mac Lewis]

Hi Drake,

In general, you want to use DHCP unless its an unusual network.  You would
typically enter this into the network page of the device.  This gives the
router control of the IP address and all of the other networking parameters
of the device on the network.  Static is more common in a
commercial environment.

If you need to do static for some reason, you would want to talk to the IT
person who set up the network.  Otherwise, if you choose an IP address
already used, it will cause problems and might kick the other device off
the network.

On Fri, Sep 13, 2019 at 8:32 AM Drake 
wrote:

> I have very similar issues. The Gateway connects and disconnects
> continually. I have 14,370 events listed, mostly the Gateway connected and
> disconnected.
>
> The first few weeks it was running, the Insight 2 (the Gateway web site)
> scrolled repeatedly through all the error messages it could throw out. I
> went out to the site thinking that the system would be in smoldering ruin,
> but it was working perfectly.
>
> The Gateway - Insight 2 system does not seem market ready. Tech support
> seems to have dried up. The last information I got was:
>
> "Are you using DHCP or static IP?. If static, make sure the DNS server and
> gateway server are correctly manually entered. Also make sure the IP
> address you chose is appropriate for the subnet range of your router"
>
>- Is the connection and disconnection an issue of  static IP vs DHCP?
>   - How are corrections make?
>- How does one correctly enter the DNS server and Gateway.
>   - Where is it entered?
>- How do we know what IP address is appropriate for the subnet range
>of the router?
>
> Thanks in advance.
>
> Drake
>
> Drake Chamberlin
>
>
>
>
>
> *Athens Electric LLC OH License 44810 CO License 3773 NABCEP Certified
> Solar PV 740-448-7328 *http://athens-electric.com/
>
>
> At 11:07 PM 9/12/2019, you wrote:
>
> I have a net metered battery backup Dual stack XW Pro with a Conext
> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
> read and write to the inverters through the gateway as long as I'm
> connected to it through the local area network.
> I was also able to register the Gateway on the Insight2 website which has
> retained some of the iniial data. However, shortly thereafter the gateway
> seems to have stopped communicating with the insight server, or at least
> the server has stopped showing the gateway as connected.  I know there is
> internet access because everything else on the LAN has connectivity.Â
> Schneider support not only has been having ridiculously impossible wait
> times, but when I do get through to them, they are of no help with this
> issue.  I've made my way to tier 3 support, but that has not helped in
> this matter.
> Does anyone know if there is a trick or some reason why the gateway would
> stop communicating out to the Insight2 server.  I've updated all the
> firmware of the schneider products.  This has allowed me to actually have
> the gateway start working properly, based on the most recent firmware
> update this past week.
> I've really been happy with the XW+ inverters as well as this relatively
> new communication and remote programming capability that the gateway
> promises. I would like to continue to use them, however, the difficulty of
> getting to Tech Support, no less someone that can actually help is starting
> to affect my decision process.  Any suggestions are welcome.
> Thanks, Howie
>
> *Howie Michaelson Sun Catcher*
>
> *NABCEP Certified Solar PV Installerâ„¢ * [image: []]
> Solar Electric Systems Sales & Service
> 802-272-0004
> ___
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> www.members.re-wrenches.org
>
> ___
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> www.members.re-wrenches.org
>
>

-- 



Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 

Re: [RE-wrenches] Communications using the Conext Gateway

[Drake]

I have very similar issues. The Gateway connects 
and disconnects continually. I have 14,370 events 
listed, mostly the Gateway connected and disconnected.


The first few weeks it was running, the Insight 2 
(the Gateway web site) scrolled repeatedly 
through all the error messages it could throw 
out. I went out to the site thinking that the 
system would be in smoldering ruin, but it was working perfectly.


The Gateway - Insight 2 system does not seem 
market ready. Tech support seems to have dried 
up. The last information I got was:


"Are you using DHCP or static IP?. If static, 
make sure the DNS server and gateway server are 
correctly manually entered. Also make sure the IP 
address you chose is appropriate for the subnet range of your router"

   * Is the connection and disconnection an issue of  static IP vs DHCP?
   * How are corrections make?
   * How does one correctly enter the DNS server and Gateway.
   * Where is it entered?
   * How do we know what IP address is 
appropriate for the subnet range of the router?

Thanks in advance.

Drake

Drake Chamberlin
Athens Electric LLC
OH License 44810
CO License 3773
NABCEP Certified Solar PV
740-448-7328
http://athens-electric.com/


At 11:07 PM 9/12/2019, you wrote:
I have a net metered battery backup Dual stack 
XW Pro with a Conext Gateway. The Gateway is 
communicating on the Xanbus netwark and I'm able 
to read and write to the inverters through the 
gateway as long as I'm connected to it through the local area network.
I was also able to register the Gateway on the 
Insight2 website which has retained some of the 
iniial data. However, shortly thereafter the 
gateway seems to have stopped communicating with 
the insight server, or at least the server has 
stopped showing the gateway as connected.  I 
know there is internet access because everything 
else on the LAN has connectivity.Â
Schneider support not only has been having 
ridiculously impossible wait times, but when I 
do get through to them, they are of no help with 
this issue.  I've made my way to tier 3 
support, but that has not helped in this matter.
Does anyone know if there is a trick or some 
reason why the gateway would stop communicating 
out to the Insight2 server.  I've updated all 
the firmware of the schneider products.  This 
has allowed me to actually have the gateway 
start working properly, based on the most recent 
firmware update this past week.
I've really been happy with the XW+ inverters as 
well as this relatively new communication and 
remote programming capability that the gateway 
promises. I would like to continue to use them, 
however, the difficulty of getting to Tech 
Support, no less someone that can actually help 
is starting to affect my decision process.  Any suggestions are welcome.

Thanks, Howie
Howie Michaelson
Sun Catcher
NABCEP Certified Solar PV Installer™
[]

Solar Electric Systems Sales & Service
802-272-0004
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html


List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org

Re: [RE-wrenches] Communications using the Conext Gateway

[Dave Angelini Offgrid Solar]

Howie, 

So CI2 worked until you did a gateway firmware update? 

Can
you verify that 1.04 firmware is running on the gateway and check my
screenshot. I cc'd Sandra on this. 
Dave Angelini Offgrid Solar
"we go
where powerlines don't"
http://members.sti.net/offgridsolar/ [1]
e-mail
offgridso...@sti.net [2]
text 209 813 0060

On Thu, 12 Sep 2019 23:07:11
-0400, Howie Michaelson  wrote:   I have a net metered battery backup Dual
stack XW Pro with a Conext Gateway. The Gateway is communicating on the
Xanbus netwark and I'm able to read and write to the inverters through the
gateway as long as I'm connected to it through the local area network.  I
was also able to register the Gateway on the Insight2 website which has
retained some of the iniial data. However, shortly thereafter the gateway
seems to have stopped communicating with the insight server, or at least
the server has stopped showing the gateway as connected. I know there is
internet access because everything else on the LAN has connectivity. 
Schneider support not only has been having ridiculously impossible wait
times, but when I do get through to them, they are of no help with this
issue. I've made my way to tier 3 support, but that has not helped in this
matter. Does anyone know if there is a trick or some reason why the gateway
would stop communicating out to the Insight2 server. I've updated all the
firmware of the schneider products. This has allowed me to actually have
the gateway start working properly, based on the most recent firmware
update this past week. I've really been happy with the XW+ inverters as
well as this relatively new communication and remote programming capability
that the gateway promises. I would like to continue to use them, however,
the difficulty of getting to Tech Support, no less someone that can
actually help is starting to affect my decision process. Any suggestions
are welcome. Thanks, Howie Howie Michaelson
SUN CATCHER
 NABCEP
Certified Solar PV Installer(tm)
Solar Electric Systems Sales
">802-272-0004   -- 

 

Links:
--
[1]
http://members.sti.net/offgridsolar/
[2] mailto:offgridso...@sti.net
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org

Re: [RE-wrenches] Communications using the Conext Gateway

[Jerry Shafer]

Howie
Was the box set up as DHCP or static IP, if it was static there might be
something that had that same IP address. Also if its static the IP may not
be close enough to find a connection, by close l mean IP range. If it has a
wireless connection it might be stuck on another network. Some systems have
a default IP and a seperate network IP so you can connect but it cant see
out.
Jerry
Jerry
Jerry

On Thu, Sep 12, 2019, 8:08 PM Howie Michaelson 
wrote:

> I have a net metered battery backup Dual stack XW Pro with a Conext
> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
> read and write to the inverters through the gateway as long as I'm
> connected to it through the local area network.
> I was also able to register the Gateway on the Insight2 website which has
> retained some of the iniial data. However, shortly thereafter the gateway
> seems to have stopped communicating with the insight server, or at least
> the server has stopped showing the gateway as connected.  I know there is
> internet access because everything else on the LAN has connectivity.
> Schneider support not only has been having ridiculously impossible wait
> times, but when I do get through to them, they are of no help with this
> issue.  I've made my way to tier 3 support, but that has not helped in this
> matter.
> Does anyone know if there is a trick or some reason why the gateway would
> stop communicating out to the Insight2 server.  I've updated all the
> firmware of the schneider products.  This has allowed me to actually have
> the gateway start working properly, based on the most recent firmware
> update this past week.
> I've really been happy with the XW+ inverters as well as this relatively
> new communication and remote programming capability that the gateway
> promises. I would like to continue to use them, however, the difficulty of
> getting to Tech Support, no less someone that can actually help is starting
> to affect my decision process.  Any suggestions are welcome.
> Thanks, Howie
>
> *Howie Michaelson**Sun Catcher*
>
> *NABCEP Certified Solar PV Installer™*
>
> *Solar Electric Systems Sales & Service802-272-0004*
> ___
> List sponsored by Redwood Alliance
>
> List Address: RE-wrenches@lists.re-wrenches.org
>
> Change listserver email address & settings:
> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org
>
> List-Archive:
> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html
>
> List rules & etiquette:
> www.re-wrenches.org/etiquette.htm
>
> Check out or update participant bios:
> www.members.re-wrenches.org
>
>
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org

[RE-wrenches] Communications using the Conext Gateway

[Howie Michaelson]

I have a net metered battery backup Dual stack XW Pro with a Conext
Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to
read and write to the inverters through the gateway as long as I'm
connected to it through the local area network.
I was also able to register the Gateway on the Insight2 website which has
retained some of the iniial data. However, shortly thereafter the gateway
seems to have stopped communicating with the insight server, or at least
the server has stopped showing the gateway as connected.  I know there is
internet access because everything else on the LAN has connectivity.
Schneider support not only has been having ridiculously impossible wait
times, but when I do get through to them, they are of no help with this
issue.  I've made my way to tier 3 support, but that has not helped in this
matter.
Does anyone know if there is a trick or some reason why the gateway would
stop communicating out to the Insight2 server.  I've updated all the
firmware of the schneider products.  This has allowed me to actually have
the gateway start working properly, based on the most recent firmware
update this past week.
I've really been happy with the XW+ inverters as well as this relatively
new communication and remote programming capability that the gateway
promises. I would like to continue to use them, however, the difficulty of
getting to Tech Support, no less someone that can actually help is starting
to affect my decision process.  Any suggestions are welcome.
Thanks, Howie

*Howie Michaelson**Sun Catcher*

*NABCEP Certified Solar PV Installer™*

*Solar Electric Systems Sales & Service802-272-0004*
___
List sponsored by Redwood Alliance

List Address: RE-wrenches@lists.re-wrenches.org

Change listserver email address & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive: 
http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out or update participant bios:
www.members.re-wrenches.org