[rt-users] AT REST interface implementation

I have implemented a REST interface for the AT extension to RT. It allows "rt" command querying, editing, listing etc. of assets. You can do pretty much anything you would expect from the command line or via a REST http conversation. Mail me if you'd like to look at it since almost nobody ha

[rt-users] Database indexes

Has anyone created indexes on their database? I took a look at the tables and can't decide on which columns to index for each one. If someone has already done this and is happy with the results could you post your indexes? -- Mathew Snyder Systems Administrator Network+ ServerVault TechOps __

Re: [rt-users] You're almost there error

http://wiki.bestpractical.com/index.cgi?ApacheConfig On 5/15/06, Nazark Kulynych <[EMAIL PROTECTED]> wrote: Hello All, I'm getting "You're almost there" error page. I have compiled rt-3.4.5, apcahe2.0.58, and mod_perl2 (2.0.2) Here is my httpd.conf file ServerName tickets.auska.com D

Re: [rt-users] Problem with Resolve Ticket

read FAQ at the wiki On 5/15/06, Andreas Sinn <[EMAIL PROTECTED]> wrote: Hello! I have a problem and I don't know how to solve this. I want to send the content of the ticket and the message after resolving the ticket to the client. How must I configure the template? Thanks Andreas -- B

[rt-users] RTX::Statistics - reload bug - any ideas?

I know that this has been asked before but I couldn't find a solution after searching the archives - I have the latest version of the excellent RTx::Statistics package but quite often the graphs don't appear on the page unless I reload it, then it seems to be ok for a while. Any idea why thi

Re: [rt-users] scrip questions

On 5/12/06, Roman Steven <[EMAIL PROTECTED]> wrote: Hi, I have a need to change ownership of a ticket when the person working on the ticket is not the owner via a scrip. But it won't change the owner. I've tried the following with no success. $self->TicketObj->SetOwner( $StaffName,'Force')

Re: [rt-users] Error while starting the Apache Server

On 5/11/06, Prasad Deshpande <[EMAIL PROTECTED]> wrote: Hi, I am using RT 3.2.3 on Red Hat 9, When I am starting the Apache Server it gives following error message. Using an array as a reference is deprecated at /usr/local/lib/perl5/site_perl/5.8.5/Date/Format.pm line 88. Will this message

Re: [rt-users] custom view of custom fields?

I think RT has no such preferences. User can close boxes with clickable button near its title and state of boxes is saved in cookies and work between logins. On 5/19/06, Les Mikesell <[EMAIL PROTECTED]> wrote: Is it possible to control what fields a user sees on a ticket based on user preference

[rt-users] Create new validation take 2

The last thread got jumbled with another so I didn't receive any responses if there were any. I need to create a validation for a custom field to make sure dates are entered correctly. Where would I add this? RT v3.6.0rc2 -- Mathew Snyder Systems Administrator Network+ ServerVault TechOps ___

Re: [rt-users] Starting ticket number

http://wiki.bestpractical.com/index.cgi?SetStartingId On 5/19/06, Felix Zhu <[EMAIL PROTECTED]> wrote: Hi all, With default RT installation, ticket number will start at 1. How can I set up the starting ticket number? Thanks Felix ___ http://lists.be

Re: [rt-users] Modify AutoReply script

Search in archives there is many solutions. On 5/18/06, John Boris <[EMAIL PROTECTED]> wrote: I want to create a Queue that will not generate an AutoReply when a ticket is created. I am setting up a queue to log my backup summaries from my server pool. I don't need a reply back to a backup daem

Re: [rt-users] Problem with resolving tickets!

From FAQ: Q: The 'resolve' Transaction has no content A: Status change (Resolve) is a standalone transaction, The Reply or Comment that may accompany it is another standalone transaction, therefore the Content of the resolve transaction is empty. AddLastCommentToMail is a template part which you

Re: [rt-users] Creating Templates/Scrip to reply to Failed Ticket Creation

Sorry, but this part is not covered by templates and texts are hardcoded in RT. On 5/11/06, Lawrence Wong <[EMAIL PROTECTED]> wrote: Hi all, I'm very new to RT having just installed RT-3.4.5 so apologies if my query has been answered before. I've tried searching the RT website as well as Google

Re: [rt-users] Possible "My Tickets" bug

I think correct one is: Owner = '__CurrentUser__' OR AdminCc.id = '__CurrentUser__' PS: I don't see AdminCc part in the repository. On 5/9/06, taan <[EMAIL PROTECTED]> wrote: rt-3.6.0pre1 SearchBuilder-1.43 The default saved search for "My Tickets" is defined as: Owner = '__CurrentUser__' OR

Re: [rt-users] Can't call method "Scheme" on an undefined value at ...

Could be that link points to object that doesn't exist? Turn on logging and reload page. You should see other errors before the one you're seeing. Also did you use shredder? I've found one bug in it that may be a source of your problem. On 5/9/06, Brian Kurowsky <[EMAIL PROTECTED]> wrote: I rec

Re: [rt-users] binary attachment corruption?

On Sat, May 27, 2006 at 09:32:27AM -0500, Ted Serreyn wrote: > Seeing corruptions for any and all binary attachments. rt-3.4.5, mysql > 4.1.19. I am suspecting that this is a mysql problem. Did you dump and reload without specifying --with-default-charset=binary? Mysql 4.1 changed their def

[rt-users] binary attachment corruption?

Seeing corruptions for any and all binary attachments.  rt-3.4.5, mysql 4.1.19.  I am suspecting that this is a mysql problem.       In apache2.conf AddDefaultCharset UTF-8 PerlModule Apache::DBI #PerlFreshRestart On #PerlRequire /home/httpd/html/support.serreyn.com/rt-3.4.3/bin/web