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Here's a brief rundown:
I have a custom field with three values. I've created the field with
the validation set to (?#Mandatory). However, when an ticket is
received, this field is not set to any default value. In fact, the only
time the mandatory
Hi Steven,have a look into the long conversations some weeks ago. there is a patch from jesse for this bug.Torsten2006/9/20, Steven E. Ames
[EMAIL PROTECTED]:Using 3.6.1. When using the query builder to build a query to search for a ticket where RequestorEmailAddress contains the generated
On Mon, 18 Sep 2006 06:07:00 -0700, you wrote:
Apparently, there has been a change since RT 3.4 that makes it more
difficult to move RT from http://host.com/ to something like http://host.com/rt
I presume someone has already solved this problem. I would be
grateful if someone could point me to
At Thursday 9/21/2006 09:39 AM, [EMAIL PROTECTED] wrote:
We want to start tracking change request documents in RT. In order to do
this, we want to create a custom form that has multiple input textarea boxes
to make sure that we collect all of the necessary information. I'd like to
massage the
On Thu, Sep 21, 2006 at 10:17:31AM -0400, [EMAIL PROTECTED] wrote:
sturner When you say custom form do you mean an addition to RT or a web
sturner form that's on another web server somewhere?
The web form needs to reside on the RT server. One of the requirements from
management is that we
Hello Kristian
Thanks very much for responding. I built RT
following the instructions to the letter. It's a
fastcgi setup and I don't know that the changes
you suggested will work the way RT is
configured. I'm happy to go ahead and try if you
say it will work though.. below is my
On Thu, Sep 21, 2006 at 9:21 AM, in message
[EMAIL PROTECTED], Roy
El-Hames [EMAIL PROTECTED] wrote:
We had similar requirement and the reason the email interface was not
preferred is because we wanted interaction, immediate visibility of
what
in the ticket via the same web form interface
MainStreetPackaging.com wrote:
[...]
1) use a different tool to install dependencies by running setting the
following shell environment variable and rerunning this tool:
RT_FIX_DEPS_CMD='/usr/bin/perl -MCPAN -einstall %s'
[...]
Can anyone please point me in the right direction please?
I got it working, since it was going to be on the command line anyway, I
just used the shell to generate today's date.
--Ryan
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ryan
Hardester
Sent: Wednesday, September 20, 2006 11:50 PM
To:
Hello folks, I am new to the list and RT. I have implemented the CommandByMail extension on a 3.6.1 installation and it is working great. However, my company would like to strip processed commands out of the email so they don't make it into the body of the ticket. If the email only contains
I have a question I am hoping there is a simple answer to a problem
we are having right now. We use the LDAP overlay with RT, so users
can login with their LDAP credentials, and requestors are validated
against LDAP when we enter tickets. However, we are running into a
problem when
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Frank Thommen wrote:
MainStreetPackaging.com wrote:
[...]
1) use a different tool to install dependencies by running setting the
following shell environment variable and rerunning this tool:
RT_FIX_DEPS_CMD='/usr/bin/perl -MCPAN -einstall
Solved with following code:
CustomField-Serial Numbers: {
my $values = $Tickets{'TOP'}-CustomFieldValues('Serial Numbers');
my @SNUM;
while ( my $value = $values-Next ) {
push (@SNUM, $value-Content);
}
join (\nCustomField-Serial Numbers: ,@SNUM);
}
taan wrote:
I
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