At Thursday 9/21/2006 09:39 AM, [EMAIL PROTECTED] wrote:
We want to start tracking change request documents in RT. In order to do
this, we want to create a custom form that has multiple input textarea boxes
to make sure that we collect all of the necessary information. I'd like to
massage the data from all of those input boxes and make it the body of an RT
ticket. What's the best way to go about this without using the RT mail
interface?
Hi Amy,
When you say "custom form" do you mean an addition to RT or a web
form that's on another web server somewhere? If the latter, I'm
wondering why you want to avoid the email interface? Many of our
customers have web forms that send mail into RT and the setup works
well for them.
Steve
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