On Thu, Sep 21, 2006 at 10:17:31AM -0400, [EMAIL PROTECTED] wrote: > sturner> When you say "custom form" do you mean an addition to RT or a web > sturner> form that's on another web server somewhere? > > The web form needs to reside on the RT server. One of the requirements from > management is that we don't use the mail interface because of security > concerns (ie this queue can't recieve email because RT can't authenticate > email > tickets).
RT can authenticate e-mail if it is properly signed and RT is configured correctly. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
