Or simply have CR connect directly to the database and run the reports itself,
yes?
Mathew
Todd Chapman wrote:
> The problem is that you would have to build the intelligence
> of the RT API into Crystal. The relations between some of
> the RT tables and not straightforward. Also crytsal would
>
The problem is that you would have to build the intelligence
of the RT API into Crystal. The relations between some of
the RT tables and not straightforward. Also crytsal would
not enforce RT's permissions. You would be better off to
do the reporting in Perl and output to HTML, PDF, or
something un
Has anyone successfully used Crystal Reports with their RT installation? I
don't know much about it myself so I'm curious about how it would interface.
Would it have to be run separately or is there a way to include it in the
reports interface?
We have a new license here at work and I've been ask
I want to display the WorkPhone for ticket owners and Requestors. I
changed ShowUserEntry to display WorkPhone instead of EmailAddress. My
ShowUserEntry now looks like:
<%$User->RealName%>
<<%$User->WorkPhone%>>
<%ARGS>
$User => undef
$Ticket => undef
This works great for the Ticket Owner,
Im running RT 3.0.12, and i need to change the time
intervals that emailrelay uses to send notifications.
Right now, it's set to 4 minutes, so if a requestors
address is mistyped say instead of .com the typed .cm,
the RT start building corresondances under the
ticket(each correspondance is of a ma
As noted in my earlier post, I have been testing out RT over the last
month or so. I changed the AutoReply template, to try and use the
AutoReply with password feature. Now NO autoreplys go out. Regular
correspondance will go out (and come in) but the auto reply to create is
not working. The o
I'd like have the custom fields viewable when a ticket is
commented/replied to. I see in the Update.html code below that there is
an if statement that would appear to allow it to be displayed. I'm just
not sure how to get the if statement to trigger properly.
% if (my $TxnCFs = $TicketObj
On Thu, Jan 04, 2007 at 06:42:54PM +0200, Theo Kramer wrote:
> Hi
>
> So I thought I would spend the silly season upgrading our system from
> RT3.0 to R3.4 after having resolved a previous performance problem but
> no luck.
>
> System Details as follows
>
> O/S: Ubuntu Dapper
> Database: MySQ
Hi
So I thought I would spend the silly season upgrading our system from
RT3.0 to R3.4 after having resolved a previous performance problem but
no luck.
System Details as follows
O/S: Ubuntu Dapper
Database: MySQL 5.0.22
Architecture: intel Pentium 3GHz
RAM: 2GByte
uname -a: Linux rtfm 2.6.15-27
On Jan 4, 2007, at 10:48 AM, Flynn, Timothy J wrote:
it was installed. Forced an install and it seemed to work. Still no
luck. So I downloaded 1.49 and installed it manually. RT still
thinks
it is missing. Ideas?
you have more than one version of perl installed, and the one you're
u
If you have AT LEAST that version you should be fine. Many dependencies
are "hard coded" to look for a particular version when, in fact, any
version beyond it will work.
Mathew
Flynn, Timothy J wrote:
> I cloned my production RT box and upgraded the db to PG 8.2. When I
> tried to restore the d
I set up a test 3.6.1 instance, and am now working towards a production
version running 3.6.3.
In my test version of RT, tickets would have a section that said "More
about *username*" but for some reason in my new 3.6.3 instance, that
entire more about box is just missing.
Can anyone think o
I cloned my production RT box and upgraded the db to PG 8.2. When I
tried to restore the db I got the error "DBD::Pg 1.41...MISSING". I ran
make fixdeps and it was still missing. I ran cpan and it reported that
it was installed. Forced an install and it seemed to work. Still no
luck. So I dow
On 1/4/07 9:59 AM, "Zachary Fortna" <[EMAIL PROTECTED]> wrote:
> I'd like to change the default Queue for new ticket creation from the first in
> the list to that third queue in the list. I'm running RT 3.6.3. How would i
> go about doing this.
Hi Zachary,
Here's an almost brute force method. Y
I'd like to change the default Queue for new ticket creation from the
first in the list to that third queue in the list. I'm running RT 3.6.3.
How would i go about doing this.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Communit
Adam;
Anyone that emails RT and as a result a ticket is created then by
default the sender's email address will be added as the requester and
any should receive future updates ..
If the problem you are having is that a ticket is not created , then you
need to check from Global/Group Rights tha
Hi all,
Sorry if it's a very simple question but i'm new on RT.
Is it possible to set the requestor automatically to his own when a non
privileged user puts a ticket with the "New ticket" form?
And also, is it possible to limit the requestor field in order that each user
only can assign the r
Mensaje citado por "Jason A. Diegmueller" <[EMAIL PROTECTED]>:
>
> If you granted CreateTicket and ShowTicket rights to Everyone or
> Unprivileged, yes, that would be expected behavior.
>
> It sounds like what you possibly want is:
> * Everyone: CreateTicket
> * Requestor (ie, themselves, if the
Hi Kevin
So I am hoping someone can either send me theirs, or point me in the
right direction to find the default AutoReply Template so I can start
over and figure out my mistake.
I don't have the default anymore but something like:
8< cut
Subject: AutoReply: {$Ticket->Subject}
Yo
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