RE: [rt-users] a scrip that change the subject string

Sorry,I've solved the problem with the following scrip: Custom condition: return 1; Custom action preparation code: return 1; Custom action cleanup code: $self->TicketObj->SetSubject ('xxx'.$self->TicketObj->Subject); From: 陈 然 <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com Sub

[rt-users] a scrip that change the subject string

Hi,list I use the RT 3.4.5 and I set up a scrip to add "xxx" in front of all the subject my customer put in during ticket creation. Below is my scrip: Custom condition: return 1; Custom action preparation code: return 1; Custom action cleanup code: $self->TicketObj->SetSubject ('xxx'.{$s

Re: [rt-users] Repeated log-in on web interface needed

bijayant kumar schrieb: > Hi Mario , It seems that you didnt checked the full archives of > mailing list because i have posted the solution some times back. > anyway here is the solution which worked with rt-3.6.1 . > > In databse ALTER TABLE sessions MODIFY a_session longblob; > > Let me know wh

[rt-users] Wiki slow.

Hey, I think that the amount of content in the Wiki is outgrowing the capabilities of the version of Kwiki that is deployed. A few ideas to help: 1) Turn on modperl, if not already running. 2) Upgrade Kwiki to the 2.x series. 3) Move to another Wiki software package. (Twiki, MediaWiki, etc). (I am

RE: [rt-users] Scrip repository?

One thing about the BP wiki scrips. It seems that there are too few. I'd imagine that people are running a lot more out in the wild. Brian Gupta Time Inc Information Technology Dept 212-522-1401 -Original Message- From: Jason Fenner [mailto:[EMAIL PROTECTED] Sent: Monday, April 16, 200

Re: [rt-users] Scrip repository?

Ruslan Zakirov wrote: No, as far as I know. I thought several times about starting RT::Toolkit distribution with collection of popular scrip actions, conditions and may be templates, but that doesn't exist yet :) I agree, that is a very good idea. Currently, most people have simply been using t

AW: [rt-users] Adding "open" statuses

Hi john, Have a look onto the quicksearch under elements tree, inside you will find hardcoded the status informatin. Extend this with yours will help. T. -Original Message- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: RT Users Sent: Mon Apr 16 16:34:03 2007 Subject: [rt-users] Adding

[rt-users] Adding "open" statuses

I added two more status entries that are considered to be open in my RT_SiteConfig.pm file, and they show up as valid and I can assign tickets to them. When opening a queue, it appears to only show new, open or stalled tickets and not the two additional ones I added. I would like to see ticke

RE: [rt-users] Soft Close

Sorry for taking so long to reply to this, especially if someone else has already answered your question. I haven't tried 3.6.3 yet, but I know that 3.6.1 did not have such a feature. If you're still looking for the ability to soft close tickets, let me know, and I'll work on packaging up the sol

Re: [rt-users] Repeated log-in on web interface needed

Hi Mario , It seems that you didnt checked the full archives of mailing list because i have posted the solution some times back. anyway here is the solution which worked with rt-3.6.1 . In databse ALTER TABLE sessions MODIFY a_session longblob; Let me know whether it worked or no

AW: [rt-users] Newest Unowned Ticket rights?

Hello Glenn, you have to click the Edit button right of the newest unowned tickets box, then click on Search-Unowned Tickets and then got to Advanced. There you see the advanced serach panel and there you can compare it with the initial data and correct the search. Chris -Ursprüngliche Na