[rt-users] Cannot view Messages inside the tickets

Hi, I have been using the RT ticket system for a few months now.I am having this weird problem with the system the last 10days where I can see a ticket sent by a person but cannot view the message he sends.This is happening for all the tickets that are created. Does this have to do something w

[rt-users] Auto adding users to privileged groups

Interestingly, my original email hadn't shown up on the list yet... but I made the script work myself. I was missing a few steps. I have an email alias pointing to the 'accounts' queue. I gave unpriv users the ability the create tickets in the accounts queue. On Create, I have two scripts. One for

RE: [rt-users] Adding new widgets to "RT at a glance"

Thanks. This was exactly what I was looking for! -Original Message- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Thursday, June 07, 2007 5:00 PM To: Malcolm Tester Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding new widgets to "RT at a glance" On Jun 7, 2007,

RE: [rt-users] rt3.4 statistics graphs not visible ordisplaying

Hi, > MARTIN DUJARDIN wrote: > > All the graphs do not appear but the stats data appear normally. > When I click on the link to download the graph or to save it as an > image it does not work also. > What can be the problem ? Do you think I must look for GD Graph ? If you look at the downloaded

Re: RE : RE: [rt-users] rt3.4 statistics graphs not visible or displaying

I would try reinstalling libgd and GD perl modules. MARTIN DUJARDIN wrote: > Hello, > Excuse. I was out of office for a while. > > All the graphs do not appear but the stats data appear normally. > When I click on the link to download the graph or to save it as an > image it does not work also.

[rt-users] Vacation messages - how to keep out of RT?

As we approach the summer vacation period, more and more people are setting their Out Of Office/Vacation email auto-replies, and they are cluttering up my lovely RT. Does anyone know of a way to easily identify and ignore these? -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ==

RE : RE: [rt-users] rt3.4 statistics graphs not visible or displaying

Hello, Excuse. I was out of office for a while. All the graphs do not appear but the stats data appear normally. When I click on the link to download the graph or to save it as an image it does not work also. What can be the problem ? Do you think I must look for GD Graph ? My R

RE: [rt-users] RE: I broke it

I do not know if it really applies to my issue but, I just tested rt-mailgate and it seems to work just fine. I used the example from the rt3.6-clients/README.Debian and it created a ticket right away. James James Alspach Systems Applications Technician Shasta County Office of Education > -

[rt-users] RE: I broke it

It has been suggested that it may help if I posted my RT_SiteConfig file so... here it is. Only the names and passwords have been removed to protect the guilty. The only thing I see that may be causing a problem (but really, if I knew enough to self diagnose I would not be here asking for help.)

[rt-users] CC is Not Working

When I'm logged in as root to the RT interface and I create a ticket, I enter an email in the CC address and the message goes also to that address. If I'm logged in as another user and I create a ticket, I enter an email in the CC address, the message does NOT goes to that address. I checked the m

[rt-users] Please Help! An Error Occurred 302 Found

Hello, I had RT working fine a week ago. All of the sudden procmail is not redirecting emails to the proper queues. This was working before and not now. Something must have changed but I'm not sure what. Can anyone help? This is how my .procmailrc looks like === #Prelimi

[rt-users] Possible Dumb Question concerning rights

Hi all, Today a user was entering an Asset and couldn't change the value of one of the fields in the asset. I went into the configuration and found the field and then gave any privileged user the Authority to see the field and modify the field. She also told me she created two blank tickets in a Qu

[rt-users] REST - Edit Ticket

Hello, at the moment I'm trying to modify an existing ticket by the Rest Interface. But it doesn't work as expected. How must the request look like, that I can modify a Ticket? The following does _NOT_ work: 2007-06-08 12:01:32.839: - 2007-06-08 12

R: [rt-users] how to find ${RTHOME} value

it should be /etc/rt3 on fedora 6 extras rt3 package Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Sasha Gerrand Inviato: venerdì 8 giugno 2007 4.53 A: rt-users@lists.bestpractical.com Cc: Aleksandr Arbitman

[rt-users] Tickets by Priority

I need to write a quick script which will load up all open tickets which have reached their final priority. Looking at Tickets_Overlay.pm I see the various "Limit*" methods. One of these is LimitFinalPriority. This takes a paramhash though which makes me wonder if it doesn't just grab anything t