[rt-users] Prevent outgoing E-Mail when Ticket is resolved

Hi Folks, I got a little question, which is hard to solve for me, so i'm askind here again. Is there any possibility to prevent this outgoing E-Mail when a Ticket is resolved? I know that there are scrips but my Problem is in some cases when i solve the Problem, i close the Ticket. The

Re: [rt-users] Prevent outgoing E-Mail when Ticket is resolved

This is all from the scrip On Resolve Notify Requestors. You can modify the scrip with a custom condition to trigger only in some instances (rather than building a second button) or you can change the Notify Requestors option to Notify Requestors as Comment. RT will re-open a ticket when

[rt-users] one ticket for all alerts

Is there a way to make RT only open one ticket for all alerts it is receiving from a specific device? Lets say it is coming from [EMAIL PROTECTED] I only want it to open 1 ticket. This is to keep track of the alerts it is sending in only one ticket. Thank you for your assistance.

Re: [rt-users] one ticket for all alerts

At Tuesday 7/3/2007 10:05 AM, slamp slamp wrote: Is there a way to make RT only open one ticket for all alerts it is receiving from a specific device? Lets say it is coming from [EMAIL PROTECTED] I only want it to open 1 ticket. This is to keep track of the alerts it is sending in only one

Re: [rt-users] one ticket for all alerts

Is there a way to make RT only open one ticket for all alerts it is receiving from a specific device? Lets say it is coming from [EMAIL PROTECTED] I only want it to open 1 ticket. This is to keep track of the alerts it is sending in only one ticket. What you could do is create a ticket

[rt-users] How to configure RT 3.6 to connect to MySQL through a socket?

Hi, List. I would like to configure my development environment to use a socket to connect to my mysql. I'm trying to use mysql so I can restore backups from the production system to serve as development data. I'm running into trouble because the development environment here works

[rt-users] Help - Clicking the reply/comment links from header bar causes transactions/scrips

Got a pretty bad problem here. Just pressing 'Reply/Comment' on the top header bar of a ticket is causing transactions to be created, scrips to fire and therefore blank emails to get sent out based on those scrips. If I press reply (which has 'domain/Ticket/Update.html?

[rt-users] Customizing actions in Tabs

Hello, New to this list, looks like a lot of good information. How would one go about customizing the GUI to perform custom actions? I can see that I can customize Tabs to add more buttons to the standard reply, comment, resolve etc. How would I create a customized version of the

Re: [rt-users] Help - Clicking the reply/comment links from headerbarcauses transactions/scrips

Ahh re-read the note about the bug: NOTE: RT from 3.6.x up to 3.6.3 has a bug that creates an extra correspond-transaction to fetch the mailaddresses on a correspon- reply in transactionbatch-stage. A patch was posted to the rt-users list for this bug:

[rt-users] RT Couldn't Write to Session Dir - ?var at 100%

First, I googled this error and dug through archives before posting. SysInfo System: Intel PC running RedHat Linux Release 7.3 (Valhalla), kernel 2.4.18-3 Perl 5.6.1 ModPerl 1.29 Apache 1.3.29 (error log file is

Re: [rt-users] PerlModule error

On Jun 26, 2007, at 2:21 PM, Mendez, Felix wrote: I have installed the RT-3.6.3 over OpenSuse 10.2, all the modules of CPAN are well installed. But when I modify the file httpd.conf of the Apache, it gives me the following error “invalid command “PerlModule” perhaps misspelled or defined