Wouter van den Bergh wrote:
Hi,
I am wondering is its possible to create an SLA with for example 8
hours, and that when some one creates a ticket, they select the SLA, and
a timer go’s running with that ticket that shows how much time is left
on working on the ticket. Is this possible in
Wouter van den Bergh wrote:
Hi,
I would like to add extra ticket status options besides new, open,
stalled, closed, resolved etc.
I’ve been searching the net on how to do this, but I cannot find any
ware on how to do this.
Can any one push me in the right direction?
These can be added
Hi,
We have an issue with merged tickets taking a very long time to load, up to
30 seconds. The sub TicketOverloay::Load is called a lot, logging 6000 lines
of 'found merged ticket'.
Is this just how it works or is there a problem here?
- Dan
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Hi,
Perhaps a somewhat odd question, but were is your public repository
located?
Cheers,
Met vriendelijke groet,
Wouter van den Bergh, Customer Support Engineer 2nd Line
Easynet Nederland B.V., http://www.easynet.nl
Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
while reading RT3 FAQs found that ...
A2: RT 3.5 has support for take and resolve actions in rt-mailgate
script, you can use them, but you should enable them in config.
Wondering what to change in RT_SiteConfig.pm and can someone give me
an examples of how to 'take' 'resolve' tickets via email,
Hi Wouter,
since there was no answer to it yet:
Have a look at http://wiki.bestpractical.com/view/CustomStatuses.
My boss didn't like the idea of a custom field including additional
ticket statuses so I added some to the default ones. I also modified RT
to show tickets with those custom
Hi,
I'd like to include a queue's custom fields in the resolve ticket
page, so that fields can be set at time of resolution. How is this
done?
Thanks,
Paul
--
[EMAIL PROTECTED] | 416.642.6920
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