Jake,
yes it takes a lot of time to get familiar with RT. I would describe RT
as a kind of all-in-one device suitable for every purpose which makes it
hard to configure. First I was confused about everything like you but
the more time you spend on it the more you will understand how RT works
Have you tried installing File::Temp from CPAN?
tjzsm1 wrote:
Could anyone please help on this one?
Thanks,
Cary
*/tjzsm1 [EMAIL PROTECTED]/* wrote:
Dear members,
RT was running fine on a RH linux box until I found the new
tickets were not delivered to the RT db via email. I
Hi,
I want to give all the users who can TakeTicket the opportunity to do
so, by notifying them. But I don't want to add them to the AdminCC list
as they would get far too much mail.
So I want to create a custom scrip which On Create, searches for all
the users who have TakeTicket right, and
Good point, I will give it a try.
Thanks
Jason Long [EMAIL PROTECTED] wrote:
tjzsm1 wrote:
Can't locate object method seek via package File::Temp at
/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, line 50.
Check File::Temp and MIME::Parser, perhaps the version of one or the
I will try it.
Thanks
Drew Barnes [EMAIL PROTECTED] wrote:
Have you tried installing File::Temp from CPAN?
tjzsm1 wrote:
Could anyone please help on this one?
Thanks,
Cary
*/tjzsm1 /* wrote:
Dear members,
RT was running fine on a RH linux box until I found the new
tickets
Hi. I've been beating my head against the wall trying to get RT
approvals working so we can use it for change management. I'm getting
this error message in file warn:
Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash
element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.
Tom,
If you can put them all in one group, or if they are already in groups
that only have takers as members, then list the group(s) in the
Watchers: CC of the appropriate queues. Then all you need do is create
a notification scrip for OnCreate to Notify CC's. That would work.
How do you
A couple of the default scrips on a customer's installation (3.6.5) were
modified. Since then, RT is only emailing the Queue Watcher. The
biggest problem being that when tickets are generated by email, the
requestor isn't getting an autoreply.
I went into RT and tracked down scrips 1 and 2,
Ben,
What are the settings for those scrips?
Kenn
LBNL
On 1/11/2008 2:28 PM, Ben Weston wrote:
A couple of the default scrips on a customer's installation (3.6.5) were
modified. Since then, RT is only emailing the Queue Watcher. The
biggest problem being that when tickets are
Hi Ben,
Double check that someone hasn't cleaned up the templates by removing the
top blank line. The first line of a template generally needs to be blank
so that the mailer knows where the headers end and the message body
begins. This bites a LOT of people.
Regards,
Gene
At 02:28 PM
Tom,
Getting an email notification that a ticket was created is not the same
as getting an email for ALL correspondence. Setting up a scip for
OnCreate will NOT trigger when there is just correspondence. A Ticket
created in 1 queue by self-service (email) will only trigger 1 time. Any
Jason, Drew,
I tried to re-install File::Temp and MINE::Parser via CPAN
cpan install File::Temp
cpan install MINE::Parser
The installations were successful but didn't solve the problem. I also noticed
that the version for File::Temp is 0.20 and stays unchanged after the
installation while
If this list is moderated, you suppress this and the earlier post.
During my annual review with my manager today, I realized a typo in the
template and fixed it.
___
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Community help:
Kenneth Crocker wrote:
Tom,
If you can put them all in one group, or if they are already in
groups that only have takers as members, then list the group(s) in the
Watchers: CC of the appropriate queues. Then all you need do is create
a notification scrip for OnCreate to Notify CC's.
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