There's a very good user's documentation at
http://www.css.washington.edu/wiki/Category:Request_Tracker which I
chose to adapt for our internal documentation. You should have a look at
the topics How To and Using RT.
Tom H schrieb:
Deepika Bhatia wrote:
Is there any users manual and
Hi All,
I have RT 3.6.5 and everything seems to be working well, except
sorting on ticket custom fields. I have an appointment date field and
we store data in mmdd format. I've set a saved search to display
that field, and set it as the first sort, ascending. Showing results
gives
HEllo
We would like not to have status entry list when select create a new ticket
But we would like to have the value new as default when we push create
button.
how could we do that ? with a callback ?
thanks for your response
MArie-Noelle
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HEllo
We would like not to have status entry list when select create a new ticket
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Those of you who have built local user documentation for RT - would you
be interested in collaborating on an open RT user/admin guide to help
replace what's on the wiki and in RT Essentials?
Whatever gets build can obviously tweaked for your local environment,
but the advantage of having other
I was referring to what happens when a customer responds to a ticket
marked closed. If I own a ticket, respond and mark it closed, if the
user responds again it will be reopened and still be owned by me.
Most of our email requests from customers require only a single
response. So one
I am in the process of moving my existing RedHat 3.6.3 install to a SUSE 10
3.6.5 box ...
I thought all was going well, but I just stumbled into a problem...
I had been using the following mysqldump ;
mysqldump --opt --add-drop-table --single-transaction rt3 backup.out
and this
Jesse,
Yes, we would be glad to. We have a RT User's Guide and an RT Queue
Admin Guide. Do you want me to send it to you or what?
We are also have developed scrips/templates for an alternative (to
RT's) Approvals workflow that involves a Ticket Collection Queue where
tickets are
Your mysqldump syntax looks fine, although depending on the version you are
running, the 'add-drop-table' argument is redundant since you are using
'opt'.
To rule out a DB problem, have you tried using your 3.6.5 SUSE instance of
RT with the DB sitting on the RedHat box? If you get the same
Tickets created from email with attachments something like:
--080002000901040106020609
Content-Type: message/rfc822;
name=attachment.eml
Content-Transfer-Encoding: base64
Content-Disposition: inline;
filename=attachment.eml
Received: ...
x-mimeole: Produced By Microsoft Exchange
Greetings all --
I managed to get RT 3.6.5 running under FreeBSD 6.2, MySQL and Apache
2.2 with mod_perl via the rt36, mysql50-server, apache22, and mod_perl2
ports. When I fire up Apache and login as root, I can follow links, but
I have to re-enter the login at each link. I'm using Firefox
Kenneth:
Thanks for the help. I haven't changed from whatever the default is; I
copied RT_Config.pm to RT_SiteConfig.pm and made some local changes.
From there the setting appears to be DB, as ::File is commented out:
# $WebSessionClass is the class you wish to use for managing Sessions.
#
Yitzchak Schaffer wrote:
Greetings all --
I managed to get RT 3.6.5 running under FreeBSD 6.2, MySQL and Apache
2.2 with mod_perl via the rt36, mysql50-server, apache22, and mod_perl2
ports. When I fire up Apache and login as root, I can follow links, but
I have to re-enter the login at
When I make that change and restart Apache, I see the following in
/var/logs/httpd-error.log:
[Wed Jan 16 02:25:33 2008] [notice] caught SIGTERM, shutting down
[Wed Jan 16 02:25:53 2008] [error] Insecure dependency in unlink while
running with -T switch at
Hello,
I'm using RT 3.6.1, and need to hide a particular custom field from the ticket
creation process. This field is still needed by all users, so I can't use the
'see custom field' permission - otherwise users won't be able to see it in the
ticket display.
Any suggestions would be much
Heh, fixed - in trying to set up mod_perl earlier, I followed a howto
that mentioned using taint mode - which doesn't work with the Session
modules. Now all appears to be shipshape. Thanks for your help!
Yitzchak Schaffer
Systems Librarian
Touro College Libraries
33 West 23rd Street
New
The Issue does not seem to be a result of the dumping/moving of the data, but
instead now seems to be due to a missing trailing slash when I click on the
attachment link on a ticket.
If I manually add that trailing slash the attachment is indeed there.
I am using lighttpd, my lighttpd.conf
Sorry for the confusing post, ( stumbling as I learn )
To fix my issue I have added a url rewrite to my lighttpd.conf to ensure that
a trailing slash is added when an
attachment link is followed;
url.rewrite = (
^(.*)/Ticket/Attachment/(.*) = /$1/Ticket/Attachment/$2/
)
Hello,
I've been looking through the wiki and mailing lists trying to find a
solution to this with no success. I'm sure it's very simple, I'm just
new to this. I need to disable the default Auto reply scrip for only my
Helpdesk team, that way all the unprivileged users will still receive
the
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