Jesse,
Yes, we would be glad to. We have a RT User's Guide and an RT Queue
Admin Guide. Do you want me to send it to you or what?
We are also have developed scrips/templates for an alternative (to
RT's) "Approvals" workflow that involves a Ticket Collection Queue where
tickets are reviewed/prioritised/approved/rejected and then moved to the
appropriate support queue for work. The ticket numbers stay the same and
all notifications and ticket status promotions/update are automatic upon
update of the CF used for approval. If anyone is interested, they can
contact me and I will forward the work, if it is close to their
requirements.
Jesse, thanks for the help.
Kenn
LBNL
On 1/15/2008 6:05 AM, Jesse Vincent wrote:
Those of you who have built local user documentation for RT - would you
be interested in collaborating on an open RT user/admin guide to help
replace what's on the wiki and in RT Essentials?
Whatever gets build can obviously tweaked for your local environment,
but the advantage of having other organizations contributing to a shared
guide is that it will be semi-magically kept up to date as RT continues
to grow and evolve.
Best Practical can, of course, provide mailing lists, version control
and all the rest of what you need.
Best,
Jesse
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