Hello all,
is there a way to display the category from a Select Box CF in a ticket
detail (anything like this Category : Name)?
Thanks
Horst
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In RT 3.4.2, is there a way to have 10 newest unowned tickets on the
RT at a glance page display each unowned ticket's Priority level?
Clint
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Community help:
Hi Drew,
thanks for your reply - but i don't understand what RTx::RightsMatrix means.
By the way, in the group rights configuration the group unprivileged has
the superuser permission - when trying to delete this, i got an error saying
the right could not be taken away. Is it possible that this
Hello,
Is there a way to show a custom field from the command line, along the
lines of:
rt show ticket/nn -f id,queue,subject,requestor,some_custom_field
Regards
Stef
Stefan Morrell | Operations Director
Tel: 0845 3452820 | Alpha Omega Computers Ltd
Fax: 0845 3452830 |
Hi All,
We have recently updated our RT instance from 3.4.6 running on Solaris 9
to a new server running Solaris 10 and 3.6.4.
Everything works perfectly and we have removed all of the customisations
that we used to use for a virtually vanilla 3.6.4 install. However, when
opening the Query
Laura,
Here's what I did for this purpose:
http://www.gossamer-threads.com/lists/rt/users/70506?#70506 . I think
this is what you need, anyway.
Have fun!
On Wed, Mar 12, 2008 at 3:33 PM, lgrella [EMAIL PROTECTED] wrote:
Is it possible to edit a user's RT at a Glance so that in addition to
Let mysqltuner (http://rackerhacker.com/mysqltuner/) have a look at your
database. Lots of useful stuff. We went from 180 second full text
queries, to 7 seconds, just be tweaking innodb_buffer_pool_size.
Cheers
Toby
Richard Ellis wrote:
Hi All,
We have recently updated our RT instance from
Stef,
I have been trying to work out this exact same thing for the past week now, in
fact I put a similar post to this maillist approximately 3 days ago, with
little assistance.
Thus far I have found the documentation that implies custom fields can be
referenced by 'CF-CustomFieldName'.
On Mar 13, 2008, at 8:46 AM, Richard Ellis wrote:
Hi All,
We have recently updated our RT instance from 3.4.6 running on
Solaris 9
to a new server running Solaris 10 and 3.6.4.
You probably want RT 3.6.6 if you're on MySQL. Ruz did some serious
query optimization. But my first guess
Hi Richard
That crashes out with a divide by zero error in the scripting, but it
looks really cool.
[--] Status: +Archive -BDB -Federated +InnoDB -ISAM -NDBCluster
[--] Data in MyISAM tables: 2M (Tables: 39)
[--] Data in InnoDB tables: 1015M (Tables: 20)
Use of uninitialized value in
RT 3.4.4
First question, which should be fairly simple: Is there a way to allow
folks to reply to their tickets via email without allowing Everyone to
have 'Reply To Ticket' granted? Ideally I would like for a requestor,
owner, cc, admincc, or anyone who has emailed in on a ticket to be
On Mar 13, 2008, at 11:06 AM, Ben Robson wrote:
Stef,
I have been trying to work out this exact same thing for the past
week now, in fact I put a similar post to this maillist
approximately 3 days ago, with little assistance.
Thus far I have found the documentation that implies custom
I made modifications as shown by someone on the list to add some items to
the people section. For example, my People section of a ticket now looks
like this:
X People
Requestors: [EMAIL PROTECTED]
Real Name: Customers Real Name
RT Username: username
Home Phone: 555-555-
Work Phone:
Mobile
Toby Darling wrote:
Hi Richard
That crashes out with a divide by zero error in the scripting, but it
looks really cool.
[--] Status: +Archive -BDB -Federated +InnoDB -ISAM -NDBCluster
[--] Data in MyISAM tables: 2M (Tables: 39)
[--] Data in InnoDB tables: 1015M (Tables: 20)
Use of
Hi Mike,
Sounds like you want (in 3.6.3 anyway, maybe also in 3.4.4) to assign
rights to global roles.
Configuration Global Group Rights
and then grant ReplyToTicket to the Requestor role.
Regards,
Gene
At 09:11 AM 3/13/2008, Mike Winn wrote:
RT 3.4.4
First question, which should be
On 3/13/2008 12:20 PM, Greg Evans wrote:
Not even a clue where I might begin on this. Maybe a scrip that if the user
is in Group B then change the password to 's? Not sure, so I thought
I would ask.
Actually, you're pretty close.
1) add a new Group right for people that will see the
I edited RT At A Glance from configuration-global-rt at a glance, and all I
did was add a view MY Requests to the page. After logging out and back in
again, All I see are the 3 reports from the left hand side: my top 10
tickets I own, top 10 tickets unowned, and My Requests. The rest of the page
On Mar 12, 2008, at 10:06 AM, King, Aubrey wrote:
[Tue Mar 11 19:50:38 2008] [warn] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi restarted (pid 6806)
FastCGI: can't start server /opt/rt3/bin/mason_handler.fcgi (pid
6806), execle() failed: No such file or directory [Tue Mar 11 19:50:38
It does exist.
None of this matters now anyways. We ended up just going w/ mod_perl,
as fastcgi is crap in comparison (imo).
Thanks to those of you who got back to me on this.
-aubrey
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
We have 2 problems that I would classify as lying somewhere between
being technology problems and user education. I have a few ideas but I'm
curious to hear how others have dealt with these issues.
1. How do you deal with thank you messages? We resolve a ticket, and get
a reply that says
Number one is always a headache.
Number 2 could be resolved w/ a procmail recipe or such. If you don't
use the rt cli tools, you should. I say this because you could config
procmail to check the date on a case before it hits the mailgate. If
date is too old (3 months?), then it mails the
John,
We put a message at the VERY TOP of the Resolve template that reads DO
NOT REPLY TO THIS MESSAGE!!!. It works most of the time. For those that
do NOT pay attention, we remove the CreateTicket right, so they have
to go thru the WebUI in the future and if that doesn't work, we
Kevin,
Bingo! (Actually I'm somewhat miffed I didn't think of this before). I
don't supposed you know how to reference (using the CF-* syntax) custom
fields with spaces in their names?
BenR
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: Friday, 14 March
Rt-users,
I was wondering if you could help me - I am trying to develop a Scrip custom
condition that will prevent notification if a Owner: owner field has been
emailed in ticket creation. We are using RT to generate tickets via email and
in some cases we assign the owner on submission -
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