Todd Chapman wrote:
Someone wants me to convert their Postgres backed RT to MySQL. Doesn't
matter why, they want it. :)
Here's what I am thinking.
1. Shut down the web server.
2. Dump the DB data.
3. Reconfigure RT for MySQL.
4. Run initdb
5. Load the data.
6. Restart the RT/web
How does RT manage user logon. We run an Active Directory environment and
looking at implementing RT.
We do not want to replicate our users in linux for them to be able to login to
RT to log jobs and check progress.
How does RT manage users from AD and does anyone have a very good URL for a
Hi list,
My company runs support for different customers on the same RT instance but
now due to company policy's we would have the need to split these into
separate databases. This would of course involve more than just the queues.
Is it possible to do this? The structure of the RT database is
Hi everyone,
I was just given responsibility for a basic RT installation with MySQL
in another department. Since it's mostly non-functional right now, I've
also been asked to export it's data and import it into our Ops RT
installation running with Postgres (this one is _very_ customized). I
can
Johan Baarman wrote:
Hi list,
My company runs support for different customers on the same RT
instance but now due to company policy's we would have the need to
split these into separate databases. This would of course involve
more than just the queues. Is it possible to do this? The
Hi everyone,
When running queries for tickets, all the fields appear to be available
for display, except the replies, comments, etc. Is there a way to
include a ticket's 'history' in the ticket search results?
Thanks,
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator [EMAIL PROTECTED]
Tom Lanyon wrote:
Hi all,
I need to sort tickets by due date ascending to display oldest due
dates first. Tickets with no due date should come after as there's no
impending timeline.
However, because a due date of 'not set' is numerically 0, it sorts
before any tickets that have a
B K wrote:
How does RT manage user logon. We run an Active Directory environment
and looking at implementing RT.
We do not want to replicate our users in linux for them to be able to
login to RT to log jobs and check progress.
How does RT manage users from AD and does anyone have a
Jean-Sebastien Morisset wrote:
Hi everyone,
When running queries for tickets, all the fields appear to be available
for display, except the replies, comments, etc. Is there a way to
include a ticket's 'history' in the ticket search results?
Thanks,
js.
What do you mean? What do you
Hello all,
I am trying to remove a group as AdminCC of a queue. When I try to do
so, I get:
Jun 17 15:34:21 xx RT: Unable to revoke delegated rights for
principal 1087 (//var/www/xx/rt-3.6.3/lib/RT/GroupMember_Overlay.pm:334)
Jun 17 15:34:21 xx RT: Failed to delete group 949 member
Hi,
I'm trying to implement a way to silence the resolve message to
requestor.
However, I cannot make the following code - or any variant over it -
work as expected:
return 1 unless ($self-TransactionObj-
FirstCustomFieldValue('Silent') =~ /Yes/i );
I have created a customfield named
Hi,
I'm trying to implement a way to silence the resolve message to
requestor.
However, I cannot make the following code - or any variant over it -
work as expected:
return 1 unless ($self-TransactionObj-
FirstCustomFieldValue('Silent') =~ /Yes/i );
I have created a customfield named
On Tue, Jun 17, 2008 at 09:34:00AM -0400, Jason Fenner wrote:
Jean-Sebastien Morisset wrote:
Hi everyone,
When running queries for tickets, all the fields appear to be available
for display, except the replies, comments, etc. Is there a way to
include a ticket's 'history' in the ticket
Jason Fenner wrote:
B K wrote:
Please be advised that the current wiki page relating to Active
Directory authentication is this:
http://wiki.bestpractical.com/view/LDAP
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114
On Tue, Jun 17, 2008 at 9:34 AM, Jason Fenner [EMAIL PROTECTED] wrote:
Jean-Sebastien Morisset wrote:
Hi everyone,
When running queries for tickets, all the fields appear to be available
for display, except the replies, comments, etc. Is there a way to
include a ticket's 'history' in
Good point Joop! I'll make sure the initial data doesn't get inserted.
Thanks!
-Todd
On Tue, Jun 17, 2008 at 2:21 AM, Joop [EMAIL PROTECTED] wrote:
Todd Chapman wrote:
Someone wants me to convert their Postgres backed RT to MySQL. Doesn't
matter why, they want it. :)
Here's what I am
I think that setting a custom field is a separate transaction than the
resolve. Try looking into TransactionBatch in RT_SiteConfig.pm and for
your scrip. Should be a bit of info on the wiki.
Eirik Øverby wrote:
Hi,
I'm trying to implement a way to silence the resolve message to
Hey RT gang,
I'm interested in catching transactions that occurs when the membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket. I don't know how to make the group visable for
Hi Folks,
We've been using RT for some years, but now with a decision to
ditch Remedy and move all groups to RT, we're getting quite a few
new queues. This has caused the situation to arise where some
tickets fall into the cracks between groups. A user might send
email to the addresses for the
RT doesn't have scrips for anything but tickets. You could use Hook::Lexwrap
to monitor the methods in Groups_Overlay.pm, but that isn't going to give
you any ticket context, so then you would have to search for the affected
tickets.
On Tue, Jun 17, 2008 at 11:50 AM, Kenneth Crocker [EMAIL
Todd,
Yes, I figured my code would all be new, I just wanted to know if RT
had any way of distinguishing a transaction modifying a group as opposed
to a trans modifying a ticket. I can code the other stuff. Thanks.
Kenn
LBNL
On 6/17/2008 10:12 AM, Todd Chapman wrote:
RT doesn't
At 6/17/2008 11:50 AM, Kenneth Crocker wrote:
Hey RT gang,
I'm interested in catching transactions that occurs when
the membership
of a group changes. Purpose: I need my ticket owners to be able to
select from a list of group members as to whom they want to do the QA
test on a ticket.
Hi,
My users starting calling and emailing today, apparently the RT3 web
site was down with a 500 error. I am currently running 3.6.6 on RHEL4.
The error in the apache log was;
[Tue Jun 17 14:15:48 2008] [error] [client 10.127.5.6] (2)No such file
or directory:
FastCGI: failed to connect to
Hello All,
I just migrated our RT 363 instance from a RHEL 4/Oracle Express
instance to a RHEL5.1 64bit Oracle instance. All went fairly well, the
data import seemed to be fine. However, I am having trouble with the
Take and assign actions.
If I create a new ticket and then try to take it or
I would chalk it up to a temporary problem (bug) with Apache or the FastCGI
module...
James Moseley
[EMAIL PROTECTED]
.uk
Thanks, that was helpful.
However, I seem to be too stupid to create the proper scrip condition.
I thought it should do the following:
- Identify transaction as a resolve
- Determine whether the customfield (Silent) has a given value
(Yes)
- If Silent == Yes, do not send resolved
Hello RT users,
I was wondering if anyone knows of a solution to this problem. RT is not
sending any email messages and its returning an Undefined subroutine
Scalar::Util. I've verified that particular perl lib does exist on the
system.Any thoughts?
Here are the log messages:
Jun 17
Hello all,
Does anyone have experience with granting the ShowSavedSearches right? I
found that it wasn't working as I expected and posted this question and
patch to the rt-devel list back in February and got no response. I
noticed that the behavior is still the same in RT 3.6.7, so I was
Stephen,
That's a thought. I may have to create some jobs down the line, so that
would be another way. Thanks.
Kenn
On 6/17/2008 10:52 AM, Stephen Turner wrote:
At 6/17/2008 11:50 AM, Kenneth Crocker wrote:
Hey RT gang,
I'm interested in catching transactions that occurs
Hey,
I have an RT install (3.6.7) acting odd.
The relevant sections of SiteConfig are:
Set($WebPath , /rt);
Set($WebBaseURL , https://staff.vpac.org;);
Set($WebURL , $WebBaseURL . $WebPath . /);
Now. On my main screen, in the priority tickets section, there are two
links per ticket ... one for
Hi,
I installed RT via package on Gentoo.
It allows me to log in, but every click leads to login page.
Login goes ok, but then another click leads to login again etc etc.
Every action requires re-login. What's up?
I tried lighttpd, nginx with fastcgi, apache with modperl.
RT version is 3.6.6,
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