Hi everybody,
I am running a new installation of RT3.6, and most things work fine
except for the following:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the
JS,
It is text/plain.
Your modified version of ECFV seems to handle looping through the
attachments, but misses the initial first attachment,
The original ECFV handles the first attachment but in my case is not looping
through any additional attachments to the transaction.
I will try
On Wed, Jul 30, 2008 at 07:52:05AM -0400, Roy Sowa wrote:
JS,
It is text/plain.
Your modified version of ECFV seems to handle looping through the
attachments, but misses the initial first attachment,
The original ECFV handles the first attachment but in my case is not
looping
On Mon, Jul 28, 2008 at 18:59, Jesse Vincent [EMAIL PROTECTED] wrote:
Delete should mean disappears from all listings
Bookmarking should trump resolve or reject, though
Should I file a wishlist item or will you keep track of it yourself?
Richard
At 7/30/2008 03:53 AM, =?ISO-2022-JP?B?GyRCJUElYyVzJUklaRsoQg==?= wrote:
Hi everybody,
I am running a new installation of RT3.6, and most things work fine
except for the following:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket
Hello!
On Mi, 2008-07-30 at 16:53 +0900, チャンドラ wrote:
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the Requestor is properly
sent a mail. However, if an
Hi,
I am having a problem backing up the mysql db for our RT installation,
I can back it up correctly into an SQL file.. move it to another machine with
mysql running and get errors trying to restore it.
If I remove the attachments table from the restore then it restores fine,
the error i
Hi fay,
I'm not sure about the error, but if you can't restore the attachments table
correctly, then your rt install will be broken, rt stores not only the things
we know as attachment like .doc or .xls, he also stores each mail text etc
there. A broken table is not good in this way ;-)
Can
I was thinking that it might be the max_allowed_packet option my.cnf.
Recent versions of MySQL seem to export the tables in what my office has
begun to refer to as massive dumps, that is, One insert statement for
each table.
One other option would be not exporting the data in binary format,
Yes, like drew said, this can also be the problem, i remeber from our last move.
We increased the max_allowed_packet option massivly, but also without success.
We did the trick by dumping only the attachments table and restored them later.
Was working fine.
- Originalnachricht -
Von:
Yes, we do, whats exactly your problem?
Tob
Von: [EMAIL PROTECTED]
An: rt-users@lists.bestpractical.com
Gesendet: Tue Jul 29 18:23:17 2008
Betreff: [rt-users] custom form for create ticket in a queue
Has anyone used a form for creating a ticket in a
Under xampp the is also a my.ini i think.
Von: andrew fay
An: Ham MI-ID, Torsten Brumm; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:46:44 2008
Betreff: RE: AW: Re: [rt-users] RT 3.6.4 MYSQL Backup
Hi,
I have never used Mysql under windows, but from MySQL's documentation:
When the MySQL server starts on Windows, it looks for options in two
files: the my.ini file in the Windows directory, and the C:\my.cnf file.
andrew fay wrote:
Hi,
Sorry I should of been more clear,
I have RT 3.6.4
Hi,
Sorry I should of been more clear,
I have RT 3.6.4 running on an ubuntu machine and backing up the catalog using
the Mysql Administrator. When I am restoring it I am restoring on to a windows
xp pro machine running a mysql server. I have tried restoring attachments
after and before
Hi Sven,
Thank you very much for responding.
A new user can send a mail to RT and properly get automatically
registered, and the AdminCCs get the new ticket notify sent to them.
If an AdminCC (or owner) uses the UI to reply, the Requestor is properly
sent a mail. However, if an AdminCC
added max_allowed_packet = 16M
to my.ini
The restore operation finished successfully!
Thanks guys,
Andy
Date: Wed, 30 Jul 2008 10:50:16 -0400
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
CC: [EMAIL PROTECTED]; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Subject: Re: AW: Re:
Is it really a prod system? Do you think its a good idea to use it under xampp
or mamp? And windows? ;-)
Von: [EMAIL PROTECTED]
An: [EMAIL PROTECTED] ; [EMAIL PROTECTED] ; [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:48:01
Hi Steve,
Thanks for the response!
Scrip 5 should be taking care of sending reply mail back to the
requestor. In the logs, I get the much discussed message:
Sounds like the messages coming in from AdminCcs are comments rather
than replies. This could be simply because AdminCcs are replying
It seems that emails with address lines of this form:
'IfRaME@example.com
(quotes included, this is a valid email address, I think) cause RT to
be unable to display a ticket. I think this may be a possible cross
site scripting problem or at least some data that should be escaped in
the
Hi,
I upgraded to RT 3.8 recently from 3.6.6. Now I intermittenly get this
error:
comp called without component - must pass a path or component object
at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1222.
So far I've tried upgrading Mason, which didn't seem to help at all,
Btw, you can also use --skip-extended-insert in mysqldump to insert
statement always insert a single row at a time.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of andrew
fay
Sent: July 30, 2008 11:02
To: Drew Barnes
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users]
Hi everyone,
If I understand correctly, with the CreateSavedSearch right (on RT
3.6.6), a user can save searches for himself or any group he belongs to.
WithOUT the CreateSavedSearch right, they can't even save searches under
'My saved searches' (the Save Search dialog box doesn't even show),
Jean-Sebastien,
Yes, that is correct. ShowSavedSearches would allow you to see the
list of available saved searches. LoadSavedSearch would allow an
existing one (that you see in the list) to be put into the Edit area.
And EditSavedSearch would accept any changes you made from the edit
Thanks Keen,
I was hoping to allow everyone to created their own personal searches,
but only queue/group admins to create searches for groups. Oh well. :-)
js.
On Wed, Jul 30, 2008 at 11:14:52AM -0700, Kenneth Crocker wrote:
Jean-Sebastien,
Yes, that is correct. ShowSavedSearches
I just tried the mentioned patch, it works much nicer, it uses around
165-220mb.
Curtis.
Ruslan Zakirov wrote:
Try attached patch.
On Tue, Jul 29, 2008 at 5:50 PM, Curtis Bruneau [EMAIL PROTECTED] wrote:
Is there any way to get etc/upgrade/shrink_cgm_table.pl to do it's thing
in
In the User Rights section under the group, you can choose who can edit
or show searches. With a little work you could probably create a right
in groups for create.
Jean-Sebastien Morisset wrote:
Thanks Keen,
I was hoping to allow everyone to created their own personal searches,
but only
Jean-Sebastion,
Actually, that's just what RT defaults to. We have all the Create,
Show, etc. Search privileges applied globally to Privileged Users. RT
automatically let's you See what's in your personal My Saved
Searches list and will also list any saved searches that have been
I get an error when viewing a user's history. Some (of not all) of the
record's history is printed, but at the end, I get this:
error: Can't locate object method Name via package No object mapping
for field (perhaps you forgot to load No object mapping for field?)
at
Let's say you have 4 e-mail addresses for 'appearances', but you really
need only one queue in RT. So all 4 e-mail addresses all go to the same
queue. Now when a queue worker adds a reply to a ticket, an e-mail gets
sent to the requestor. The problem is that e-mail is not one of the
original 4.
Can't you just make an alias on the mail server and make the queue
address [EMAIL PROTECTED](t).com?
Thank you,
Micah Gersten
onShore Networks
Internal Developer
http://www.onshore.com
Jean-Sebastien Morisset wrote:
Let's say you have 4 e-mail addresses for 'appearances', but you really
need
http://wiki.bestpractical.com/view/MultipleOutgoingEmailAddresses
On Thu, Jul 31, 2008 at 12:45 AM, Jean-Sebastien Morisset
[EMAIL PROTECTED] wrote:
Let's say you have 4 e-mail addresses for 'appearances', but you really
need only one queue in RT. So all 4 e-mail addresses all go to the same
On Thu, Jul 31, 2008 at 12:54:47AM +0400, Ruslan Zakirov wrote:
http://wiki.bestpractical.com/view/MultipleOutgoingEmailAddresses
Aaah - sneaky! :-)
Thanks!
js.
On Thu, Jul 31, 2008 at 12:45 AM, Jean-Sebastien Morisset
[EMAIL PROTECTED] wrote:
Let's say you have 4 e-mail addresses for
On Jul 29, 2008, at 8:44 PM, Hong Fai Leong wrote:
Dear Jesse,
The setup only uses a single script and template. The setup works
out of the box as described in RT Essentials. In the v3.6.3,
the email to the director won't fire off until the manager
approves his ticket. This was
The bug:
If you enter this in CC field of the comment or reply screen:
Joe, [EMAIL PROTECTED]
Jim will receive the email, Joe won't. And there will be nothing
whatsoever telling you about the missing email to Joe, because it will
have never been sent. Not even a trace in the
try attached patch and see if it still happens.
On Wed, Jul 30, 2008 at 7:36 PM, Steve Wills [EMAIL PROTECTED] wrote:
Hi,
I upgraded to RT 3.8 recently from 3.6.6. Now I intermittenly get this
error:
comp called without component - must pass a path or component object at
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